Independent review of public evidence by RightCareHome
The Hazelwell
Compare alternatives before shortlisting
CQC record
Safe rating below Good
Aggregated public feedback
5 feedback records mention staff
Why it may still merit consideration: Good CQC rating and Dementia support.
What the report adds
See what sat behind the Safe rating, what may have changed and what to confirm now.
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What the evidence shows
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Decision summary
A plain-English view of what supports this option, what needs checking and what cannot be confirmed from public records.
Provider-record questions
Dated provider records, limitations and questions shown alongside staffing, inspection and review evidence.
Visit plan
15–28 questions tailored to the evidence and gaps found for this home.
Based on official and public evidence across 9 sections. Live fees, vacancies and anything only observable on a visit still need direct confirmation.
Evidence in favour
- Good CQC rating
- Dementia support
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- Vacancies published
Evidence to question
- 5 feedback records mention staff
- Safe rating below Good
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- Registered manager not confirmed
Questions to verify directly
- Whether the latest public records still match day-to-day care
- How the home feels in the evening and at weekends
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- How consistent staffing feels in person from shift to shift
Key facts in one place
Built from public and published information. Live fees, funding acceptance and vacancies can change, so confirm those directly with the home.
CQC now
Rated Good · Latest CQC report Mar 2023
Official CQC record
Fees now
From £6,740 / month (estimate)
Published weekly fee data · monthly figure estimated
Funding accepted
Currently shown as accepting self-funding, local authority-funded and NHS Continuing Healthcare residents.
Published acceptance information · confirm directly
Visits & travel
GP 0.7 km · Hospital 0.5 km
Public location data
Vacancies now
Vacancies currently available
Published availability · confirm directly
Provider records
Provider record not yet confirmed
Provider company record not yet confirmed
Recommended next step
Compare alternatives before treating this as a leading option
Use the detailed evidence below to understand the caution signals, then ask the home directly what has changed.
More facility details
- Registered provider
- Heswall Care Limited
- Provider group
- BRAND Care Concern Group
- Local authority
- Wirral
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Safety & Quality
What do the latest CQC results for The Hazelwell show?
Use CQC ratings, enforcement context, and provider-record questions to spot what is reassuring and what needs checking.
The Hazelwell CQC Rating & Inspection History
Current inspection ratings, inspection timing, and how this home compares with its previous assessments.
Inspection Ratings by Category
Provider Records
Loading provider public-record checks for this home.
Are you the provider for The Hazelwell?
Suggest factual updates, photos or supporting information for RightCareHome review. Public-record checks and CQC information remain independent.
Care & Medical
Can this home safely meet your care needs?
Check supported conditions, specialist capability, and clinical coverage before taking this home further.
Care Capabilities
Service Types
What type of care is provided
Specialisms
Specialist experience with
Conditions
Can support people living with
Show 1 more capability section
Behavioural Support Signals
Trained to help with
Care Fit at a Glance
RightCareHome analysis Care fitHow well this home matches common care needs — based on registration data and services offered.
Likely a good fit if you need
- Dementia support
- Nursing care
- Wheelchair access
- Palliative or end-of-life support
Important questions before deciding
- 1How do you support residents who wander or become distressed?
- 2Who provides overnight clinical cover when needs escalate?
- 3How do you tailor care plans in the first 2 weeks after move-in?
Costs & Funding
The Hazelwell: Weekly Fees & Funding Options
See weekly and monthly estimates first, then check which funding routes are realistic.
Costs & Funding
Estimated fees and funding options based on registration records and regional benchmarks.
Typical monthly cost (estimate)
≈ £6,740 per month
From £1,550 per week
Estimate based on 52 weeks / 12 months.
You may pay less if council or NHS-funded care applies.
How this compares to the area benchmark
Council benchmark for this area: £958/wk
This home is priced £592/wk above the council rate — typical for self-funders in this area.
How care at this home can be funded
You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.
Your council contributes based on a financial assessment. You may still pay a contribution.
