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Independent review of public evidence by RightCareHome

Laurel Dene

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Photos show the setting, not staffing, safety or care quality.

RightCareHome analysis

What to check before deciding

CQC rating: Good · Rating published Oct 2022

Aggregated public feedback

2 feedback records mention responsiveness to complaints

Aggregated public feedback

One public review mentions concerns about handling of residents' possessions

Positive findings: Good CQC rating and Dementia support.

What the report adds

See whether the feedback pattern persists in more recent evidence and what to ask on your visit.

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RightCareHome analysisDecision snapshot

What the evidence shows

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Decision summary

A plain-English view of what supports this option, what needs checking and what cannot be confirmed from public records.

Provider-record questions

Dated provider records, limitations and questions shown alongside staffing, inspection and review evidence.

Visit plan

Personalised visit questions with explanations based on this home’s evidence.

Based on official and public evidence across 9 sections. Live fees, vacancies and anything only observable on a visit still need direct confirmation.

Evidence in favour

  • Good CQC rating
  • Dementia support
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  • Provider records reviewed

Evidence to question

  • 2 feedback records mention responsiveness to complaints
  • Registered manager not confirmed
Show 1 more
  • One public review mentions concerns about handling of residents' possessions

Questions to verify directly

  • Whether the latest public records still match day-to-day care
  • How the home feels in the evening and at weekends
Show 1 more
  • How consistent staffing feels in person from shift to shift

Key facts in one place

Built from public and published information. Live fees, funding acceptance and vacancies can change, so confirm those directly with the home.

CQC now

Rated Good · CQC report published Oct 2022

Official CQC record

Fees now

From £9,310 / month (estimate)

Published weekly fee data · monthly figure estimated

Funding accepted

Currently shown as accepting self-funding, local authority-funded and NHS Continuing Healthcare residents.

Published acceptance information · confirm directly

Visits & travel

Check travel time for regular visits

Public location data

Availability

Ask the home for live availability

Contact the home about rooms and waiting lists

Provider records

Records reviewed

Linked company record · 02644862

Recommended next step

Questions to clarify before a visit

Review the areas flagged below and compare at least one alternative before deciding whether to arrange a visit.

Read the detailed evidenceSee nursing homes in Hampton
More facility details
Registered provider
Care UK Community Partnerships Ltd
Provider group
BRAND Care UK
Local authority
Richmond upon Thames

Provider network: 113 homes; 84% rated Good or better (13 Outstanding, 82 Good, 11 Requires Improvement).

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Safety & Quality

What do the latest CQC results for Laurel Dene show?

Use CQC ratings, enforcement context, and provider-record questions to spot what is reassuring and what needs checking.

Laurel Dene CQC Rating & Inspection History

Source: Official CQC record · CQC report published · Oct 2022

Inspection ratings, dated reports, and how this home compares with its previous assessments.

→ Stable trend

Inspection Ratings by Category

Safe
Good
Effective
Good
Caring
Good
Responsive
Good
Well-Led
Good
CQC record date
CQC report published · Oct 2022
View official inspection report How to read inspection ratings
Registered Manager
Registered manager not confirmed in our current record

How much confidence should you place in this inspection picture?

This page shows the headline inspection signals. Care Home Check tells you how much weight they deserve, whether the evidence may be dated, and which questions should shape your visit.

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Provider Records

Loading provider public-record checks for this home.

Are you the provider for Laurel Dene?

Suggest factual updates, photos or supporting information for RightCareHome review. Public-record checks and CQC information remain independent.

Reviewed before publicationProvider updates do not directly edit this page
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Care & Medical

Can this home safely meet your care needs?

Check supported conditions, specialist capability, and clinical coverage before taking this home further.

Care Capabilities

Service Types

What type of care is provided

Nursing Home

Specialisms

Specialist experience with

Dementia
Mental Health
Physical Disability
Learning Disability
Adults 65+

Conditions

Can support people living with

Alzheimer's
Vascular Dementia
Lewy Body Dementia
Frontotemporal Dementia
Stroke
Multiple Sclerosis
Palliative Care
Understanding dementia care: what to look for→Nursing vs residential care: what's the difference→Understanding palliative and end-of-life care→Care home funding: NHS, council, and self-funding explained→

Care Fit at a Glance

RightCareHome analysisCare fit

How well this home matches common care needs — based on registration data and services offered.

