Cheltenham · GL52 2DG
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Windsor Street Care Centre is listed as a nursing home. The published inspection rating is Good (May 2018).
Confirm individual care needs, today’s fees and availability with the home. Positive findings do not guarantee a personal fit.
Provider network: 62 homes; 84% rated Good or better (3 Outstanding, 49 Good, 9 Requires Improvement).
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Five general checklists and four follow-up emails over two weeks to help you research Windsor Street Care Centre. Keep this profile open as you use the checklists.
Five checklists · Four follow-up emails over two weeks
Reviewing this with family?
Send the same evidence page so everyone can review the current signals and questions.
The published overall inspection rating is Good. Review the dates and any findings below; a data review is not a new inspection.
Routine inspection: Mar 2018
A data review is not a new inspection.
Listed support includes dementia support, sight or hearing impairment support, physical disability support. Confirm the support and environment needed for the individual person.
What type of care is provided
Specialist experience with
Can support people living with
Behavioural Support Signals
Trained to help with
Available information about staffing arrangements. Family descriptions of staff appear in the family experiences section; they are not verified staffing levels.
Confirm your assessed quote, including care and extras, with the home.
Indicative weekly fees
£1,600–£2,053/week
≈ £6,957 - £8,927 per month (estimate)
Monthly estimate uses an average of 4.348 weeks per month.
You may pay less if council or NHS-funded care applies.
Indicative self-funded weekly fees: residential long-term £1,600–£1,710; dementia long-term £1,710–£1,820; nursing and nursing dementia long-term £2,053. Weekly respite fees are £1,800–£1,925 for residential care, £1,920–£2,050 for dementia care and £2,253 for nursing or nursing dementia. Final fees depend on room selection and a pre-admission care assessment. Day care starts at £54 per day and is separate from respite.
You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.
Your council contributes based on a financial assessment. You may still pay a contribution.
The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.
The council pays a set rate and your family pays the difference to cover a higher-cost home.
Funding options depend on individual eligibility and the arrangements the home accepts. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.
Check Funding Routes — £69Takes under 10 minutes · One-off payment · No subscription
Compare costs across all homes in Cheltenham.
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Background context
Provider and registration context for Windsor Street Care Centre, useful once you have already reviewed the main decision sections above.
Sitting in a desirable residential area of north Cheltenham, Windsor Street Care Centre provides expert residential, nursing, dementia and respite care to the elderly. Divided up into five households, each with a different specialist focus and home to a wealth of modern amenities, including beautifully decorated bedrooms equipped with ensuite bathroom facilities, plenty of stylish communal lounges, a cinema room and extensive gardens where residents and loved ones can enjoy barbeques and parties during the warmer months. Just like all Orders Of St John homes, the dedicated activities coordinator is on hand to bring light and laughter, whether it be enjoying a race day, a museum visit in Gloucestershire or a woodwork class.
Contact & location
Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.
35-37 Windsor Street, Cheltenham, GL52 2DG
Open mapDistances and local context help you plan visits. They do not establish how suitable the setting is for an individual resident. Deprivation deciles describe the area: 1 is most deprived and 10 least deprived; they do not assess the home or its care.
Nearest green space
166m away
Daily Life
Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.
1 dining services listed
Key nutrition points first
Social life, outings, and engagement programmes based on available information.
9 activities listed
Individual and group options available5 feature groups available
Essential features shown first
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Next Steps
Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.
Take this care home visit checklist with you when you call or visit.
Who provides overnight clinical cover if needs escalate?
What actions followed the inspection report, and can you show examples?
What are staffing levels on day and night shifts?
Ask whether these numbers include agency staff.
How are families updated when needs change?
How often is the care plan reviewed, and who is involved?
May we speak with a current resident family member?
The published overall inspection rating is Good. The inspection record was reviewed on 6 July 2023.
The published overall inspection rating is Good. The inspection record was reviewed on 6 July 2023. Explore family feedback alongside the inspection findings and your visit questions. The combined public feedback rating is 4.7 out of 5. No current enforcement actions are recorded. The safest next step is to compare these signals with your visit questions and care needs.
Indicative weekly fees at Windsor Street Care Centre: £1,600–£2,053/week. Confirm your assessed quote, including care and extras, with the home.
Windsor Street Care Centre accepts self-funding, local authority funded, and NHS Continuing Healthcare residents. For NHS Continuing Healthcare eligibility, refer to NHS guidelines.
Windsor Street Care Centre is registered as a nursing home. This means the home provides nursing care alongside personal care support. Round-the-clock nurse cover is not confirmed. Discuss overnight clinical support.
Windsor Street Care Centre specialises in dementia care. This includes Alzheimer's disease support. The home is registered for this specialism.
We do not treat the phrase 'dementia care' on its own as proof of quality. On RightCareHome, dementia-specialist homes are checked more carefully for dementia-specific fit signals such as whether dementia care is registered, whether secure or wandering support is clearly published, whether nursing cover is available when needs are more complex, and whether inspection or family feedback supports that positioning.
Windsor Street Care Centre has 81 registered beds. The home provides nursing care.
Explore family feedback alongside the inspection findings and your visit questions. The combined public feedback rating is 4.7 out of 5.
