How much does St John's House cost per week?

Weekly fees at St John's House range from £1,395 to £1,650. Costs may vary depending on the level of care required.

Does St John's House accept NHS or local authority funding?

St John's House accepts self-funding, local authority funded, and NHS Continuing Healthcare residents. For NHS Continuing Healthcare eligibility, refer to NHS guidelines (https://www.nhs.uk/conditions/social-care-and-support-guide/money-work-and-benefits/nhs-continuing-healthcare/).

Is St John's House a nursing home or a residential care home?

St John's House is registered as a residential care home. This means the home provides residential care without on-site nursing as its main service type. Source: CQC registration data (https://www.cqc.org.uk/location/1-3043099426).

Does St John's House provide dementia care?

St John's House specialises in dementia care. This includes Alzheimer's disease support. The home is CQC-registered for this specialism (https://www.cqc.org.uk/location/1-3043099426).

How do we score dementia-specialist homes differently?

We do not treat the phrase 'dementia care' on its own as proof of quality. On RightCareHome, dementia-specialist homes are checked more carefully for dementia-specific fit signals such as whether dementia care is registered, whether secure or wandering support is clearly published, whether nursing cover is available when needs are more complex, and whether inspection or family feedback supports that positioning. If wandering support is not clear in the public data, that becomes a follow-up question rather than a positive signal.

How many beds does St John's House have?

St John's House has 60 registered beds. The home provides residential care without nursing. Source: CQC registration data (https://www.cqc.org.uk/location/1-3043099426).

What do care home reviews say about St John's House?

St John's House has a 4.1 out of 5 rating based on 153 independent reviews.

Is St John's House safe?

St John's House is rated "Good" for Safety by the Care Quality Commission (CQC). No enforcement actions are currently recorded. Source: CQC inspection report (https://www.cqc.org.uk/location/1-3043099426).

Who owns St John's House?

St John's House is operated by ST JOHN'S HOUSE CARE LIMITED (Companies House number: 08744532). Ownership type: private_equity.

Has St John's House had enforcement actions?

There are no current enforcement actions recorded against St John's House by the CQC. Source: CQC registration data (https://www.cqc.org.uk/location/1-3043099426).

Is St John's House at risk of closure?

No public source can guarantee whether St John's House will close, but families can still check for warning signs in the available records. Public company records currently suggest medium public financial risk for the provider. No current enforcement actions are recorded. The latest inspection schedule is currently 33 months past the expected timetable. Closure risk should be judged alongside inspection history, fee pressure, and what the manager can explain on your visit.

Is St John's House's CQC rating improving or declining?

Recent inspection history suggests St John's House's CQC position is improving. The most recent inspection we reference was on 27 May 2023.

How do St John's House's fees compare to the local average?

Based on current local pricing benchmarks, St John's House's published weekly fees of £1,395 to £1,650 look around area average. Final weekly costs can still vary depending on the level of care required.

How do I know if I'm paying too much for St John's House?

Start by comparing St John's House's published weekly fees with the local care home benchmark. On this page, those fees look around area average. Fees that sit near the area average still need checking against what level of care, room type, and extras are actually included. The safest way to judge value is to compare price against care fit, inspection strength, and the unanswered questions you still have after reviewing the page.

What is St John's House's food hygiene rating?

St John's House currently has a Food Standards Agency hygiene rating of 5 out of 5. The latest published hygiene date is 3 December 2025. Source: local authority food hygiene records.

What questions should I ask when visiting St John's House?

When visiting St John's House, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, and ask how families are updated when needs change. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.

What does our visit checklist include for St John's House?

Our visit checklist for St John's House starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, financial and practical signals.

Residential Care Home in Norwich

St John's House

Our read: compare alternatives first

St John's House is a residential care home in Norwich. It also offers dementia care. This care home page brings together the latest CQC rating, published reviews, weekly fees, funding information, and public risk signals so families can judge whether St John's House is worth shortlisting.

Rated: OutstandingResidential Care Home · 60 beds

4.1Public review patterns across multiple sources

Inspection picture may be datedFinancial watchlist signalReview pattern worth checkingDementia support

How far is this home from you?

