Terms of Service

1. Introduction and Acceptance

Welcome to RightCareHome. These Terms of Service ("Terms") govern your access to and use of the RightCareHome website, platform, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

RightCareHome provides independent care home assessment and comparison services to help families find suitable care options in the United Kingdom. Please read these Terms carefully before using our Services.

2. Definitions

In these Terms, the following definitions apply:

• "RightCareHome", "we", "our", or "us" refers to RightCareHome Ltd and its affiliated entities.
• "User", "you", or "your" refers to any individual or entity accessing or using our Services.
• "Services" includes our website, platform, assessment tools, reports, and any related features.
• "Account" means your registered user account with RightCareHome.
• "Content" includes all text, data, images, reports, assessments, and other materials available through our Services.

3. Eligibility and Account Registration

3.1 Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Be a resident of the United Kingdom (for full services)
• Provide accurate and complete information during registration

3.2 Account Responsibilities

When you create an Account, you agree to:

• Maintain the confidentiality of your login credentials
• Be responsible for all activities that occur under your Account
• Notify us immediately of any unauthorised access or security breach
• Ensure all information provided remains accurate and up to date

4. Description of Services

RightCareHome provides the following Services:

• Care Home Assessments: Personalised evaluations based on your specific care requirements, preferences, and circumstances.
• Care Home Comparisons: Independent analysis of care homes using official CQC data and other quality metrics.
• Shortlisting Tools: Features to help you identify and compare suitable care options.
• Reports and Recommendations: Detailed reports to assist in your decision-making process.

4.1 Important Disclaimers

Our Services are designed to provide information and support your decision-making process. However:

• We do not provide medical, legal, or financial advice
• Our assessments are based on information you provide and publicly available data
• We are not affiliated with or endorsed by any care homes unless explicitly stated
• Final decisions regarding care should be made in consultation with appropriate professionals

4.2 Free Shortlist

A free personalised shortlist of care homes based on your stated needs, preferences, and location.

Includes:

• A shortlist of care homes matched to your requirements using regulatory data and quality metrics
• Summary ratings and key quality indicators for each home
• Location-based filtering by distance and care type

Does not include:

• Detailed financial analysis, staffing data, or deep-dive quality checks
• Fee estimates or availability information
• Personalised care needs assessment or funding eligibility evaluation

4.3 Funding Guide

A paid report assessing your potential eligibility for NHS Continuing Healthcare (CHC) and local authority funding, based on the information you provide.

Includes:

• Personalised funding eligibility assessment based on your answers
• Explanation of relevant funding pathways (CHC, local authority, Attendance Allowance)
• Regional council fee data for your local authority area
• Guidance on next steps and relevant organisations to contact

Does not include:

• Financial advice as defined by the Financial Conduct Authority — this service is not regulated by the FCA
• Legal advice — formal eligibility is determined by your local authority or NHS Integrated Care Board
• Guaranteed outcomes — eligibility decisions are made by statutory bodies, not by RightCareHome
• Tax planning, estate planning, or investment advice

4.4 Personalised Matching Report

A paid in-depth report comparing up to five care homes matched to your needs, using data from multiple independent sources.

Includes:

• Detailed analysis of each home across regulatory ratings, financial stability, staffing quality, and family reviews
• Fair cost comparison using published local authority fee data
• Match scores reflecting alignment with your stated priorities
• Personalised visit preparation checklist

Does not include:

• Guaranteed availability — room availability changes daily and must be confirmed directly with homes
• Fee quotes — published fee data is indicative; actual fees are set by individual homes
• Medical, legal, or financial advice
• Coverage outside England — Scotland, Wales, and Northern Ireland have separate regulatory frameworks

4.5 Care Home Check

A paid per-home verification report providing an independent deep-dive into a single care home using publicly available data.

Includes:

• Regulatory inspection ratings, trends, and enforcement history
• Financial stability indicators from official company filings
• Food hygiene ratings and sub-scores from the national regulator
• Staff quality signals from employee review platforms
• Family review analysis from public review sources
• Neighbourhood context including transport, amenities, and green spaces
• Personalised visit checklist based on identified risks

Does not include:

• Fee estimates or room availability — contact the home directly
• Assessment of your personal care needs or funding eligibility
• Medical, legal, or financial advice
• Coverage outside England — Scotland, Wales, and Northern Ireland have separate regulatory frameworks

4.6 Data Sources and Freshness

Our reports draw on multiple publicly available data sources, including the Care Quality Commission (CQC), Companies House, the Food Standards Agency (FSA), NHS England, and consumer review platforms. Data is refreshed regularly; however, each source has its own update schedule. Reports display a generation date. Information may have changed since that date, and we recommend verifying critical details directly with care homes.

5. Fees and Payment

5.1 Pricing

Some of our Services are provided free of charge, whilst others require payment. All applicable fees are displayed before you complete any purchase. Prices are quoted in British Pounds (GBP) and include VAT where applicable.

5.2 Payment Processing

Payments are processed securely through our third-party payment provider. By making a purchase, you agree to their terms of service. We do not store your complete payment card details on our servers.

5.3 Refunds

Our refund policy is outlined in our Refund Policy. Please review this policy before making a purchase.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All intellectual property rights in our Services, including but not limited to the website design, logos, trademarks, text, graphics, software, and assessment methodologies, are owned by or licensed to RightCareHome. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

6.2 Your Content

You retain ownership of any content you submit to our Services. However, by submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, and process that content solely for the purpose of providing and improving our Services.

6.3 Third-Party Data and Regulatory Information

Our Services incorporate data from third-party sources, including the Care Quality Commission (CQC), Companies House, the Food Standards Agency (FSA), and NHS England. This data remains the property of the respective owners and is used under applicable licences and regulations.

Information derived from the Care Quality Commission is presented for general informational purposes only. This information is sourced from publicly available regulatory data and is reproduced in accordance with the Open Government Licence. It does not represent an endorsement by the CQC of our Services, and the CQC bears no responsibility for how we present or interpret its data. Regulatory ratings and inspection findings are point-in-time assessments; current conditions at any care home may differ from the most recent published data. You should always verify regulatory information directly via the relevant regulator before making care decisions.

7. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorised access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our Services
• Use automated means to access our Services without our permission
• Collect or harvest personal information about other users
• Use our Services for any commercial purpose not expressly permitted
• Transmit any malware, viruses, or other harmful code

8. Limitation of Liability

To the fullest extent permitted by law:

• Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied.
• We do not guarantee that our Services will be uninterrupted, secure, or error-free.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.
• Our total liability for any claims arising from these Terms or your use of our Services shall not exceed the amount you have paid us in the preceding 12 months.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless RightCareHome and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through our Services

10. Termination

10.1 Termination by You

You may terminate your Account at any time by contacting us or using the account deletion feature (if available). Upon termination, you will lose access to any paid Services unless a refund is applicable under our Refund Policy.

10.2 Termination by Us

We may suspend or terminate your Account and access to our Services at any time if:

• You breach these Terms
• We are required to do so by law
• We reasonably believe your Account has been compromised
• We discontinue or materially modify our Services

10.3 Effect of Termination

Upon termination, your right to use our Services will immediately cease. Provisions of these Terms that by their nature should survive termination will remain in effect, including intellectual property rights, limitation of liability, and indemnification obligations.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically for any updates.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also have certain rights under consumer protection laws that cannot be waived or limited by contract.

13. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and RightCareHome.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
• No Third-Party Beneficiaries: These Terms do not confer any rights on any third party.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

For privacy-related enquiries, please refer to our Privacy Policy or contact our Data Protection Officer at privacy@rightcarehome.co.uk.