Independent review of public evidence by RightCareHome

United Response - The Swallows 183 -189 Hanworth Road

RightCareHome analysis

What to check before deciding

CQC rating: Good · Rating published Jan 2023

CQC record

Registered manager not confirmed

Provider public records

Provider records incomplete

Positive findings: Good CQC rating and Positive themes outweigh watchouts.

What the report adds

See how the provider-level record relates to this home and what needs written confirmation.

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CQC: Good
Care type: Residential Care Home
Capacity: 6 beds

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RightCareHome analysisDecision snapshot

What the evidence shows

A structured view of what supports a shortlist place, what needs scrutiny, and what to verify directly for this residential care home.

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Decision summary

A plain-English view of what supports this option, what needs checking and what cannot be confirmed from public records.

Provider-record questions

Dated provider records, limitations and questions shown alongside staffing, inspection and review evidence.

Visit plan

Personalised visit questions with explanations based on this home’s evidence.

Based on official and public evidence across 9 sections. Live fees, vacancies and anything only observable on a visit still need direct confirmation.

Evidence in favour

Good CQC rating
Positive themes outweigh watchouts

Show 1 more

Dementia support

Good CQC rating
Positive themes outweigh watchouts
Dementia support

Evidence to question

Registered manager not confirmed
Provider records incomplete

Show 1 more

Clarify wandering support

Registered manager not confirmed
Provider records incomplete
Clarify wandering support

Questions to verify directly

Whether the latest public records still match day-to-day care
How the home feels in the evening and at weekends

Show 1 more

How consistent staffing feels in person from shift to shift

Whether the latest public records still match day-to-day care
How the home feels in the evening and at weekends
How consistent staffing feels in person from shift to shift

Key facts in one place

Built from public and published information. Live fees, funding acceptance and vacancies can change, so confirm those directly with the home.

CQC now

Rated Good · CQC review Jul 2023

Official CQC record

Fees now

See Costs & Funding section below

See care-type fees and funding options below

Funding accepted

Confirm which funding routes this home will accept before you rely on a shortlist place.

Funding route not published · confirm directly

Visits & travel

GP 1 km · Hospital 2.3 km

Public location data

Availability

Ask the home for live availability

Contact the home about rooms and waiting lists

Provider records

Records reviewed

Linked company record · 01133776

Recommended next step

Questions to clarify before a visit

Review the areas flagged below and compare at least one alternative before deciding whether to arrange a visit.

Read the detailed evidence See residential care homes in Hampton

More facility details

Registered provider: United Response
Provider group: BRAND United Response
Local authority: Richmond upon Thames

Provider network: 19 homes; 95% rated Good or better (18 Good, 1 Requires Improvement).

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Send the same evidence page so everyone can review the current signals and questions.

Safety & Quality

What do the latest CQC results for United Response - The Swallows 183 -189 Hanworth Road show?

Use CQC ratings, enforcement context, and provider-record questions to spot what is reassuring and what needs checking.

United Response - The Swallows 183 -189 Hanworth Road CQC Rating & Inspection History

Source: Official CQC record · CQC review · Jul 2023

Inspection ratings, dated reports, and how this home compares with its previous assessments.

→ Stable trend

Inspection Ratings by Category

Safe— Are people protected from harm?

Good

Effective— Does care achieve good outcomes?

Good

Caring— Are staff kind and respectful?

Good

Responsive— Does care meet individual needs?

Good

Well-Led— Is the home well managed?

Good

CQC record date

CQC review · Jul 2023

Routine inspection: Jan 2023

A data review is not a new inspection.

View official inspection report How to read inspection ratings

Registered Manager

Registered manager not confirmed in our current record

How much confidence should you place in this inspection picture?

This page shows the headline inspection signals. Care Home Check tells you how much weight they deserve, whether the evidence may be dated, and which questions should shape your visit.

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What public records show about this provider

RightCareHome analysisProvider records

Source: Public provider records

We matched this home to UNITED RESPONSE · Company no. 01133776. Latest account source date: Mar 2025.

Provider public-record check

Records reviewed

Useful before a visit

No material provider-record points to clarify were found in the public records reviewed.