Page refreshed July 2026 · inspection, finance, and review sources update on different schedules

See what still needs checking — £49

Compare with similar homes in Norwich

Photos of the home

1 / 8

Photos help with first impressions, but not staffing, safety, or day-to-day care quality.

by St John's House Care LimitedPart of -

Est. 2016Registered Nov 2016

More facility details

Local AuthorityNorfolk

Purpose BuiltYes

Ensuite100%

Still comparing options? Start with a free 3-home comparison first.

Independent analysis. This page is built from public records and review sources. No paid placement, no broker ranking.

What public data shows so far

St John's House already shows visible caution signals in public records. This page surfaces them, but not yet the full diagnosis behind them.

What looks reassuring

Outstanding CQC rating
Positive themes outweigh watchouts
Dementia support

What needs checking

respite care inconsistency
Some financial signals need checking
No recent inspection on record

What this page cannot confirm

Whether the latest public records still match day-to-day care
How the home feels in the evening and at weekends
How consistent staffing feels in person from shift to shift

CQC now

Rated Outstanding · no recent inspection on record

Fees now

£6,066 - £7,175 / month (estimate)

Funding accepted

Currently shown as accepting self-funding, local authority-funded and NHS Continuing Healthcare residents.

Visits & travel

Check travel time for regular visits

Vacancies now

Ask the home for live availability

Risk now

Some public financial signals are worth checking further

Use this page to shortlist and prepare questions.

If you need more confidence before you visit or involve family, Care Home Check interprets how these signals fit together and which ones should carry the most weight.

See residential care homes in Norwich

Safety & Quality

What do the latest CQC results for St John's House show?

Use CQC ratings, enforcement context, and stability signals to spot confidence or risk.

St John's House CQC Rating & Inspection History

Source: Official inspections · No recent inspection on record

Current inspection ratings, inspection timing, and how this home compares with its previous assessments.

↑ Improving trend

Outstanding for 2 years

Inspection Ratings by Category

Safe— Are people protected from harm?

Good

Effective— Does care achieve good outcomes?

Good

Caring— Are staff kind and respectful?

Good

Responsive— Does care meet individual needs?

Outstanding

Well-Led— Is the home well managed?

Outstanding

Rating is over two years old— conditions may have changed since this inspection.What does an outdated rating mean? →

Last Inspection

No recent inspection on record

View official inspection report

Inspection overdue · Expected November 2025, now 33 months past due.What does an overdue inspection mean? →

Registered Manager

Emma Julie Bayne

How much confidence should you place in this inspection picture?

This page shows the headline inspection signals. Care Home Check tells you how much weight they deserve, whether the evidence may be dated, and which questions should shape your visit.

See what still needs checking — £49

Is St John's House Financially Stable?

Only on RightCareHome

Source: Public financial records

Based on accounts filed Mar 2025

Financial Watchlist

Medium Public Risk

Public financial records found

Company status: Active

Latest accounts filed Mar 2025

Trading since 2013 (12 years)

Around area average

What Care Home Check adds

The free page gives you a watchlist signal. The full report explains what sits behind it and what to ask before you commit.

•Who really owns and operates the home
•Whether debt, charges, or filings suggest pressure
•Whether leadership changes or review patterns raise concern
•Plain-English verdict and questions to take on your visit

Unlock the full Care Home Check

Financial Health

Loading the deeper financial checks for this home.

Costs & Funding

St John's House: Weekly Fees & Funding Options

See weekly and monthly estimates first, then check which funding routes are realistic.

Costs & Funding

Source: Registration records

Estimated fees and funding options based on registration records and regional benchmarks.

Typical monthly cost (estimate)

≈ £6,066 - £7,175 per month

£1,395 - £1,650 per week

Estimate based on 52 weeks / 12 months.

You may pay less if council or NHS-funded care applies.

Check funding routes →

Dementia Care

£1,600 – £1,650

per week

How care at this home can be funded

Self-Funding

You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.

Local Authority

Your council contributes based on a financial assessment. You may still pay a contribution.

NHS Continuing Healthcare

The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.

Family Top-Up

The council pays a set rate and your family pays the difference to cover a higher-cost home.

