Basildon · SS14 1RR
Usually ready within 1 hour · Confidential · The home is not notified
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Herondale is listed as a residential care home. The published inspection rating is Good (Sept 2025).
Confirm individual care needs, today’s fees and availability with the home. Positive findings do not guarantee a personal fit.
Provider network: 22 homes; 91% rated Good or better (20 Good, 2 Requires Improvement).
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Five general checklists and four follow-up emails over two weeks to help you research Herondale. Keep this profile open as you use the checklists.
Five checklists · Four follow-up emails over two weeks
Reviewing this with family?
Send the same evidence page so everyone can review the current signals and questions.
The published overall inspection rating is Good. Review the dates and any findings below; a data review is not a new inspection.
Listed support includes learning disability support, mental health support, substance misuse support. Confirm the support and environment needed for the individual person.
What type of care is provided
Specialist experience with
Fees are not published here. Ask the home for an assessed weekly quote, including care and extras.
Discuss fees with the home
Ask for a written quote covering the care required, what is included and any extras. Use the funding guidance to prepare for your conversation with the home.
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Background context
Provider and registration context for Herondale, useful once you have already reviewed the main decision sections above.
Herondale is a residential care home in Basildon, East of England, operated by Choice Support since 2023. The home has 8 beds and is an inspection rating of Good.
Contact & location
Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.
2 Herondale, Basildon, SS14 1RR
Open mapDaily Life
Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.
Food standards and dining arrangements based on hygiene records and published information.
Evidence scope for this section
The current public evidence does not support a reliable dining and nutrition profile for this home. Confirm the arrangements that matter directly and use the published food hygiene evidence where available.
Evidence scope for this section
A reliable facilities inventory is not present in the current public evidence. Confirm the facilities that matter directly with the home; Care Home Check adds the wider quality and risk context.
Loading provider public-record checks for this home.
Are you the provider for Herondale?
Suggest factual updates, photos or supporting information for RightCareHome review. Public-record checks and inspection information remain independent.
Next Steps
Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.
Take this care home visit checklist with you when you call or visit.
What actions followed the inspection report, and can you show examples?
What are staffing levels on day and night shifts?
Ask whether these numbers include agency staff.
How are families updated when needs change?
How often is the care plan reviewed, and who is involved?
May we speak with a current resident family member?
The published overall inspection rating is Good. The inspection rating was published on 19 September 2025.
The published overall inspection rating is Good. The inspection rating was published on 19 September 2025. No current enforcement actions are recorded. Provider records: The linked company status is recorded as converted-closed. The safest next step is to compare these signals with your visit questions and care needs.
Ask Herondale for a written weekly quote covering the care required, what is included and any extras. Compare the quote with local care home fees in Basildon.
Herondale is registered as a residential care home. Personal care is the listed service. Ask how visiting clinicians and overnight clinical needs are supported.
Herondale has 8 registered beds. Personal care is the listed service.
The published inspection Safety rating for Herondale is "Good". No enforcement actions are currently recorded.
Herondale is operated by CHOICE SUPPORT (Company registration number: 08971493).
There are no current enforcement actions recorded against Herondale in the inspection history.
Herondale's provider public-record check is: 1 point worth clarifying. This public-record detail may be useful to discuss with the provider before you decide. The company accounts record is dated 31 March 2022. This is not a credit rating, solvency assessment or prediction about the home.
Ask Herondale how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.
Before choosing Herondale, compare published inspection overall, Safe, and Well-Led ratings with their inspection history, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in Basildon to find the best fit for your relative’s care needs, budget and visiting arrangements.
The inspection history for Herondale looks stable rather than clearly improving or declining. The inspection rating was published on 19 September 2025.
When visiting Herondale, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, and ask how families are updated when needs change. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.
Our visit checklist for Herondale starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.
Care Home Check
Care Home Check brings the findings on Herondale into a single decision summary, explains how they relate to your choice and gives you a practical plan for your visit.
Use the report to discuss the evidence with your family and prepare for a more focused conversation with the home.
What do provider records show?
Understand the provider behind the home and the questions its public records raise.
What do review patterns actually suggest?
Understand the themes in family feedback and how they fit with inspection findings.
What should you ask on your visit?
Get the questions and the reason each one matters here.
A home-specific decision summary and practical questions for your visit
Get the Care Home Check — £49Usually ready within 1 hour · Confidential · The home is not notified
If you have not chosen a home yet
The Care Home Matching Report starts with a short assessment of care needs, location, budget and family priorities. We then identify up to five potentially suitable homes and explain the evidence behind each suggestion.
If Herondale is already your leading option, Care Home Check is the relevant next step. Use Matching when you still need help finding which homes may fit.
Up to five potentially suitable homes · Up to 206 possible checks per home · Coverage varies · Usually delivered within 24 hours
Fees are not published here. Ask the home for an assessed weekly quote, including care and extras.
Discuss fees with the home
Ask for a written quote covering the care required, what is included and any extras. Use the funding guidance to prepare for your conversation with the home.
Explore family feedback and prepare questions about communication, daily routines and staffing for your visit.
Questions for your visit
Ask how the team keeps families informed, responds to feedback and supports residents through changes in their care.
The rating and family experiences can highlight different aspects of a home. Read both in context:
Useful before a visit
Ask the provider about the findings below and what they mean for this home before you decide.
Worth asking
The linked company status is recorded as converted-closed.
Some register statuses reflect a change in the type of official record rather than an insolvency event. Treat this as a point to clarify with the provider.
Ask: Can you confirm what this register status means for the current legal provider named on resident contracts and invoices?
Information unavailable
We have not yet obtained turnover or profit-and-loss figures for this provider review.
This is a gap in the information available for this check. It does not mean that the provider failed to file information or that the figures are adverse.
Ask: Can the provider share recent turnover and profit-or-loss information, or explain which current continuity information is available?
We matched this home to CHOICE SUPPORT · Company no. 08971493. Accounts dated: Mar 2022.
Linked provider
CHOICE SUPPORT
Company record
08971493
Match
Confirmed
Official record · provider-level information · record date not available
A non-active official company status can affect which organisation is responsible for the service.
Information gap · provider-level information · record date not available
Current provider information can help a family ask about continuity arrangements without turning missing data into a negative conclusion.
We use public records to highlight useful questions. This is not a credit rating, solvency assessment, care-quality rating or prediction about this home.
Put these records in context — Care Home CheckOther care homes in Basildon, with published details to help you research alternatives. These are local options, not a personal matching assessment.
Start with the full Basildon care homes guide to compare inspection ratings, review signals, weekly fees, and provider-record questions across the local market.
These homes are here to give you context, not to replace a full comparison.
Comparison angle: Residential care in the same city. Confirm supported needs and today’s written fees.
Comparison angle: Residential care in the same city. Confirm supported needs and today’s written fees.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.
Comparison angle: Residential care in the same city. Confirm supported needs and today’s written fees.
Comparison angle: Residential care in the same city. Confirm supported needs and today’s written fees.