Method: Provider Public-Record Check v2.2

Linked provider

UNITED RESPONSE

Company record

01133776

Match

Confirmed

What we know

We have not yet obtained turnover or profit-and-loss figures for this provider review.

What public records do not tell us

This is a RightCareHome retrieval gap. It does not mean that the provider failed to file information or that the figures are adverse.

Ask the provider

Can the provider share recent turnover and profit-or-loss information, or explain which current continuity information is available?

Information limited

Useful before a visit

Profitability record not yet obtained

We have not yet obtained turnover or profit-and-loss figures for this provider review.

This is a RightCareHome retrieval gap. It does not mean that the provider failed to file information or that the figures are adverse.

Ask: Can the provider share recent turnover and profit-or-loss information, or explain which current continuity information is available?

Information gap · RightCareHome retrieval · provider-level record · source date date not recorded

See evidence and context

Current provider information can help a family ask about continuity arrangements without turning missing data into a negative conclusion.

For context

Background context

Company shown as active

The linked company is recorded as active.

This is a company-register fact, not a guarantee of future performance or continuity.

Official record · Companies House · provider-level record · source date date not recorded

Show records checked

Company shown as active
Latest accounts dated 2025-03-31
2 security arrangements recorded as outstanding

We use public records to highlight useful questions. This is not a credit rating, solvency assessment, care-quality rating or prediction about this home.

Put these records in context — Care Home Check

Provider Records

Loading provider public-record checks for this home.

Are you the provider for United Response - The Swallows 183 -189 Hanworth Road?

Suggest factual updates, photos or supporting information for RightCareHome review. Public-record checks and CQC information remain independent.

Reviewed before publicationProvider updates do not directly edit this page

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Care & Medical

Can this home safely meet your care needs?

Check supported conditions, specialist capability, and clinical coverage before taking this home further.

Care Capabilities

Service Types

What type of care is provided

Residential Home

Specialisms

Specialist experience with

Dementia

Physical Disability

Sight or hearing impairment

Learning Disability

Adults 65+

Understanding dementia care: what to look for→

Care Fit at a Glance

RightCareHome analysisCare fit

How well this home matches common care needs — based on registration data and services offered.

Likely a good fit if you need

Dementia support

Important questions before deciding

1How do you support residents who wander or become distressed?
2Which funding routes do families most often use here?
3How do you tailor care plans in the first 2 weeks after move-in?

Costs & Funding

United Response - The Swallows 183 -189 Hanworth Road: Weekly Fees & Funding Options

See weekly and monthly estimates first, then check which funding routes are realistic.

Costs & Funding

Source: Published fees and funding details

Care fees, funding options and local pricing context.

Discuss fees with the home

Ask for a written quote covering the care required, what is included and any extras. Use the funding guidance to prepare for your conversation with the home.

RightCareHome only publishes conclusions the evidence supportsHow much confidence the signals deserve, what they may mean together, and what to ask next

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Costs & Funding

Source: Published fees and funding details

Care fees, funding options and local pricing context.

Discuss fees with the home

Ask for a written quote covering the care required, what is included and any extras. Use the funding guidance to prepare for your conversation with the home.

RightCareHome only publishes conclusions the evidence supportsHow much confidence the signals deserve, what they may mean together, and what to ask next

Check fees and funding risks · £49 Browse homes in Hampton

Family Reviews

United Response - The Swallows 183 -189 Hanworth Road Care Home Reviews — What Families Say

Focus on repeated patterns that indicate strengths and the questions worth asking on your visit.

RightCareHome public feedback assessment for United Response - The Swallows 183 -189 Hanworth Road

We analyse publicly available family feedback to identify recurring strengths, potential concerns, and questions worth checking during a visit.

Early signals can help shape your visit questions, but should be confirmed directly with the home.

4.2

RightCareHome public feedback assessment

Limited feedback coverage

Combined public feedback rating

What Families Say About United Response - The Swallows 183 -189 Hanworth Road

Public feedback is still limited for this home. We show early patterns below to support your visit planning.

Families value most

Most frequent family priorities:

Activities (Medium impact · 2 mentions)
Cleanliness (Lower impact · 1 mention)
Facilities (Lower impact · 1 mention)
Staff (Lower impact · 1 mention)

Show more points

Facilities (Lower impact · 1 mention)
Staff (Lower impact · 1 mention)

Questions to ask on your visit

How are families updated when care needs change?
How do you support residents during evenings and weekends?