Not sure how you'd pay for care?

This home accepts council and NHS funding. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.

Check Funding Routes — £69

Takes under 10 minutes · Included free with the Care Home Matching Report

What's Included

Self-funded residential and dementia care fees start from £1,600. Lottie indicates a starting price of £1,395. Respite care is available at residential rates.

Compare costs across all homes in Norwich.

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Show more guidance links

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Costs & Funding

Source: Registration records

Estimated fees and funding options based on registration records and regional benchmarks.

Typical monthly cost (estimate)

≈ £6,066 - £7,175 per month

£1,395 - £1,650 per week

Estimate based on 52 weeks / 12 months.

You may pay less if council or NHS-funded care applies.

Check funding routes →

Dementia Care

£1,600 – £1,650

per week

How care at this home can be funded

Self-Funding

You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.

Local Authority

Your council contributes based on a financial assessment. You may still pay a contribution.

NHS Continuing Healthcare

The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.

Family Top-Up

The council pays a set rate and your family pays the difference to cover a higher-cost home.

Not sure how you'd pay for care?

This home accepts council and NHS funding. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.

Check Funding Routes — £69

Takes under 10 minutes · Included free with the Care Home Matching Report

What's Included

Self-funded residential and dementia care fees start from £1,600. Lottie indicates a starting price of £1,395. Respite care is available at residential rates.

Compare costs across all homes in Norwich.

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Show more guidance links

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Care & Medical

Can this home safely meet your care needs?

Check supported conditions, specialist capability, and clinical coverage before taking this home further.

Care Capabilities

Service Types

What type of care is provided

Residential Home

Specialisms

Specialist experience with

Dementia

Physical Disability

Sight or hearing impairment

Adults 65+

Conditions

Can support people living with

Alzheimer's

Parkinson's

Diabetes

Palliative Care

Show 1 more capability section

Additional Conditions & Support

Additional support for

End-of-Life Care

Additional Conditions & Support

Additional support for

End-of-Life Care

Understanding dementia care: what to look for→Parkinson's care in care homes→Understanding palliative and end-of-life care→Care home funding: NHS, council, and self-funding explained→

Care Fit at a Glance

Only on RightCareHome

How well this home matches common care needs — based on registration data and services offered.

Likely a good fit if you need

Dementia support
Wheelchair access
Secure garden/area
Palliative or end-of-life support

Important questions before deciding

1How do you support residents who wander or become distressed?
2How do you tailor care plans in the first 2 weeks after move-in?
3How often are families updated, and who is the main contact?

Staffing

Only on RightCareHome

What public sources tell us about staffing levels and employee experience.

✗Registered Nurse on Duty 24/7

Registered Manager

Emma Julie Bayne

Family Reviews

St John's House Care Home Reviews — What Families Say

Focus on repeated patterns that indicate strengths and the questions worth asking on your visit.

St John's House Reviews: What Families Say

We read every public review families have left about this home — across Google, care directories, and independent platforms — to find the patterns a star rating cannot show.

Based on 153 verified family reviews.

9.2

Based on 153 verified family reviews

POSITIVE

Coverage: High

What Families Say About St John's House

Families consistently mention strong day-to-day support, with a few practical points worth checking on your visit.

Staff Feedback

Positive

Staff mentioned in 4reviews — Families consistently praise the caring and attentive staff

How Families Rate This Home

Based on 1,444 detailed ratings across 11 aspects

Value for Money

4.69

Value for Money

4.695 concerns

Activities

4.72

Activities

4.72

Food & Drink

4.77

Food & Drink

4.77

Management

4.82

Management

4.82

Safety

4.86

Safety

4.86

Rooms

4.86

Rooms

4.86

Cleanliness

4.87

Cleanliness

4.87

Care & Support

4.88

Care & Support

4.88

Showing 8 of 11 rated aspects

Families value most

Most frequent family priorities:

warm, consistent staff interactions (Medium impact · 31 mentions)
dignity and respect for residents (Medium impact · 18 mentions)
responsive communication with families (Medium impact · 15 mentions)
safe, welcoming environment (Medium impact · 14 mentions)

Show more points

responsive communication with families (Medium impact · 15 mentions)
safe, welcoming environment (Medium impact · 14 mentions)

What these reviews suggest you probe

Ask about staff handover and continuity for respite stays.
Request examples of how personal care needs are monitored and addressed.
Check how management handles feedback and complaints.

