What is the CQC rating for Munhaven?

Munhaven is rated Outstanding by the Care Quality Commission (CQC), England's independent regulator of health and social care. The most recent inspection was on 7 August 2019. Source: CQC inspection report (https://www.cqc.org.uk/location/1-285970880).

Does Munhaven accept NHS or local authority funding?

Munhaven accepts self-funding, local authority funded, and NHS Continuing Healthcare residents. For NHS Continuing Healthcare eligibility, refer to NHS guidelines (https://www.nhs.uk/conditions/social-care-and-support-guide/money-work-and-benefits/nhs-continuing-healthcare/).

Does Munhaven provide dementia care?

Munhaven specialises in dementia care. This includes Alzheimer's disease support. The home is CQC-registered for this specialism (https://www.cqc.org.uk/location/1-285970880).

How many beds does Munhaven have?

Munhaven has 20 registered beds. The home provides residential care without nursing. Source: CQC registration data (https://www.cqc.org.uk/location/1-285970880).

What do residents say about Munhaven?

Munhaven has a 4.9 out of 5 rating based on 8 independent reviews.

Munhaven is rated "Good" for Safety by the Care Quality Commission (CQC). No enforcement actions are currently recorded. Source: CQC inspection report (https://www.cqc.org.uk/location/1-285970880).

Munhaven is operated by NORSE CARE (SERVICES) LIMITED (Companies House number: 07445495). Ownership type: independent.

Has Munhaven had enforcement actions?

There are no current enforcement actions recorded against Munhaven by the CQC. Source: CQC registration data (https://www.cqc.org.uk/location/1-285970880).

Munhaven

Munhaven is a residential care home in Norwich with Outstanding CQC rating and Low public financial risk. The main areas to verify are No recent inspection on record. This page helps you decide whether it is worth visiting now or worth verifying more deeply first.

Rated: OutstandingResidential Home · 20 beds

4.9Public review patterns across multiple sources

No recent inspection on recordLow public financial riskPositive themes outweigh watchoutsDementia supportPublic funding routes appear accepted

Page refreshed June 2026 · inspection, finance, and review sources update on different schedules

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by Norse Care (Services) LimitedPart of BRAND Norse Care (Services) Limited

Registered Apr 2011

Beds20

TypeResidential Home

More details

Local AuthorityNorfolk

Purpose BuiltYes

Ensuite0%

Built from official inspection records, public financial filings, public review data, and food hygiene records — so you are not relying on a paid listing or broker recommendation alone.

IndependentNo broker feesNo pressure calls

Should this home stay on your shortlist?

Munhaven may still be worth shortlisting, but not on the public picture alone.

Why shortlist

Outstanding CQC rating
Low public financial risk
Positive themes outweigh watchouts

Verify before deciding

No recent inspection on record
Clarify wandering support
Thin public review coverage

Best fit if you need

Dementia support
Wheelchair access

Quality

Rated Outstanding · no recent inspection on record

Costs

See Costs & Funding section below

Availability

Ask the home for live availability

Location

Check travel time for regular visits

Financial Watchlist

Low public financial risk in the latest company records

See full costs Read review analysis Check location details

About Munhaven

Munhaven is a purpose-built residential care home in Mundesley, Norfolk, specializing in dementia care for up to 20 residents. Managed by Norse Care (Services) Limited, it offers a comfortable environment with single rooms, secure gardens, and a variety of activities including crafts, music, and reminiscence sessions.

Description source: Official registration profile

Dementia Friendly

Care & Medical

Can this home safely meet your care needs?

Check supported conditions, specialist capability, and clinical coverage before shortlisting.

Care Capabilities

Service Types

What type of care is provided

Residential Home

Specialisms

Specialist experience with

Dementia

Adults 65+

Conditions

Can support people living with

Alzheimer's

Vascular Dementia

Lewy Body Dementia

Frontotemporal Dementia

Show 1 more capability section

Additional Conditions & Support

Additional support for

Challenging Behaviour

Additional Conditions & Support

Additional support for

Challenging Behaviour

Understanding dementia care: what to look for→Care home funding: NHS, council, and self-funding explained→Dementia and NHS Continuing Healthcare eligibility→

Care Fit at a Glance

Only on RightCareHome

How well this home matches common care needs — based on registration data and services offered.

