Liverpool · L23 1UB
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Jump to the free analysis ↓Thornton Hall & Lodge is listed as a nursing home. The published inspection rating is Good (Mar 2025). The overall family feedback rating is low. The available themes do not explain all the reasons behind it. This topic appears in family feedback. Ask the home to explain its approach and compare it with the inspection findings.
Confirm individual care needs, today’s fees and availability with the home. Positive findings do not guarantee a personal fit.
Provider network: 3 homes; 100% rated Good or better (3 Good).
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Five general checklists and four follow-up emails over two weeks to help you research Thornton Hall & Lodge. Keep this profile open as you use the checklists.
Five checklists · Four follow-up emails over two weeks
Reviewing this with family?
Send the same evidence page so everyone can review the current signals and questions.
The published overall inspection rating is Good. Review the dates and any findings below; a data review is not a new inspection.
Listed support includes dementia support, nursing care, palliative or end-of-life support. Confirm the support and environment needed for the individual person.
What type of care is provided
Specialist experience with
Can support people living with
Behavioural Support Signals
Trained to help with
Additional Condition Support
Additional support for
Available information about staffing arrangements. Family descriptions of staff appear in the family experiences section; they are not verified staffing levels.
Confirm your assessed quote, including care and extras, with the home.
Indicative weekly fees
From £1,376/week
From ≈ £5,983 per month (estimate)
Monthly estimate uses an average of 4.348 weeks per month.
You may pay less if council or NHS-funded care applies.
Operator tariffs checked on 22 September 2026. Care: from £1,376 per week. Weekly respite — care: from £1,426 per week. The quote depends on the room and assessed care needs; contact the home for a personalised quote.
Reference period is unavailable. This is not a current private fee quote or a measure of care quality. Self-funded fees and included services may differ.
Council-rate context (Sefton, nursing with dementia care): £972/wk
You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.
Your council contributes based on a financial assessment. You may still pay a contribution.
The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.
The council pays a set rate and your family pays the difference to cover a higher-cost home.
Funding options depend on individual eligibility and the arrangements the home accepts. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.
Check Funding Routes — £69Takes under 10 minutes · One-off payment · No subscription
Compare costs across all homes in Liverpool.
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Background context
Provider and registration context for Thornton Hall & Lodge, useful once you have already reviewed the main decision sections above.
Thornton Hall & Lodge is a care home with nursing in Liverpool, North West, operated by Indigo Care Services (2) Limited since 2018. The home has 96 beds and is an inspection rating of Good. The home specialises in dementia care, including support for Alzheimer's, vascular dementia, Lewy body dementia.
Contact & location
Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.
16-18 Tanhouse Road, Liverpool, L23 1UB
Open mapDistances and local context help you plan visits. They do not establish how suitable the setting is for an individual resident. Deprivation deciles describe the area: 1 is most deprived and 10 least deprived; they do not assess the home or its care.
Nearest green space
352m away
Daily Life
Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.
5 dining services listed
Key nutrition points first
Social life, outings, and engagement programmes based on available information.
8 activities listed
Individual and group options available4 feature groups available
Essential features shown first
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Next Steps
Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.
Take this care home visit checklist with you when you call or visit.
Ask about weekend and night staffing levels
Ask whether these numbers include agency staff.
Who provides overnight clinical cover if needs escalate?
Test the buzzer/entry system for response times
Request details on fall prevention and monitoring
What actions followed the inspection report, and can you show examples?
How are families updated when needs change?
How often is the care plan reviewed, and who is involved?
May we speak with a current resident family member?
The published overall inspection rating is Good. The inspection rating was published on 26 March 2025.
The published overall inspection rating is Good. The inspection rating was published on 26 March 2025. The overall family feedback rating is low. The available themes do not explain all the reasons behind it. The combined public feedback rating is 3.7 out of 5. No current enforcement actions are recorded. The safest next step is to compare these signals with your visit questions and care needs.
Indicative weekly fees at Thornton Hall & Lodge: From £1,376/week. Confirm your assessed quote, including care and extras, with the home.
Thornton Hall & Lodge accepts self-funding, local authority funded, and NHS Continuing Healthcare residents. For NHS Continuing Healthcare eligibility, refer to NHS guidelines.
Thornton Hall & Lodge is registered as a nursing home. This means the home provides nursing care alongside personal care support. Round-the-clock nurse cover is not listed. Ask how overnight clinical needs are supported.
Thornton Hall & Lodge specialises in dementia care. This includes Alzheimer's disease support. The home is registered for this specialism.
We do not treat the phrase 'dementia care' on its own as proof of quality. On RightCareHome, dementia-specialist homes are checked more carefully for dementia-specific fit signals such as whether dementia care is registered, whether secure or wandering support is clearly published, whether nursing cover is available when needs are more complex, and whether inspection or family feedback supports that positioning.
Thornton Hall & Lodge has 96 registered beds. The home provides nursing care.
The overall family feedback rating is low. The available themes do not explain all the reasons behind it. The combined public feedback rating is 3.7 out of 5.
Thornton Hall & Lodge's public feedback assessment is useful, but it should not be the only reason to choose the home. Treat it as one evidence layer, then compare it with the inspection rating, safety and well-led domains, weekly fees, funding fit, and provider-record questions. Reviews are strongest when they confirm the same strengths or concerns that appear in inspection evidence and your visit questions.
The published inspection Safety rating for Thornton Hall & Lodge is "Good". No enforcement actions are currently recorded.
