Find answers to common questions about our care home assessment service
About Our Service
What is RightCareHome and how does it work?
RightCareHome is an independent care home assessment service that helps families find the right care home for their loved ones. We analyse official CQC data, care home features, and your specific requirements to provide personalised recommendations. Our service is completely independent — we do not accept commissions from care homes.
Is RightCareHome affiliated with any care homes?
No. RightCareHome is completely independent and not affiliated with any care home providers. We do not receive referral fees or commissions, which means our recommendations are based solely on quality, suitability, and your specific needs.
How is RightCareHome different from other care home finders?
Unlike directories that simply list care homes or services that earn commissions from referrals, RightCareHome provides truly independent assessments. We use data-driven analysis of CQC ratings, care home features, and your unique requirements to generate unbiased recommendations. Our goal is to help you make an informed decision, not to steer you towards homes that pay us.
Care Home Assessments
What information do I need to complete an assessment?
To complete an assessment, you'll need basic information about the person requiring care, including their location preferences, type of care needed (residential, nursing, dementia, etc.), mobility and medical requirements, budget considerations, and any specific preferences such as room type or amenities. The more details you provide, the more tailored your recommendations will be.
How accurate are the CQC ratings you display?
We source CQC ratings directly from the Care Quality Commission and update our database regularly. However, CQC ratings are point-in-time assessments, and a care home's quality can change between inspections. We always recommend visiting shortlisted homes in person and checking the latest CQC report directly on the CQC website.
Can I compare multiple care homes side by side?
Yes! Our platform allows you to shortlist care homes and compare them side by side. You can compare CQC ratings, available services, fees (where provided), location, and other features to help you make an informed decision.
Pricing & Subscription
Is the free assessment really free?
Yes, our initial care assessment is completely free with no obligation. This helps you understand your care requirements and receive initial recommendations. Premium features, such as detailed reports and advanced comparison tools, are available through our paid plans.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time from your account settings. If you cancel, you'll retain access to premium features until the end of your current billing period. We also offer a 30-day refund policy for eligible purchases — see our Refund Policy for details.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. All transactions are encrypted and we never store your complete card details on our servers.
Do you offer discounts for families in financial hardship?
We understand that finding care can be financially challenging. Please contact our support team if you're experiencing financial hardship — we may be able to offer reduced rates or extended trial periods on a case-by-case basis.
Care Funding
Does RightCareHome help with care funding?
While RightCareHome focuses on helping you find the right care home, we provide information about different funding options including NHS Continuing Healthcare, local authority funding, and self-funding. We recommend speaking with your local authority's adult social services team for a formal needs and financial assessment.
What is NHS Continuing Healthcare?
NHS Continuing Healthcare (CHC) is a package of care arranged and funded solely by the NHS for individuals with significant ongoing healthcare needs. Eligibility is determined through a formal assessment. If you believe you or your loved one may be eligible, contact your GP or local Clinical Commissioning Group (CCG) for an assessment.
Account & Privacy
How do you protect my personal information?
We take data protection seriously and comply with UK GDPR. Your personal information is encrypted, stored securely, and never sold to third parties. We only use your data to provide our services and improve your experience. For full details, please read our Privacy Policy.
Can I delete my account and data?
Yes, you can request deletion of your account and all associated data at any time. Simply contact us at privacy@rightcarehome.com or use the account deletion feature in your settings. We will process your request within 30 days in accordance with UK GDPR.