Likely a good fit if you need

Dementia support
Wheelchair access

Important questions before deciding

1How do you support residents who wander or become distressed?
2How do you tailor care plans in the first 2 weeks after move-in?
3How often are families updated, and who is the main contact?

Staffing

Only on RightCareHome

What public sources tell us about staffing levels and employee experience.

Registered Manager

Alison Roberts

Daily Life

Will daily life feel comfortable and meaningful?

Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.

Activities & Social Life

Only on RightCareHome

Social life, outings, and engagement programmes based on available information.

6 activities listed

Individual and group options available

Arts & Crafts

Music & Singing

Games & Quizzes

Reminiscence

Pet Therapy

Religious Services

✓One-to-one activity sessions

Dining & Nutrition

Nutrition details available

Key nutrition points first

Dietary Options

Diabetic

Vegetarian

Gluten-Free

5/5

Food Hygiene Rating(inspected November 2025)

Hygiene:5/5

Structural:5/5

Management:5/5

Facilities & Features

4 feature groups available

Essential features shown first

Accessibility

Wheelchair Access

Rooms

Single Rooms

Safety & Security

Nurse Call System

Door Sensors

Show 1 more feature group

Lifestyle & Amenities

Garden

WiFi

TV Lounge

Hairdresser

Safety & Quality

Munhaven: CQC Rating & Safety

Use CQC ratings, enforcement context, and stability signals to spot confidence or risk.

Quality Snapshot

Source: Official inspections · No recent inspection on record

Current inspection ratings and how they compare to previous assessments.

↑ Improving trend

Outstanding for 6 years

Inspection Ratings by Category

Safe— Are people protected from harm?

Good

Effective— Does care achieve good outcomes?

Outstanding

Caring— Are staff kind and respectful?

Outstanding

Responsive— Does care meet individual needs?

Outstanding

Well-Led— Is the home well managed?

Outstanding

Rating is over two years old— conditions may have changed since this inspection.What does an outdated rating mean? →

Last Inspection

No recent inspection on record

View official inspection report

Registered Manager

Alison Roberts

Want to check what sits behind this inspection picture?

This page shows the headline inspection signals. Care Home Check checks the wider pattern, the age of the evidence, and the questions worth taking into your visit.

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Financial Health

Only on RightCareHome

Source: Public financial records

Based on accounts filed Mar 2025

Financial Watchlist

Low Public Financial Risk

Public financial records found

Company status: Active

Latest accounts filed Mar 2025

Trading since 2010 (15 years)

Area pricing context unavailable

What Care Home Check adds

The free page gives you a watchlist signal. The full report explains what sits behind it and what to ask before you commit.

•Who really owns and operates the home
•Whether debt, charges, or filings suggest pressure
•Whether leadership changes or review patterns raise concern
•Plain-English verdict and questions to take on your visit

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Financial Health

Loading the deeper financial checks for this home.

Costs & Funding

Munhaven: Weekly Fees & Funding Options

See weekly and monthly estimates first, then check which funding routes are realistic.

Costs & Funding

Source: Registration records

Estimated fees and funding options based on registration records and regional benchmarks.

How care at this home can be funded

Self-Funding

You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.

Local Authority

Your council contributes based on a financial assessment. You may still pay a contribution.

NHS Continuing Healthcare

The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.

Family Top-Up

The council pays a set rate and your family pays the difference to cover a higher-cost home.

Not sure how you'd pay for care?

This home accepts council and NHS funding. Our Funding Guide gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.

Check Funding Routes — £69

Takes under 10 minutes · Included free with the Personalised Matching Report

Compare costs across all homes in Norwich.

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Show more guidance links

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Costs & Funding

Source: Registration records

Estimated fees and funding options based on registration records and regional benchmarks.

How care at this home can be funded

Self-Funding

You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.

Local Authority

Your council contributes based on a financial assessment. You may still pay a contribution.

NHS Continuing Healthcare

The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.

Family Top-Up

The council pays a set rate and your family pays the difference to cover a higher-cost home.

Not sure how you'd pay for care?

This home accepts council and NHS funding. Our Funding Guide gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.

Check Funding Routes — £69

Takes under 10 minutes · Included free with the Personalised Matching Report

Compare costs across all homes in Norwich.

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Show more guidance links

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Family Feviews

Munhaven Reviews — What Families Say

Focus on repeated patterns that indicate strengths and the questions worth asking on your visit.

What Families Say

We read every public review families have left about this home — across Google, care directories, and independent platforms — to find the patterns a star rating cannot show.

Based on 8 family reviews.

4.9

Based on 8 family reviews

POSITIVE

Coverage: High

What Families Say

Families consistently mention strong day-to-day support, with a few practical points worth checking on your visit.

Staff Feedback

Positive

Staff mentioned in 5reviews — Families consistently praise the caring and attentive staff

How Families Rate This Home

Based on 836 detailed ratings across 11 aspects

Rooms

4.61

Rooms

4.61

Facilities

4.74

Facilities

4.74

Activities

4.77

Activities

4.77

Cleanliness

4.84

Cleanliness

4.84

Value for Money

4.86

Value for Money

4.86

Safety

4.87

Safety

4.87

Food & Drink

4.93

Food & Drink

4.93

Staff

4.97

Staff

4.97

Showing 8 of 11 rated aspects

Families value most

Most frequent family priorities:

warm, consistent staff approach (Medium impact · 36 mentions)
clear, proactive communication (Medium impact · 22 mentions)
personalised, dignified daily care (Medium impact · 28 mentions)
welcoming, homely atmosphere (Medium impact · 25 mentions)

Show more points

personalised, dignified daily care (Medium impact · 28 mentions)
welcoming, homely atmosphere (Medium impact · 25 mentions)

Questions to ask on your visit

Ask to see a range of bedrooms, including those recently updated and those not.
Request details on planned refurbishments or updates to facilities.
Observe staff interactions with residents at different times of day.

Show more points

Observe staff interactions with residents at different times of day.

Signals to review before deciding

Potential risk signals to validate during your visit:

dated facilities in some areas (1 mention)
Lower priority
occasional lower room satisfaction (4 mentions)
Lower priority

Trends over time

Directional changes detected in family feedback over the past 12–24 months:

staff consistency and care quality

Stable

High praise for staff continuity and care quality has remained steady over the last 18 months.

Confidence: High

Ask on visit: Have there been any recent changes in staff retention or care team structure?

What Families Are Saying

“The staff are amazing and offer a warm, caring and active environment. Whenever we go, always unannounced, the atmosphere and care is always the same.”

— Family member

“All occupants shown patience, kindness, and above all, dignity. Wouldn't hesitate to recommend 100% - visiting is always encouraged, whatever the time.”

— Family member

Rating Trends Over Time

This home has 10 years of review data. See which aspects are improving, which need attention, and how recent ratings compare.

See full trends — £49

Who this home may suit

Families seeking a small, homely environment with strong staff continuity.
Those needing memory support or dementia care with a personal touch.
Relatives who value open visiting and family involvement.

Decision gaps before shortlisting

Details on future facility upgrades
Some mention areas needing updating; families may want assurance on ongoing investment.
Request a refurbishment plan or timeline from management.
Specifics on staff turnover rates
Consistency is praised but not quantified; high turnover could affect care quality.
Ask for recent staff retention figures and how continuity is maintained.
Handling of medical emergencies
One review mentions a long ambulance wait; families may want clarity on protocols.
Discuss emergency response procedures and average response times.