Thornton Hall & Lodge is operated by INDIGO CARE SERVICES (2) LIMITED (Company registration number: 10905057). Ownership type: independent.
There are no current enforcement actions recorded against Thornton Hall & Lodge in the inspection history.
Thornton Hall & Lodge's provider public-record check is: Records reviewed. No material provider-record points to clarify were found in the public records reviewed. The company accounts record is dated 31 March 2025. This is not a credit rating, solvency assessment or prediction about the home.
Ask Thornton Hall & Lodge how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.
Before choosing Thornton Hall & Lodge, compare published inspection overall, Safe, and Well-Led ratings with their inspection history, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in Liverpool to find the best fit for your relative’s care needs, budget and visiting arrangements.
The inspection history for Thornton Hall & Lodge looks stable rather than clearly improving or declining. The inspection rating was published on 26 March 2025.
Thornton Hall & Lodge currently has a food hygiene hygiene rating of 5 out of 5. The food hygiene record is dated 31 October 2024.
When visiting Thornton Hall & Lodge, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, ask how families are updated when needs change, and ask who provides overnight clinical cover if nursing needs escalate. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.
Our visit checklist for Thornton Hall & Lodge starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.
Care Home Check
Care Home Check brings the findings on Thornton Hall & Lodge into a single decision summary, explains how they relate to your choice and gives you a practical plan for your visit.
Use the report to discuss the evidence with your family and prepare for a more focused conversation with the home.
What do provider records show?
Understand the provider behind the home and the questions its public records raise.
What do review patterns actually suggest?
Understand the themes in family feedback and how they fit with inspection findings.
What should you ask on your visit?
Get the questions and the reason each one matters here.
A home-specific decision summary and practical questions for your visit
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The Care Home Matching Report starts with a short assessment of care needs, location, budget and family priorities. We then identify up to five potentially suitable homes and explain the evidence behind each suggestion.
If Thornton Hall & Lodge is already your leading option, Care Home Check is the relevant next step. Use Matching when you still need help finding which homes may fit.
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Confirm your assessed quote, including care and extras, with the home.
Indicative weekly fees
From £1,376/week
From ≈ £5,983 per month (estimate)
Monthly estimate uses an average of 4.348 weeks per month.
You may pay less if council or NHS-funded care applies.
Operator tariffs checked on 22 September 2026. Care: from £1,376 per week. Weekly respite — care: from £1,426 per week. The quote depends on the room and assessed care needs; contact the home for a personalised quote.
Reference period is unavailable. This is not a current private fee quote or a measure of care quality. Self-funded fees and included services may differ.
Council-rate context (Sefton, nursing with dementia care): £972/wk
You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.
Your council contributes based on a financial assessment. You may still pay a contribution.
The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.
The council pays a set rate and your family pays the difference to cover a higher-cost home.
Funding options depend on individual eligibility and the arrangements the home accepts. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.
Check Funding Routes — £69Takes under 10 minutes · One-off payment · No subscription
Compare costs across all homes in Liverpool.
Read the recurring strengths and concerns below alongside inspection findings and individual care needs.
Family feedback rating (out of 5)
The overall family feedback rating is low. The available themes do not explain all the reasons behind it.
Some families have raised concerns about staffing
What matters to families:
Feedback raises these points. Ask the home how it handles them in day-to-day care:
These are patterns in family experiences, not an assessment of personal suitability. Confirm individual needs with the home.
Family feedback on care, surroundings and daily life
Showing 8 of 11 rated aspects
Positive experiences described in family feedback:
Use these feedback themes as prompts while you are on the floor and speaking with staff or families:
Staff perspective
Family reviews tell you how care feels from the outside. But the people delivering that care have their own story — about workload, management, and whether they feel supported to do their job well.
The Care Home Check report considers available staffing information alongside family experiences. Coverage varies, and any gaps remain questions to confirm with the home.
The rating and family experiences can highlight different aspects of a home. Read both in context:
We found no significant points to clarify in the provider records reviewed. Some information may still be unavailable.
Information unavailable
We have not yet obtained turnover or profit-and-loss figures for this provider review.
This is a gap in the information available for this check. It does not mean that the provider failed to file information or that the figures are adverse.
Ask: Can the provider share recent turnover and profit-or-loss information, or explain which current continuity information is available?
For context
The linked company is recorded as active.
This is a company-register fact, not a guarantee of future performance or continuity.
We matched this home to INDIGO CARE SERVICES (2) LIMITED · Company no. 10905057. Accounts dated: Mar 2025.
Linked provider
INDIGO CARE SERVICES (2) LIMITED
Company record
10905057
Match
Confirmed
Information gap · provider-level information · record date not available
Current provider information can help a family ask about continuity arrangements without turning missing data into a negative conclusion.
Official record · provider-level information · record date not available
We use public records to highlight useful questions. This is not a credit rating, solvency assessment, care-quality rating or prediction about this home.
Put these records in context — Care Home CheckOther care homes in Liverpool, with published details to help you research alternatives. These are local options, not a personal matching assessment.
Start with the full Liverpool care homes guide to compare inspection ratings, review signals, weekly fees, and provider-record questions across the local market.
These homes are here to give you context, not to replace a full comparison.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.
Comparison angle: Residential care in the same city. Confirm supported needs and today’s written fees.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.
Comparison angle: Nursing care in the same city. Confirm the clinical support your relative needs.
Comparison angle: Residential care in the same city. Confirm supported needs and today’s written fees.