Watchouts to confirm

These patterns do not prove a problem on their own. They show where to probe in person before you rely on this review picture:

Public feedback volume is limited, so not all potential risks may be visible yet.
Confirm staffing consistency during evenings, nights, and weekends.
Ask how incidents and care changes are communicated to families.

Show more points

Ask how incidents and care changes are communicated to families.

Explore the detailed review evidenceAspect ratings, trends, repeated phrases, family quotes and staff context.

Who this home may suit

Families seeking stable day-to-day support and clear communication routines.
Residents who benefit from a structured care environment.

Most-mentioned positives

Common positive phrases seen across family feedback:

activities and social life · 2 mentions

cleanliness and hygiene · 1 mention

facilities and environment · 1 mention

staff · 1 mention

Repeated phrases worth checking in person

Use these recurring phrases as prompts while you are on the floor and speaking with staff or families:

No recurring risk phrases detected yet. Use the checks above to validate practical risk areas.

Staff perspective

Family reviews tell you how care feels from the outside. But the people delivering that care have their own story — about workload, management, and whether they feel supported to do their job well.

The Care Home Check report checks employee feedback from recruitment platforms to check whether staff satisfaction aligns with what families experience.

Analysis based on family reviews gathered from across the web to support your visit planning.

How RightCareHome analyses public feedback

We keep the numerical rating and the semantic assessment separate, then apply the following checks:

Duplicate handling. We remove matching review records when reviewer attribution, rating and review text indicate the same feedback. Similar but non-matching comments are kept.
Rating normalisation. Scores recorded on different scales are converted to a common five-point scale. Where more than one numerical score is available, each is weighted by the amount of feedback behind it.
Recurring patterns. Review text is analysed for repeated strengths, concerns, contradictions and practical questions. Isolated comments are treated more cautiously than recurring themes.
Confidence thresholds. Coverage depends on unique usable feedback, evidence breadth and consistency. When the threshold is not met, we mark the result Limited feedback coverage rather than infer a stronger conclusion.
Rating and semantic assessment. The combined rating summarises numerical scores. The semantic assessment explains what families repeatedly describe. Strong recurring concerns can therefore change the assessment even when the rating is high.
Evidence scope. Public feedback is one evidence layer, not a live measure of staffing, safety or daily care. RightCareHome therefore reads it alongside current inspection evidence and the questions to test on a visit.

Family Reviews

Loading review patterns and visit prompts.

Care Home Check

Go deeper on the signals that matter

This page gives you the evidence summary. Care Home Check adds deeper interpretation: how much weight to place on each signal, whether the pattern should change your shortlist decision, and what to ask before you rely on it.

Questions this page cannot settle on its own

How the home feels in the evening and at weekends
How quickly call bells are answered in practice
Whether staffing continuity feels stable on the floor

The free profile has already surfaced 2 potential issues. The check tests how those signals fit together and what they mean for your shortlist.

What you receive

What do provider records show?
See record facts, limitations and questions without a single pass/fail label.
What do review patterns actually suggest?
See which patterns deserve weight, which do not, and how much confidence to place in them.
What should you ask on your visit?
Get the questions and the reason each one matters here.

How much confidence the signals deserve, what they may mean together, and what to ask next

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About this care homeProvider description, registration background and accreditations.

Background context

Home profile

Provider and registration context for United Response - The Swallows 183 -189 Hanworth Road, useful once you have already reviewed the main decision sections above.

United Response - The Swallows 183 -189 Hanworth Road is a residential care home in Hampton, London, operated by United Response since 2018. The home has 6 beds and is rated Good by the national care regulator. The home specialises in dementia care.

Location & Practical

Will regular visits and day-to-day logistics be practical?

Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.

Practical Information

Visitor Accessibility

Wheelchair accessible parking
Wheelchair accessible entrance

Contact & Directions

+44 20 3727 0601 Visit website Get directions

Explore the local areaMap, nearby health services, transport and neighbourhood context.

