Cookie Policy

1. Introduction

This Cookie Policy explains how RightCareHome ("we", "our", or "us") uses cookies and similar technologies when you visit our website at rightcarehome.com (the "Website"). It explains what these technologies are, why we use them, and your rights to control our use of them.

This policy should be read alongside our Privacy Policy, which provides information about how we process personal data.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device for a set period or until you delete them, whilst session cookies are deleted when you close your web browser.

3. Why We Use Cookies

We use cookies for several reasons:

• Essential cookies: Some cookies are required for our Website to function properly. Without them, certain features would not work.
• Performance and analytics: To understand how visitors interact with our Website, helping us improve its functionality and content.
• Functionality: To remember your preferences and settings, providing a more personalised experience.
• Security: To protect your account and prevent fraudulent activity.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for you to browse our Website and use its features. Without these cookies, services you have asked for cannot be provided. These include:

4.2 Analytics Cookies

These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. This helps us improve our Website's performance and user experience.

4.3 Functional Cookies

These cookies allow us to remember choices you make on our Website (such as your preferred language or the region you are in) and provide enhanced, more personalised features.

5. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and provide other services. These third parties include:

• Google Analytics: We use Google Analytics to understand how users interact with our Website. Google Analytics uses cookies to collect information about Website usage. For more information, see Google's Privacy Policy.
• Stripe: Our payment processor may set cookies to process payments securely. See Stripe's Privacy Policy.
• Supabase: Our authentication and database provider sets essential cookies for secure login functionality.

6. Managing Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences in several ways:

6.1 Cookie Consent Banner

When you first visit our Website, you will see a cookie consent banner that allows you to accept or customise your cookie preferences. You can change these preferences at any time by clicking the "Cookie Settings" link in our footer.

6.2 Browser Settings

Most web browsers allow you to manage cookies through their settings. You can usually find these settings in the "Options", "Preferences", or "Settings" menu of your browser. The following links provide information on how to manage cookies in popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

6.3 Opt-Out Tools

For analytics cookies, you can also use the following opt-out tools:

• Google Analytics Opt-Out Browser Add-on

7. Other Tracking Technologies

In addition to cookies, we may use other similar technologies:

• Local Storage: We may use local storage to store data locally on your device for improved performance and to remember certain preferences.
• Session Storage: Similar to local storage but data is cleared when you close your browser tab.
• Pixel Tags: Small images that may be used in emails or on our Website to track user engagement.

8. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that lets you tell websites you do not want your online activities tracked. Currently, there is no universal standard for how websites should respond to DNT signals. We do not currently respond to DNT signals, but we will continue to monitor developments in this area.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically for any changes.

Material changes will be notified through a prominent notice on our Website or by email where appropriate.

10. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have rights in relation to your personal data, including data collected through cookies. These rights include:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

For more information about your rights and how to exercise them, please see our Privacy Policy.

11. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

You can also contact the Information Commissioner's Office (ICO) if you have concerns about how we use cookies: