Newcastle Upon Tyne · NE15 7AY
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Jump to the free analysis ↓Brooke House is listed as a nursing home. The published inspection rating is Outstanding (May 2022). The overall family feedback rating is low. The available themes do not explain all the reasons behind it. This topic appears in family feedback. Ask the home to explain its approach and compare it with the inspection findings.
Confirm individual care needs, today’s fees and availability with the home. Positive findings do not guarantee a personal fit.
Provider network: 4 homes; 100% rated Good or better (2 Outstanding, 2 Good).
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Five general checklists and four follow-up emails over two weeks to help you research Brooke House. Keep this profile open as you use the checklists.
Five checklists · Four follow-up emails over two weeks
Reviewing this with family?
Send the same evidence page so everyone can review the current signals and questions.
The published overall inspection rating is Outstanding. Review the dates and any findings below; a data review is not a new inspection.
Routine inspection: Feb 2022
A data review is not a new inspection.
Listed support includes dementia support, sight or hearing impairment support, mental health support. Confirm the support and environment needed for the individual person.
What type of care is provided
Specialist experience with
Can support people living with
Behavioural Support Signals
Trained to help with
Additional Condition Support
Additional support for
Available information about staffing arrangements. Family descriptions of staff appear in the family experiences section; they are not verified staffing levels.
Confirm your assessed quote, including care and extras, with the home.
Indicative weekly fees
From £1,070/week
From ≈ £4,653 per month (estimate)
Monthly estimate uses an average of 4.348 weeks per month.
You may pay less if council or NHS-funded care applies.
Reference period is unavailable. This is not a current private fee quote or a measure of care quality. Self-funded fees and included services may differ.
Council-rate context (Newcastle upon Tyne, nursing with dementia care): £1,101/wk
You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.
Your council contributes based on a financial assessment. You may still pay a contribution.
The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.
The council pays a set rate and your family pays the difference to cover a higher-cost home.
Funding options depend on individual eligibility and the arrangements the home accepts. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.
Check Funding Routes — £69Takes under 10 minutes · One-off payment · No subscription
Compare costs across all homes in Newcastle Upon Tyne.
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Background context
Provider and registration context for Brooke House, useful once you have already reviewed the main decision sections above.
Brooke House is a state-of-the-art, purpose-built care home in Denton, Newcastle upon Tyne, offering stunning views of the Tyne Valley. It provides residential, nursing, and specialist dementia care in a modern environment with 50 en-suite rooms.
Contact & location
Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.
Ronald Drive, West Denton, Newcastle Upon Tyne, NE15 7AY
Open mapDaily Life
Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.
5 dining services listed
Key nutrition points first
Social life, outings, and engagement programmes based on available information.
4 activities listed
Individual and group options available5 feature groups available
Essential features shown first
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Next Steps
Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.
Take this care home visit checklist with you when you call or visit.
Ask how staff monitor and respond to residents' health changes.
How do you support residents who wander or become distressed in practice?
Request details on continence care routines and checks.
Check how often residents are assisted with food and fluids.
What actions followed the inspection report, and can you show examples?
What are staffing levels on day and night shifts?
Ask whether these numbers include agency staff.
How are families updated when needs change?
How often is the care plan reviewed, and who is involved?
May we speak with a current resident family member?
The published overall inspection rating is Outstanding. The inspection record was reviewed on 6 July 2023.
The published overall inspection rating is Outstanding. The inspection record was reviewed on 6 July 2023. The overall family feedback rating is low. The available themes do not explain all the reasons behind it. The combined public feedback rating is 3.7 out of 5. No current enforcement actions are recorded. Provider records: 1 charge was recorded as outstanding when checked. 1 was created in the preceding 90 days. The safest next step is to compare these signals with your visit questions and care needs.
Indicative weekly fees at Brooke House: From £1,070/week. Confirm your assessed quote, including care and extras, with the home.
Brooke House accepts self-funding, local authority funded, and NHS Continuing Healthcare residents. For NHS Continuing Healthcare eligibility, refer to NHS guidelines.
Brooke House is registered as a nursing home. This means the home provides nursing care alongside personal care support. Round-the-clock nurse cover is listed. Confirm the current on-site arrangements for individual needs.
Brooke House specialises in dementia care. This includes Alzheimer's disease support. The home is registered for this specialism.
We do not treat the phrase 'dementia care' on its own as proof of quality. On RightCareHome, dementia-specialist homes are checked more carefully for dementia-specific fit signals such as whether dementia care is registered, whether secure or wandering support is clearly published, whether nursing cover is available when needs are more complex, and whether inspection or family feedback supports that positioning.
Brooke House has 50 registered beds. The home provides nursing care.
The overall family feedback rating is low. The available themes do not explain all the reasons behind it. The combined public feedback rating is 3.7 out of 5.
Brooke House's public feedback assessment is useful, but it should not be the only reason to choose the home. Treat it as one evidence layer, then compare it with the inspection rating, safety and well-led domains, weekly fees, funding fit, and provider-record questions. Reviews are strongest when they confirm the same strengths or concerns that appear in inspection evidence and your visit questions.
The published inspection Safety rating for Brooke House is "Good". No enforcement actions are currently recorded.
Brooke House is operated by PRESTWICK CARE LIMITED (Company registration number: 07110396). Ownership type: independent.
There are no current enforcement actions recorded against Brooke House in the inspection history.
Brooke House's provider public-record check is: 1 point worth clarifying. This public-record detail may be useful to discuss with the provider before you decide. The company accounts record is dated 31 March 2025. This is not a credit rating, solvency assessment or prediction about the home.
Ask Brooke House how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.
Before choosing Brooke House, compare published inspection overall, Safe, and Well-Led ratings with their inspection history, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in Newcastle Upon Tyne to find the best fit for your relative’s care needs, budget and visiting arrangements.
The inspection history for Brooke House looks stable rather than clearly improving or declining. The inspection record was reviewed on 6 July 2023.
Brooke House currently has a food hygiene hygiene rating of 5 out of 5. The food hygiene record is dated 22 May 2025.
When visiting Brooke House, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, ask how families are updated when needs change, and ask who provides overnight clinical cover if nursing needs escalate. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.
Our visit checklist for Brooke House starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.
Care Home Check
Care Home Check brings the findings on Brooke House into a single decision summary, explains how they relate to your choice and gives you a practical plan for your visit.
Use the report to discuss the evidence with your family and prepare for a more focused conversation with the home.
What do provider records show?
Understand the provider behind the home and the questions its public records raise.
What do review patterns actually suggest?
Understand the themes in family feedback and how they fit with inspection findings.
What should you ask on your visit?
Get the questions and the reason each one matters here.
A home-specific decision summary and practical questions for your visit
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If you have not chosen a home yet
The Care Home Matching Report starts with a short assessment of care needs, location, budget and family priorities. We then identify up to five potentially suitable homes and explain the evidence behind each suggestion.
If Brooke House is already your leading option, Care Home Check is the relevant next step. Use Matching when you still need help finding which homes may fit.
Up to five potentially suitable homes · Up to 206 possible checks per home · Coverage varies · Usually delivered within 24 hours
Confirm your assessed quote, including care and extras, with the home.
Indicative weekly fees
From £1,070/week
From ≈ £4,653 per month (estimate)
Monthly estimate uses an average of 4.348 weeks per month.
You may pay less if council or NHS-funded care applies.
Reference period is unavailable. This is not a current private fee quote or a measure of care quality. Self-funded fees and included services may differ.
Council-rate context (Newcastle upon Tyne, nursing with dementia care): £1,101/wk
You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.
Your council contributes based on a financial assessment. You may still pay a contribution.
The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.
The council pays a set rate and your family pays the difference to cover a higher-cost home.
Funding options depend on individual eligibility and the arrangements the home accepts. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.
Check Funding Routes — £69Takes under 10 minutes · One-off payment · No subscription
Compare costs across all homes in Newcastle Upon Tyne.
Read the recurring strengths and concerns below alongside inspection findings and individual care needs.
Family feedback rating (out of 5)
The overall family feedback rating is low. The available themes do not explain all the reasons behind it.
Some families have raised concerns about staffing
What matters to families:
Feedback raises these points. Ask the home how it handles them in day-to-day care:
These are patterns in family experiences, not an assessment of personal suitability. Confirm individual needs with the home.
Positive experiences described in family feedback:
Use these feedback themes as prompts while you are on the floor and speaking with staff or families:
Staff perspective
Family reviews tell you how care feels from the outside. But the people delivering that care have their own story — about workload, management, and whether they feel supported to do their job well.
The Care Home Check report considers available staffing information alongside family experiences. Coverage varies, and any gaps remain questions to confirm with the home.
The rating and family experiences can highlight different aspects of a home. Read both in context:
Useful before a visit
Ask the provider about the findings below and what they mean for this home before you decide.
Worth asking
1 charge was recorded as outstanding when checked. 1 was created in the preceding 90 days.
A registered charge is a security arrangement; it is not evidence that a payment is overdue or that a balance remains due.
Ask: Are these charges part of normal property or business finance, and do they affect investment in this home?
Information unavailable
Turnover, profit and EBITDA were not available in the accounts format reviewed.
We have not drawn conclusions about profitability from substitute balance-sheet fields.
Ask: Can you explain the provider’s current trading position and financial support arrangements?
We matched this home to PRESTWICK CARE LIMITED · Company no. 07110396. Accounts dated: Mar 2025.
Linked provider
PRESTWICK CARE LIMITED
Company record
07110396
Match
Confirmed
Official record · provider-level information · record date not available
Security arrangements are useful context when asking about ownership, investment and continuity.
Calculation detail is retained in the record review and shown without a numeric rating category.
Information gap · provider-level information · record dated Mar 2025
Those fields would be needed before drawing conclusions about profitability.
We use public records to highlight useful questions. This is not a credit rating, solvency assessment, care-quality rating or prediction about this home.
Put these records in context — Care Home CheckOther care homes in Newcastle Upon Tyne, with published details to help you research alternatives. These are local options, not a personal matching assessment.
Start with the full Newcastle Upon Tyne care homes guide to compare inspection ratings, review signals, weekly fees, and provider-record questions across the local market.
These homes are here to give you context, not to replace a full comparison.
Comparison angle: Residential care in the same city. Confirm supported needs and today’s written fees.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.
Comparison angle: Residential care in the same city. Confirm supported needs and today’s written fees.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.