Most-mentioned positives

Common positive phrases seen across family feedback:

staff go above and beyond · 19 mentions

genuine kindness and patience · 21 mentions

prompt, open communication · 15 mentions

clean, comfortable environment · 14 mentions

personalised activities and meals · 13 mentions

Show 1 more tags

personalised activities and meals · 13 mentions

Signals to check on visit

Repeated concern phrases and risk checks:

dated facilities in some areas · 1 mention

occasional lower room satisfaction · 4 mentions

In families' own words

“The staff are amazing and offer a warm, caring and active environment. Whenever we go, always unannounced, the atmosphere and care is always the same.”
Family review

“All occupants shown patience, kindness, and above all, dignity. Wouldn't hesitate to recommend 100% - visiting is always encouraged, whatever the time.”
Family review

Staff perspective

Family reviews tell you how care feels from the outside. But the people delivering that care have their own story — about workload, management, and whether they feel supported to do their job well.

The Care Home Check report checks employee feedback from recruitment platforms to check whether staff satisfaction aligns with what families experience.

Ready to verify what family feedback may be pointing to?

Care Home Check combines review patterns with finance, staffing and inspection context, then turns them into better visit questions before you decide.

Financial pressure, review patterns, and visit questions explained

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Analysis based on family reviews gathered from across the web to support your visit planning.

Family Feviews

Loading review patterns and visit prompts.

Location & Practical

Will regular visits and day-to-day logistics be practical?

Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.

Practical Information

Accessibility

Wheelchair accessible parking
Wheelchair accessible entrance

Contact & Directions

+44 1263 720451 Visit website Get directions

Location & Neighbourhood

Only on RightCareHome

Munhaven Close, Mundesley, Norwich, NR11 8AR

View on Google Maps

Nearby Amenities

Bus Stops (500m)

7 stops

Neighbourhood

Overall Neighbourhood Score

30/100

Transport access

5/10

Next Steps

What should you do before making a final decision?

Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.

Common Questions About Munhaven

Visit Checklist

Use this short checklist during your visit to Munhaven and compare answers across homes.

Questions this page raises about Munhaven

1Have there been any recent changes in staff retention or care team structure?
2What has changed since the last inspection, and what would look different if the home were inspected again now?
3How do you support residents who wander or become distressed in practice?
4Are there plans for facility upgrades in the coming year?

Is the latest inspection report visible in reception?
Confirms transparency on current quality.
What are staffing levels on day and night shifts?
Shows whether support is consistent around the clock.
How are families updated when needs change?
Communication is usually a top concern for relatives.
Can we see an example care plan review timeline?
Helps confirm how quickly the team adapts care.
May we speak with a current resident family member?
Gives an independent perspective before deciding.

+27 personalised questions based on this home's dataIncluded in the Care Home Check

Care Home Check · £49

Need a clearer answer on Munhaven?

This home may still be worth shortlisting, but not on the public picture alone. The main areas to clarify are No recent inspection on record and Clarify wandering support. Care Home Check gives you a more complete view of inspection context, finance, review patterns, staffing signals and home-specific questions before you decide.

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Care Home Check

What this page cannot tell you

You have seen the public picture. Care Home Check explains what sits behind it: whether the company looks stable, what review patterns really suggest, and which questions this specific home gives you reason to ask.

Public warning signs are already visible

We can already see early warning signals in public data. The full report shows whether they are isolated issues or part of a wider pattern across finances, reviews, and operations.

What public data can confirm

Current CQC status: Outstanding
Public review pattern across available sources
Public financial risk signals from company records

What only a visit can reveal

How the home feels in the evening and at weekends
How quickly call bells are answered in practice
Whether staffing continuity feels stable on the floor

What you can already see on this page

Inspection

What Care Home Check explains

Is this home financially sound?

We trace the operating company, accounts, and borrowing behind the home — the signals that can hint at pressure long before families feel it on the ground.

See whether the records suggest stability or pressure.

What do review patterns actually suggest?

We analyse family and staff feedback across platforms to surface repeated themes, contradictions, and concerns that a few snippets or star ratings will miss.

Understand the pattern, not just the average.

What should you ask on your visit?

Based on everything we find — inspections, reviews, finances, staffing — we write questions specific to this home, so your visit leads to real answers.

Turn a guided tour into a proper due diligence visit.

Financial pressure, review patterns, and visit questions explained

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