Location & Neighbourhood

RightCareHome analysisNeighbourhood

183 -189 Hanworth Road, Hampton, TW12 3ED

View on Google Maps

Nearby Amenities

Nearest Hospital

2.3 km

Nearest GP

1.0 km

Nearest Pharmacy

300m

Bus Stops (500m)

10 stops

Nearest Train Station

1.4 km

Neighbourhood

Overall Neighbourhood Score

91/100

Nearest green space

492m away

Transport access

8/10

Local amenities

10/10

Daily Life

Will daily life feel comfortable and meaningful?

Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.

Explore daily life at this homeActivities, food and facilities available at this home.

Dining & Nutrition

Food standards and dining arrangements based on hygiene records and published information.

Evidence scope for this section

The current public evidence does not support a reliable dining and nutrition profile for this home. Confirm the arrangements that matter directly and use the published food hygiene evidence where available.

RightCareHome only publishes conclusions the evidence supportsHow much confidence the signals deserve, what they may mean together, and what to ask next

Check day-to-day evidence · £49

Facilities & Features

Evidence scope for this section

A reliable facilities inventory is not present in the current public evidence. Confirm the facilities that matter directly with the home; Care Home Check adds the wider quality and risk context.

RightCareHome only publishes conclusions the evidence supportsHow much confidence the signals deserve, what they may mean together, and what to ask next

Next Steps

Is United Response - The Swallows 183 -189 Hanworth Road a good care home, and what should you do before deciding?

Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.

Questions to Ask When Visiting United Response - The Swallows 183 -189 Hanworth Road

Use this care home visit checklist at United Response - The Swallows 183 -189 Hanworth Road to turn the public signals on this page into practical in-person checks before you decide.

What to test on your visit to United Response - The Swallows 183 -189 Hanworth Road

1Who leads day to day on this floor, and how long have they been in post?
2How do you support residents who wander or become distressed in practice?

Short care home visit checklist

Start with these core checks even if you already plan to ask the personalised questions above.

Is the latest inspection report visible in reception?
Confirms transparency on current quality.
What are staffing levels on day and night shifts?
Shows whether support is consistent around the clock.
How are families updated when needs change?
Communication is usually a top concern for relatives.
Can we see an example care plan review timeline?
Helps confirm how quickly the team adapts care.
May we speak with a current resident family member?
Gives an independent perspective before deciding.

Personalised follow-up questions for United Response - The Swallows 183 -189 Hanworth RoadIncluded in the Care Home Check, with the reason each one matters here

Common Questions About United Response - The Swallows 183 -189 Hanworth Road

What does the CQC rating for United Response - The Swallows 183 -189 Hanworth Road show?

United Response - The Swallows 183 -189 Hanworth Road is rated Good by the Care Quality Commission (CQC), England's independent regulator of health and social care. The CQC review was on 6 July 2023. Source: CQC inspection report.

CQC: location inspection report (opens in a new tab)

Is United Response - The Swallows 183 -189 Hanworth Road a good care home?

Whether United Response - The Swallows 183 -189 Hanworth Road looks like a good care home depends on its latest CQC results, review patterns, and any provider-record or enforcement questions. It is currently rated Good by the CQC. The CQC review was on 6 July 2023. RightCareHome's public feedback assessment is limited feedback coverage, with a combined rating of 4.2 out of 5. No current enforcement actions are recorded. Provider public-record check: Records reviewed. The safest next step is to compare these signals with your visit questions and care needs.

Are United Response - The Swallows 183 -189 Hanworth Road's care home fees published?

Ask United Response - The Swallows 183 -189 Hanworth Road for a written weekly quote covering the care required, what is included and any extras. Compare the quote with local care home fees in Hampton.

Is United Response - The Swallows 183 -189 Hanworth Road a nursing home or a residential care home?

United Response - The Swallows 183 -189 Hanworth Road is registered as a residential care home. This means the home provides residential care without on-site nursing as its main service type. Source: CQC registration data.

CQC: location inspection report (opens in a new tab)

Does United Response - The Swallows 183 -189 Hanworth Road provide dementia care?

United Response - The Swallows 183 -189 Hanworth Road specialises in dementia care. The home is CQC-registered for this specialism.

CQC: location inspection report (opens in a new tab)

Show 13 more questions

How do we score dementia-specialist homes differently?