Show more points

Check how management handles feedback and complaints.

What these patterns may be pointing to

These patterns do not prove a problem on their own. They show where to probe in person before you rely on this review picture:

respite care inconsistency (2 mentions)
High priority
occasional lapses in personal care (1 mention)
Medium priority
early evening meal timing (2 mentions)
Lower priority

Show more points

early evening meal timing (2 mentions)
Lower priority

What Families Are Saying

“We feel extremely let down and misled by our recent experience with St John's House. Although the facilities appear excellent – and it's likely a very good home for long-term residents – our experience arranging respite”

— Family member

“Mum was admitted for a 16 day respite stay... On departure, I was given clothes heavily contaminated with urine... Mum had obviously been left unchanged for several hours.”

— Family member

Rating Trends Over Time

This home has 9 years of review data. See which aspects are improving, which need attention, and how recent ratings compare.

See full trends — £49

Who this home may suit

Families seeking a warm, hotel-like setting
Those needing dementia or end-of-life support
Residents valuing dignity and personal attention

Decision gaps before shortlisting

How are respite care routines managed compared to long-term residents?
Some families report inconsistent experience for short stays.
Request a detailed explanation of respite protocols and staff allocation.
What is the process for addressing personal care lapses?
A rare but serious concern was raised about hygiene and changing.
Ask for recent examples of how such issues are investigated and resolved.
Meal timing and flexibility for late-night needs
Some residents find the early supper challenging.
Discuss options for snacks or later meals.

Most-mentioned positives

Common positive phrases seen across family feedback:

friendly, caring staff · 31 mentions

hotel like facilities · 9 mentions

varied activities programme · 8 mentions

management visible and supportive · 7 mentions

dignity and respect shown · 18 mentions

Show 1 more tags

dignity and respect shown · 18 mentions

Repeated phrases worth checking in person

Use these recurring phrases as prompts while you are on the floor and speaking with staff or families:

respite care inconsistency · 2 mentions

occasional lapses in personal care · 1 mention

early evening meal timing · 2 mentions

In families' own words

“We feel extremely let down and misled by our recent experience with St John's House. Although the facilities appear excellent – and it's likely a very good home for long-term residents – our experience arranging respite”
Family review

“Mum was admitted for a 16 day respite stay... On departure, I was given clothes heavily contaminated with urine... Mum had obviously been left unchanged for several hours.”
Family review

Staff perspective

Family reviews tell you how care feels from the outside. But the people delivering that care have their own story — about workload, management, and whether they feel supported to do their job well.

The Care Home Check report checks employee feedback from recruitment platforms to check whether staff satisfaction aligns with what families experience.

Ready to see how much weight these review patterns deserve?

Care Home Check combines family feedback with finance, staffing and inspection context, so you can judge whether these patterns should change your shortlist decision or just sharpen your visit questions.

How much confidence the signals deserve, what they may mean together, and what to ask next

See what still needs checking — £49 See how the full check clarifies this

Analysis based on family reviews gathered from across the web to support your visit planning.

Family Reviews

Loading review patterns and visit prompts.

Background context

Home profile

Provider and registration context for St John's House, useful once you have already reviewed the main decision sections above.

St John's House is a top-rated care home in Norwich offering residential and specialist dementia care in a luxury, purpose-built environment. Features include a coffee shop, beauty salon, and landscaped gardens.

Description source: Official registration profile

Location & Practical

Will regular visits and day-to-day logistics be practical?

Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.

Practical Information

Accessibility

Wheelchair accessible parking
Wheelchair accessible seating
Wheelchair accessible entrance
Wheelchair accessible restroom

Contact & Directions

+44 1603 299000 emma.bayne@castlemeadow.co.uk Visit website Facebook Get directions

Location & Neighbourhood

Only on RightCareHome

Heigham Road, Norwich, Norwich, NR2 3AT

View on Google Maps

Nearby Amenities

Bus Stops (500m)

10 stops

Neighbourhood

Overall Neighbourhood Score

54/100

Nearest green space

163m away

Transport access

5/10

Local amenities

6/10

Daily Life

Will daily life feel comfortable and meaningful?

Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.

Activities & Social Life

Only on RightCareHome

Social life, outings, and engagement programmes based on available information.

7 activities listed

Individual and group options available

Arts & Crafts

Music & Singing

Exercise Classes

Gardening

Games & Quizzes

Reminiscence

Show 1 more activities

Yoga & Relaxation

✓One-to-one activity sessions

✓Organised group activities

Dining & Nutrition

5 dining services listed

Key nutrition points first

Dining Services

Professional Chef On-Site

Freshly Cooked Meals

Choice of Menu

Special Occasion Meals

Communal Dining Room

Dietary Options

Halal

Kosher

Pureed

Diabetic

Vegetarian

Vegan

Gluten-Free

5/5

Food Hygiene Rating(inspected December 2025)

Hygiene:5/5

Structural:5/5

Management:5/5

Facilities & Features

4 feature groups available

Essential features shown first

Accessibility

Wheelchair Access

Lift

Stairlift

Rooms

Ensuite

Single Rooms

Own Furniture

TV in Rooms

Phone in Rooms

Safety & Security

Nurse Call System

Secure Garden

Show 1 more feature group

Lifestyle & Amenities

Garden

WiFi

TV Lounge

Library

Hairdresser

Shop

Cafe

Bar

Cinema

Parking

Minibus

Pets Allowed

Next Steps

Is St John's House a good care home, and what should you do before deciding?

Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.

Questions to Ask When Visiting St John's House

Use this care home visit checklist at St John's House to turn the public signals on this page into practical in-person checks before you decide.

What to test on your visit to St John's House

1Can you describe how respite care routines differ from long-term care?
2What has changed since the last inspection, and what would look different if the home were inspected again now?
3How do you support residents who wander or become distressed in practice?
4Ask about staff handover and continuity for respite stays.

Short care home visit checklist

Start with these core checks even if you already plan to ask the personalised questions above.

Is the latest inspection report visible in reception?
Confirms transparency on current quality.
What are staffing levels on day and night shifts?
Shows whether support is consistent around the clock.
How are families updated when needs change?
Communication is usually a top concern for relatives.
Can we see an example care plan review timeline?
Helps confirm how quickly the team adapts care.
May we speak with a current resident family member?
Gives an independent perspective before deciding.

+27 personalised follow-up questions for St John's HouseIncluded in the Care Home Check, with the reason each one matters here

Care Home Check

Where the public picture stops

This page already helps you spot the visible signals. Care Home Check adds the missing layer: how much weight to place on them, whether they change your shortlist decision, and what you need to ask before you rely on them.

The visible warning signs are only the first layer

This page can flag the warning signs. The full check shows how serious they look together, whether they repeat across finances, reviews, and operations, and whether they should change how confident you feel about shortlisting this home.

What you can already use from this page

Current CQC status: Outstanding
Published weekly fee range
Public review pattern across available sources
Public financial risk signals from company records

What still affects decision confidence

How the home feels in the evening and at weekends
How quickly call bells are answered in practice
Whether staffing continuity feels stable on the floor

Signals already visible on this page

Financial

Inspection

What Care Home Check makes clear

It does not repeat the headline signals on this page. It shows which ones matter most, how serious they look together, and whether they should change your shortlist decision.

Is this home financially sound?

We trace the operating company, accounts, and borrowing behind the home — the signals that can hint at pressure long before families feel it on the ground.

See whether the records point to low concern, watchlist pressure, or something more serious.

What do review patterns actually suggest?

We analyse family and staff feedback across platforms to surface repeated themes, contradictions, and concerns that a few snippets or star ratings will miss.

See which patterns deserve weight, which do not, and how much confidence to place in them.

What should you ask on your visit?

Based on everything we find — inspections, reviews, finances, staffing — we write questions specific to this home, so your visit leads to real answers.

Get the questions and the reason each one matters here.

How much confidence the signals deserve, what they may mean together, and what to ask next

See what still needs checking — £49

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