Frequently Asked Questions

RightCareHome is an independent care home assessment service that helps families find the right care home for their loved ones. We analyse official regulatory data, care home features, and your specific requirements to provide personalised recommendations. Our service is funded by families, not care homes.

No. RightCareHome is completely independent and not affiliated with any care home providers. We are funded by families, not care homes, which means our recommendations are based solely on quality, suitability, and your specific needs.

Unlike directories that simply list care homes or services funded by the homes they recommend, RightCareHome provides truly independent assessments. We use data-driven analysis of official inspection ratings, care home features, and your unique requirements to generate unbiased recommendations. Our goal is to help you make an informed decision, not to steer you towards homes that can pay for visibility.

To complete an assessment, you'll need basic information about the person requiring care, including their location preferences, type of care needed (residential, nursing, dementia, etc.), mobility and medical requirements, budget considerations, and any specific preferences such as room type or amenities. The more details you provide, the more tailored your recommendations will be.

We source inspection ratings directly from the official regulator and update our database regularly. However, ratings are point-in-time assessments, and a care home's quality can change between inspections. We always recommend visiting shortlisted homes in person and checking the latest inspection report.

Yes! Our platform allows you to shortlist care homes and compare them side by side. You can compare CQC ratings, available services, fees (where provided), location, and other features to help you make an informed decision.

Yes, completely free with no obligation. You receive three matched care homes, a basic funding check, and a local area analysis — all within 10 minutes. If you later decide you want the full analysis, you can move into the Care Home Matching Report, Care Home Check, or Care Home Funding Report. Each is a one-off payment with no ongoing commitment.

All our reports are one-off purchases — you pay once and receive your report. There is no subscription, no recurring charges, and no auto-renewal. Care Home Matching Report access lasts 365 days. All paid reports include a 30-day refund window if they do not help.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. All transactions are encrypted and we never store your complete card details on our servers.

We understand that finding care can be financially challenging. Please contact our support team if you're experiencing financial hardship — we'll do our best to help on a case-by-case basis.

While RightCareHome focuses on helping you find the right care home, we provide information about different funding options including NHS Continuing Healthcare, local authority funding, and self-funding. We recommend speaking with your local authority's adult social services team for a formal needs and financial assessment.

NHS Continuing Healthcare (CHC) is a package of care arranged and funded solely by the NHS for individuals with significant ongoing healthcare needs. Eligibility is determined through a formal assessment. If you believe you or your loved one may be eligible, contact your GP or local Clinical Commissioning Group (CCG) for an assessment.

We take data protection seriously and handle personal data in line with UK GDPR and the Data Protection Act 2018. Where we use cookies or similar technologies, we also apply PECR. We use personal data to provide our services, manage accounts and payments, keep the service secure, and improve the product. We do not sell personal data. For full details, please read our Privacy Policy and Cookie Policy.

If you have a question about privacy, or want to exercise your data rights, please contact us at hello@rightcarehome.co.uk. We aim to respond to privacy requests within one month in line with UK GDPR.

Yes, you can request deletion of your account and associated personal data at any time. You can use the account deletion feature in your settings or contact us using the details in our Privacy Policy. We aim to respond to data rights requests within one month in line with UK GDPR.