We do not treat the phrase 'dementia care' on its own as proof of quality. On RightCareHome, dementia-specialist homes are checked more carefully for dementia-specific fit signals such as whether dementia care is registered, whether secure or wandering support is clearly published, whether nursing cover is available when needs are more complex, and whether inspection or family feedback supports that positioning. If wandering support is not clear in the public data, that becomes a follow-up question rather than a positive signal.

How many beds does United Response - The Swallows 183 -189 Hanworth Road have?

United Response - The Swallows 183 -189 Hanworth Road has 6 registered beds. The home provides residential care without nursing. Source: CQC registration data.

CQC: location inspection report (opens in a new tab)

What do care home reviews say about United Response - The Swallows 183 -189 Hanworth Road?

RightCareHome's public feedback assessment for United Response - The Swallows 183 -189 Hanworth Road is limited feedback coverage. The combined public feedback rating is 4.2 out of 5.

Are United Response - The Swallows 183 -189 Hanworth Road's reviews enough to make a decision?

United Response - The Swallows 183 -189 Hanworth Road's public feedback assessment is useful, but it should not be the only reason to choose the home. Treat it as one evidence layer, then compare it with the CQC rating, safety and well-led domains, weekly fees, funding fit, and provider-record questions. Reviews are strongest when they confirm the same strengths or concerns that appear in inspection evidence and your visit questions.

Is United Response - The Swallows 183 -189 Hanworth Road safe?

United Response - The Swallows 183 -189 Hanworth Road is rated "Good" for Safety by the Care Quality Commission (CQC). No enforcement actions are currently recorded. Source: CQC inspection report.

CQC: location inspection report (opens in a new tab)

Who owns United Response - The Swallows 183 -189 Hanworth Road?

United Response - The Swallows 183 -189 Hanworth Road is operated by UNITED RESPONSE (Companies House number: 01133776).

Companies House: company filing history (opens in a new tab)

Has United Response - The Swallows 183 -189 Hanworth Road had enforcement actions?

There are no current enforcement actions recorded against United Response - The Swallows 183 -189 Hanworth Road by the CQC. Source: CQC registration data.

CQC: location inspection report (opens in a new tab)

What do public company records show about United Response - The Swallows 183 -189 Hanworth Road's provider?

United Response - The Swallows 183 -189 Hanworth Road's provider public-record check is: Records reviewed. No material provider-record points to clarify were found in the public records reviewed. The company accounts record is dated 31 March 2025. This is not a credit rating, solvency assessment or prediction about the home.

Companies House: company filing history (opens in a new tab)

What continuity questions should families ask United Response - The Swallows 183 -189 Hanworth Road?

Ask United Response - The Swallows 183 -189 Hanworth Road how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.

What should I compare before choosing United Response - The Swallows 183 -189 Hanworth Road?

Before choosing United Response - The Swallows 183 -189 Hanworth Road, compare latest CQC overall, Safe, and Well-Led ratings, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in Hampton to find the best fit for your relative’s care needs, budget and visiting arrangements.

Is United Response - The Swallows 183 -189 Hanworth Road's CQC rating improving or declining?

Recent inspection history for United Response - The Swallows 183 -189 Hanworth Road looks stable rather than clearly improving or declining. The CQC review was on 6 July 2023.

CQC: location inspection report (opens in a new tab)

What questions should I ask when visiting United Response - The Swallows 183 -189 Hanworth Road?

When visiting United Response - The Swallows 183 -189 Hanworth Road, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, and ask how families are updated when needs change. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.

What does our visit checklist include for United Response - The Swallows 183 -189 Hanworth Road?

Our visit checklist for United Response - The Swallows 183 -189 Hanworth Road starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.

Compare Nearby Care Homes in Hampton

These homes help you compare care capability, not just proximity.

Start with the full Hampton care homes guide to compare CQC ratings, review signals, weekly fees, and provider-record questions across the local market.

These homes are here to give you context, not to replace a full comparison.

How United Response - The Swallows 183 -189 Hanworth Road sits against nearby options

Inspection rating

Good

Nearby avg: Good

At or above nearby average

Benchmarks are based on nearby homes shown in this section.

Hampton Care Home, Hampton

1 point worth clarifying

Good

Care Home

4.7