Charlotte House
Wirral · CH63 3DZ
- Care type
- Nursing Home
- Indicative weekly fees
- £1,305–£1,310/week
- Inspection rating
- GoodRating published Apr 2023
- Capacity
- 103 beds
Usually ready within 1 hour · Confidential · The home is not notified
Jump to the free analysis ↓What the evidence shows
Charlotte House is listed as a nursing home. The published inspection rating is Good (Apr 2023). Family feedback highlights staff kindness and professionalism.
Confirm individual care needs, today’s fees and availability with the home. Positive findings do not guarantee a personal fit.
What stands out
- Good inspection rating
- Family feedback highlights staff kindness and professionalism
- Dementia support
Points to explore
- Family feedback: staff shortages on upper floors
What we cannot confirm
- Dementia support is listed, but a secure unit and wandering support are not confirmed. Discuss wandering or distress support.
- Nursing care is listed, but round-the-clock nurse cover is not confirmed. Discuss overnight clinical support.
Checks for any home
- Whether the latest public records still match day-to-day care
More facility details
- Registered provider
- Lovett Care Limited
- Provider group
- -
- Local authority
- Wirral
- Purpose built
- Yes
- Ensuite rooms
- 100%
- Floors
- 2
- Opened
- 1990
- Vacancy information checked
- Nov 2025
Provider network: 8 homes; 50% rated Good or better (4 Good, 1 Requires Improvement).
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Five general checklists and four follow-up emails over two weeks to help you research Charlotte House. Keep this profile open as you use the checklists.
Five checklists · Four follow-up emails over two weeks
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Charlotte House Inspection Rating & History
The published overall inspection rating is Good. Review the dates and any findings below; a data review is not a new inspection.
Inspection Ratings by Category
Published care capabilities
Listed support includes dementia support, sight or hearing impairment support, physical disability support. Confirm the support and environment needed for the individual person.
- Dementia support
- Sight or hearing impairment support
- Physical disability support
- Nursing care
Important limitations
- Dementia support is listed, but a secure unit and wandering support are not confirmed. Discuss wandering or distress support.
- Nursing care is listed, but round-the-clock nurse cover is not confirmed. Discuss overnight clinical support.
Care services and supported conditionsExplore the published services, specialisms and supported conditions. Confirm individual care needs with the home.
Care Capabilities
Service Types
What type of care is provided
Specialisms
Specialist experience with
Conditions
Can support people living with
Show 1 more capability section
Additional Condition Support
Additional support for
Staffing
RightCareHome analysisStaffing evidenceAvailable information about staffing arrangements. Family descriptions of staff appear in the family experiences section; they are not verified staffing levels.
Charlotte House: Weekly Fees & Funding Options
Confirm your assessed quote, including care and extras, with the home.
Indicative weekly fees
£1,305–£1,310/week
≈ £5,674 - £5,696 per month (estimate)
Monthly estimate uses an average of 4.348 weeks per month.
You may pay less if council or NHS-funded care applies.
Published fee notes
Fees are subject to assessment. Local Authority with a top up and CHC are accepted. lists care as all-inclusive. lists permanent residential dementia care from £1,400 per week and permanent nursing care from £1,400 per week; respite dementia care is from £1,400 and respite nursing care from £1,500.
Council-funded rate — background context
Reference period is unavailable. This is not a current private fee quote or a measure of care quality. Self-funded fees and included services may differ.
Council-rate context (Wirral, nursing with dementia care): £958/wk
How care at this home can be funded
You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.
Your council contributes based on a financial assessment. You may still pay a contribution.
The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.
The council pays a set rate and your family pays the difference to cover a higher-cost home.
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Family Reviews
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About this care homeProvider description, registration background and accreditations.
Background context
Home profile
Provider and registration context for Charlotte House, useful once you have already reviewed the main decision sections above.
Located in the friendly town of Bebington in the Wirral, Charlotte House is a beautiful care home that provides expert residential, respite, nursing, dementia and palliative care to older adults. Part of the Lovett Care group, Charlotte House is home to an array of amenities, including gorgeously decorated bedrooms equipped with ensuite facilities, a selection of stylish lounges, a cinema room, dining areas and even a hairdressing salon. The impressive activity programme at Charlotte House ensures residents are kept engaged and stimulated, from local trips out and arts and crafts to light exercise and puzzles, no two days are the same at Charlotte House.
Contact & location
Will regular visits and day-to-day logistics be practical?
Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.
Practical Information
Visitor Accessibility
- Wheelchair accessible parking
- Wheelchair accessible entrance
Explore the local areaMap, nearby health services, transport and neighbourhood context.
Location & Neighbourhood
RightCareHome analysisNeighbourhoodChurch Road, Bebington, Wirral, CH63 3DZ
Open mapNearby Amenities
Neighbourhood
Distances and local context help you plan visits. They do not establish how suitable the setting is for an individual resident. Deprivation deciles describe the area: 1 is most deprived and 10 least deprived; they do not assess the home or its care.
Nearest green space
0.8km away
Daily Life
Will daily life feel comfortable and meaningful?
Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.
Dining & Nutrition
2 dining services listed
Key nutrition points first
Dining Services
Explore daily life at this homeActivities and facilities available at this home.