Windsor Street Care Centre's public feedback assessment is useful, but it should not be the only reason to choose the home. Treat it as one evidence layer, then compare it with the inspection rating, safety and well-led domains, weekly fees, funding fit, and provider-record questions. Reviews are strongest when they confirm the same strengths or concerns that appear in inspection evidence and your visit questions.
The published inspection Safety rating for Windsor Street Care Centre is "Good". No enforcement actions are currently recorded.
Windsor Street Care Centre is operated by THE ORDERS OF ST. JOHN CARE TRUST (Company registration number: 03073089).
There are no current enforcement actions recorded against Windsor Street Care Centre in the inspection history.
Windsor Street Care Centre's provider public-record check is: Records reviewed. No material provider-record points to clarify were found in the public records reviewed. The company accounts record is dated 31 March 2025. This is not a credit rating, solvency assessment or prediction about the home.
Ask Windsor Street Care Centre how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.
Before choosing Windsor Street Care Centre, compare published inspection overall, Safe, and Well-Led ratings with their inspection history, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in Cheltenham to find the best fit for your relative’s care needs, budget and visiting arrangements.
The inspection history suggests Windsor Street Care Centre's inspection position is improving. The inspection record was reviewed on 6 July 2023.
Windsor Street Care Centre currently has a food hygiene hygiene rating of 5 out of 5. The food hygiene record is dated 9 March 2026.
When visiting Windsor Street Care Centre, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, ask how families are updated when needs change, and ask who provides overnight clinical cover if nursing needs escalate. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.
Our visit checklist for Windsor Street Care Centre starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.
Care Home Check
Care Home Check brings the findings on Windsor Street Care Centre into a single decision summary, explains how they relate to your choice and gives you a practical plan for your visit.
Use the report to discuss the evidence with your family and prepare for a more focused conversation with the home.
What do provider records show?
Understand the provider behind the home and the questions its public records raise.
What do review patterns actually suggest?
Understand the themes in family feedback and how they fit with inspection findings.
What should you ask on your visit?
Get the questions and the reason each one matters here.
A home-specific decision summary and practical questions for your visit
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If Windsor Street Care Centre is already your leading option, Care Home Check is the relevant next step. Use Matching when you still need help finding which homes may fit.
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Confirm your assessed quote, including care and extras, with the home.
Indicative weekly fees
£1,600–£2,053/week
≈ £6,957 - £8,927 per month (estimate)
Monthly estimate uses an average of 4.348 weeks per month.
You may pay less if council or NHS-funded care applies.
Indicative self-funded weekly fees: residential long-term £1,600–£1,710; dementia long-term £1,710–£1,820; nursing and nursing dementia long-term £2,053. Weekly respite fees are £1,800–£1,925 for residential care, £1,920–£2,050 for dementia care and £2,253 for nursing or nursing dementia. Final fees depend on room selection and a pre-admission care assessment. Day care starts at £54 per day and is separate from respite.
You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.
Your council contributes based on a financial assessment. You may still pay a contribution.
The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.
The council pays a set rate and your family pays the difference to cover a higher-cost home.
Funding options depend on individual eligibility and the arrangements the home accepts. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.
Check Funding Routes — £69Takes under 10 minutes · One-off payment · No subscription
Compare costs across all homes in Cheltenham.
Read the recurring strengths and concerns below alongside inspection findings and individual care needs.
Family feedback rating (out of 5)
Family feedback highlights caring and attentive staff
Staff perspective
Family reviews tell you how care feels from the outside. But the people delivering that care have their own story — about workload, management, and whether they feel supported to do their job well.
The Care Home Check report considers available staffing information alongside family experiences. Coverage varies, and any gaps remain questions to confirm with the home.
The rating and family experiences can highlight different aspects of a home. Read both in context:
We found no significant points to clarify in the provider records reviewed. Some information may still be unavailable.
Information unavailable
Turnover, profit and EBITDA were not available in the accounts format reviewed.
We have not drawn conclusions about profitability from substitute balance-sheet fields.
Ask: Can you explain the provider’s current trading position and financial support arrangements?
For context
The linked company is recorded as active.
This is a company-register fact, not a guarantee of future performance or continuity.
We matched this home to THE ORDERS OF ST. JOHN CARE TRUST · Company no. 03073089. Accounts dated: Mar 2025.
Linked provider
THE ORDERS OF ST. JOHN CARE TRUST
Company record
03073089
Match
Confirmed
Information gap · provider-level information · record dated Mar 2025
Those fields would be needed before drawing conclusions about profitability.
Official record · provider-level information · record date not available
We use public records to highlight useful questions. This is not a credit rating, solvency assessment, care-quality rating or prediction about this home.
Put these records in context — Care Home CheckOther care homes in Cheltenham, with published details to help you research alternatives. These are local options, not a personal matching assessment.
Start with the full Cheltenham care homes guide to compare inspection ratings, review signals, weekly fees, and provider-record questions across the local market.
These homes are here to give you context, not to replace a full comparison.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.
Comparison angle: Residential care in the same city. Confirm supported needs and today’s written fees.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.