The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.
Not sure how you'd pay for care?
This home accepts council and NHS funding. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.
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Compare costs across all homes in Wirral.
Family Reviews
The Hazelwell Care Home Reviews — What Families Say
Focus on repeated patterns that indicate strengths and the questions worth asking on your visit.
Family Reviews
Loading review patterns and visit prompts.
Care Home Check
Go deeper on the signals that matter
This page gives you the evidence summary. Care Home Check adds deeper interpretation: how much weight to place on each signal, whether the pattern should change your shortlist decision, and what to ask before you rely on it.
Questions this page cannot settle on its own
- How the home feels in the evening and at weekends
- How quickly call bells are answered in practice
- Whether staffing continuity feels stable on the floor
The free profile has already surfaced 4 potential issues. The check tests how those signals fit together and what they mean for your shortlist.
What you receive
What do provider records show?
See record facts, limitations and questions without a single pass/fail label.
What do review patterns actually suggest?
See which patterns deserve weight, which do not, and how much confidence to place in them.
What should you ask on your visit?
Get the questions and the reason each one matters here.
How much confidence the signals deserve, what they may mean together, and what to ask next
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About this care homeProvider description, registration background and accreditations.
Background context
Home profile
Provider and registration context for The Hazelwell, useful once you have already reviewed the main decision sections above.
The Hazelwell is a care home with nursing in Wirral, North West, operated by Heswall Care Limited since 2016. The home has 55 beds and is rated Good by the national care regulator. The home specialises in dementia care, including support for Alzheimer's, vascular dementia, Lewy body dementia. Qualified nursing staff are on-site 24 hours.
Location & Practical
Will regular visits and day-to-day logistics be practical?
Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.
Practical Information
Visitor Accessibility
- Wheelchair accessible parking
- Wheelchair accessible seating
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Explore the local areaMap, nearby health services, transport and neighbourhood context.
Location & Neighbourhood
RightCareHome analysis NeighbourhoodOldfield Road, Heswall, Wirral, CH60 6SE
View on Google MapsNearby Amenities
Neighbourhood
Nearest green space
0.6km away
Transport access
8/10
Local amenities
9/10
Daily Life
Will daily life feel comfortable and meaningful?
Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.
Explore daily life at this homeActivities, food and facilities available at this home.
Dining & Nutrition
Nutrition details available
Key nutrition points first
Dietary Options
Facilities & Features
5 feature groups available
Essential features shown first
Accessibility Features
Rooms
Safety & Security
Show 2 more feature groups
Lifestyle & Amenities
Medical & Therapy
Next Steps
Is The Hazelwell a good care home, and what should you do before deciding?
Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.
Questions to Ask When Visiting The Hazelwell
Use this care home visit checklist at The Hazelwell to turn the public signals on this page into practical in-person checks before you decide.
What to test on your visit to The Hazelwell
- 1How many regular carers and nurses are on each shift?
- 2What has changed since the last inspection, and what would look different if the home were inspected again now?
- 3Who provides overnight clinical cover if needs escalate?
- 4How does the team manage care_quality day to day?
Short care home visit checklist
Start with these core checks even if you already plan to ask the personalised questions above.
Is the latest inspection report visible in reception?
Confirms transparency on current quality.
What are staffing levels on day and night shifts?
Shows whether support is consistent around the clock.
How are families updated when needs change?
Communication is usually a top concern for relatives.
Can we see an example care plan review timeline?
Helps confirm how quickly the team adapts care.
May we speak with a current resident family member?
Gives an independent perspective before deciding.
Common Questions About The Hazelwell
If you have not chosen a home yet
Start with care needs, not a list of homes
The Care Home Matching Report starts with a short assessment of care needs, location, budget and family priorities. We then identify up to five potentially suitable homes and explain the evidence behind each suggestion.
If The Hazelwell is already your leading option, Care Home Check is the relevant next step. Use Matching when you still need help finding which homes may fit.
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