Activities & Social Life
RightCareHome analysisDaily-life evidenceSocial life, outings, and engagement programmes based on available information.
4 activities listed
Individual and group options availableShow activity programme details
Facilities & Features
5 feature groups available
Essential features shown first
Accessibility Features
Rooms
Safety & Security
Show 2 more feature groups
Lifestyle & Amenities
Medical & Therapy
Provider Records
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Next Steps
Is Charlotte House a good care home, and what should you do before deciding?
Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.
Questions to Ask When Visiting Charlotte House
Take this care home visit checklist with you when you call or visit.
Ask about staff numbers and presence on each floor, especially at night.
How do you support residents who wander or become distressed in practice?
Test the emergency buzzer response time during your visit.
Check security procedures for visitors entering and leaving the building.
Also ask about everyday care
What actions followed the inspection report, and can you show examples?
What are staffing levels on day and night shifts?
Ask whether these numbers include agency staff.
How are families updated when needs change?
How often is the care plan reviewed, and who is involved?
May we speak with a current resident family member?
Common Questions About Charlotte House
What does the inspection rating for Charlotte House show?
The published overall inspection rating is Good. The inspection report was published on 4 April 2023.
Is Charlotte House a good care home?
The published overall inspection rating is Good. The inspection report was published on 4 April 2023. Family feedback raises points to discuss with the home. The combined public feedback rating is 4.5 out of 5. No current enforcement actions are recorded. The safest next step is to compare these signals with your visit questions and care needs.
How much does Charlotte House cost per week?
Indicative weekly fees at Charlotte House: £1,305–£1,310/week. Confirm your assessed quote, including care and extras, with the home.
Does Charlotte House accept NHS or local authority funding?
Charlotte House accepts self-funding, local authority funded, and NHS Continuing Healthcare residents. For NHS Continuing Healthcare eligibility, refer to NHS guidelines.
Is Charlotte House a nursing home or a residential care home?
Charlotte House is registered as a nursing home. This means the home provides nursing care alongside personal care support. Round-the-clock nurse cover is not confirmed. Discuss overnight clinical support.
Show 13 more questionsShow fewer questions
Does Charlotte House provide dementia care?
Charlotte House specialises in dementia care. This includes Alzheimer's disease support. The home is registered for this specialism.
How do we score dementia-specialist homes differently?
We do not treat the phrase 'dementia care' on its own as proof of quality. On RightCareHome, dementia-specialist homes are checked more carefully for dementia-specific fit signals such as whether dementia care is registered, whether secure or wandering support is clearly published, whether nursing cover is available when needs are more complex, and whether inspection or family feedback supports that positioning. If wandering support is not clear in the public data, that becomes a follow-up question rather than a positive signal.
How many beds does Charlotte House have?
Charlotte House has 103 registered beds. The home provides nursing care.
What do care home reviews say about Charlotte House?
Family feedback raises points to discuss with the home. The combined public feedback rating is 4.5 out of 5.
Are Charlotte House's reviews enough to make a decision?
Charlotte House's public feedback assessment is useful, but it should not be the only reason to choose the home. Treat it as one evidence layer, then compare it with the inspection rating, safety and well-led domains, weekly fees, funding fit, and provider-record questions. Reviews are strongest when they confirm the same strengths or concerns that appear in inspection evidence and your visit questions.
Is Charlotte House safe?
The published inspection Safety rating for Charlotte House is "Good". No enforcement actions are currently recorded.
Has Charlotte House had enforcement actions?
There are no current enforcement actions recorded against Charlotte House in the inspection history.
What continuity questions should families ask Charlotte House?
Ask Charlotte House how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.
What should I compare before choosing Charlotte House?
Before choosing Charlotte House, compare published inspection overall, Safe, and Well-Led ratings with their inspection history, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in Wirral to find the best fit for your relative’s care needs, budget and visiting arrangements.
Is Charlotte House's inspection rating improving or declining?
The inspection history suggests Charlotte House's inspection position is improving. The inspection report was published on 4 April 2023.
What is Charlotte House's food hygiene rating?
Charlotte House currently has a food hygiene hygiene rating of 5 out of 5. The food hygiene record is dated 11 September 2025.
What questions should I ask when visiting Charlotte House?
When visiting Charlotte House, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, ask how families are updated when needs change, and ask who provides overnight clinical cover if nursing needs escalate. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.
What does our visit checklist include for Charlotte House?
Our visit checklist for Charlotte House starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.
Care Home Check
Turn the findings into a plan for your visit
Care Home Check brings the findings on Charlotte House into a single decision summary, explains how they relate to your choice and gives you a practical plan for your visit.
Topics to take into your visit
- How the home feels in the evening and at weekends
- How quickly call bells are answered in practice
- Whether staffing continuity feels stable on the floor
Use the report to discuss the evidence with your family and prepare for a more focused conversation with the home.
What you receive
What do provider records show?
Understand the provider behind the home and the questions its public records raise.
What do review patterns actually suggest?
Understand the themes in family feedback and how they fit with inspection findings.
What should you ask on your visit?
Get the questions and the reason each one matters here.
A home-specific decision summary and practical questions for your visit
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