Likely a good fit if you need

  • Dementia support
  • Nursing care
  • Wheelchair access
  • Palliative or end-of-life support

Important questions before deciding

  1. 1How do you support residents who wander or become distressed?
  2. 2Who provides overnight clinical cover when needs escalate?
  3. 3How do you tailor care plans in the first 2 weeks after move-in?

Costs & Funding

Laurel Dene: Weekly Fees & Funding Options

See weekly and monthly estimates first, then check which funding routes are realistic.

Costs & Funding

Source: Published fees and funding details

Care fees, funding options and local pricing context.

Monthly cost (estimate)

≈ £9,310 per month

From £2,141 per week

Monthly estimate uses an average of 4.348 weeks per month.

You may pay less if council or NHS-funded care applies.

How this compares to the area benchmark

Band D·Above Average

Council benchmark for this area: £1,461/wk

This home is priced £680/wk above the published council benchmark.

How care at this home can be funded

Self-Funding

You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.

Local Authority

Your council contributes based on a financial assessment. You may still pay a contribution.

NHS Continuing Healthcare

The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.

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This home accepts council and NHS funding. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.

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How much do care homes cost in 2026? →

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Do I have to sell my parent's house? →

Family Reviews

Laurel Dene Care Home Reviews — What Families Say

Focus on repeated patterns that indicate strengths and the questions worth asking on your visit.

Family Reviews

Loading review patterns and visit prompts.

Care Home Check

Go deeper on the signals that matter

This page gives you the evidence summary. Care Home Check adds deeper interpretation: how much weight to place on each signal, whether the pattern should change your shortlist decision, and what to ask before you rely on it.

Questions this page cannot settle on its own

  • How the home feels in the evening and at weekends
  • How quickly call bells are answered in practice
  • Whether staffing continuity feels stable on the floor

The free profile has already surfaced 2 potential issues. The check tests how those signals fit together and what they mean for your shortlist.

What you receive

  • What do provider records show?

    See record facts, limitations and questions without a single pass/fail label.

  • What do review patterns actually suggest?

    See which patterns deserve weight, which do not, and how much confidence to place in them.

  • What should you ask on your visit?

    Get the questions and the reason each one matters here.

How much confidence the signals deserve, what they may mean together, and what to ask next

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About this care homeProvider description, registration background and accreditations.

Background context

Home profile

Provider and registration context for Laurel Dene, useful once you have already reviewed the main decision sections above.

Laurel Dene is a care home with nursing in Hampton, London, operated by Care UK Community Partnerships Ltd since 2011. The home has 99 beds and is rated Good by the national care regulator. The home specialises in dementia care, including support for Alzheimer's, vascular dementia, Lewy body dementia. Qualified nursing staff are on-site 24 hours.

Location & Practical

Will regular visits and day-to-day logistics be practical?

Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.

Practical Information

Visitor Accessibility

  • Wheelchair accessible parking
  • Wheelchair accessible entrance

Contact & Directions

+44 20 3504 6876Visit websiteGet directions
Explore the local areaMap, nearby health services, transport and neighbourhood context.

Location & Neighbourhood

RightCareHome analysisNeighbourhood

117 Hampton Road, Hampton Hill, Hampton, TW12 1JQ

View on Google Maps

Neighbourhood

Overall Neighbourhood Score
35/100

Nearest green space

95m away

Local amenities

5/10

Daily Life

Will daily life feel comfortable and meaningful?

Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.

Explore daily life at this homeActivities, food and facilities available at this home.

Dining & Nutrition

Nutrition details available

Key nutrition points first

5/5
Food Hygiene Rating(inspected March 2025)
Hygiene:5/5
Structural:0/5
Management:5/5

Facilities & Features

4 feature groups available

Essential features shown first

Accessibility Features

Wheelchair Access
Lift
Stairlift

Rooms

Ensuite
Single Rooms
Own Furniture

Lifestyle & Amenities

Garden
WiFi
TV Lounge
Library
Chapel
Hairdresser
Shop
Cafe
Bar
Cinema
Parking
Minibus
Pets Allowed
Show 1 more feature group

Medical & Therapy

Physiotherapy Room
Sensory Room

Next Steps

Is Laurel Dene a good care home, and what should you do before deciding?

Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.

Questions to Ask When Visiting Laurel Dene

Use this care home visit checklist at Laurel Dene to turn the public signals on this page into practical in-person checks before you decide.

What to test on your visit to Laurel Dene

  1. 1Have you noticed the same staff members during your visits over time?
  2. 2Who leads day to day on this floor, and how long have they been in post?
  3. 3How do you support residents who wander or become distressed in practice?
  4. 4How quickly do you receive updates or responses from the home?

Short care home visit checklist

Start with these core checks even if you already plan to ask the personalised questions above.

  • Is the latest inspection report visible in reception?

    Confirms transparency on current quality.

  • What are staffing levels on day and night shifts?

    Shows whether support is consistent around the clock.

  • How are families updated when needs change?

    Communication is usually a top concern for relatives.

  • Can we see an example care plan review timeline?

    Helps confirm how quickly the team adapts care.

  • May we speak with a current resident family member?

    Gives an independent perspective before deciding.

Personalised follow-up questions for Laurel DeneIncluded in the Care Home Check, with the reason each one matters here

Common Questions About Laurel Dene

What does the CQC rating for Laurel Dene show?

Laurel Dene is rated Good by the Care Quality Commission (CQC), England's independent regulator of health and social care. The CQC report was published on 6 October 2022. Source: CQC inspection report.

Is Laurel Dene a good care home?

Whether Laurel Dene looks like a good care home depends on its latest CQC results, review patterns, and any provider-record or enforcement questions. It is currently rated Good by the CQC. The CQC report was published on 6 October 2022. RightCareHome's public feedback assessment is concerns present, with a combined rating of 3.4 out of 5. No current enforcement actions are recorded. Provider public-record check: Records reviewed. The safest next step is to compare these signals with your visit questions and care needs.

How much does Laurel Dene cost per week?

Weekly fees at Laurel Dene start from £2,141. Costs may vary depending on the level of care required.

Does Laurel Dene accept NHS or local authority funding?

Laurel Dene accepts self-funding, local authority funded, and NHS Continuing Healthcare residents. For NHS Continuing Healthcare eligibility, refer to NHS guidelines.

Is Laurel Dene a nursing home or a residential care home?

Laurel Dene is registered as a nursing home. This means the home provides nursing care alongside personal care support. Source: CQC registration data.

Show 17 more questions
Does Laurel Dene provide dementia care?

Laurel Dene specialises in dementia care. This includes Alzheimer's disease support. The home is CQC-registered for this specialism.

How do we score dementia-specialist homes differently?

We do not treat the phrase 'dementia care' on its own as proof of quality. On RightCareHome, dementia-specialist homes are checked more carefully for dementia-specific fit signals such as whether dementia care is registered, whether secure or wandering support is clearly published, whether nursing cover is available when needs are more complex, and whether inspection or family feedback supports that positioning. If wandering support is not clear in the public data, that becomes a follow-up question rather than a positive signal.

How many beds does Laurel Dene have?

Laurel Dene has 99 registered beds. The home provides nursing care. Source: CQC registration data.

What do care home reviews say about Laurel Dene?

RightCareHome's public feedback assessment for Laurel Dene is concerns present. The combined public feedback rating is 3.4 out of 5.

Are Laurel Dene's reviews enough to make a decision?

Laurel Dene's public feedback assessment is useful, but it should not be the only reason to choose the home. Treat it as one evidence layer, then compare it with the CQC rating, safety and well-led domains, weekly fees, funding fit, and provider-record questions. Reviews are strongest when they confirm the same strengths or concerns that appear in inspection evidence and your visit questions.

Is Laurel Dene safe?

Laurel Dene is rated "Good" for Safety by the Care Quality Commission (CQC). No enforcement actions are currently recorded. Source: CQC inspection report.

Who owns Laurel Dene?

Laurel Dene is operated by CARE UK COMMUNITY PARTNERSHIPS LTD (Companies House number: 02644862).

Has Laurel Dene had enforcement actions?

There are no current enforcement actions recorded against Laurel Dene by the CQC. Source: CQC registration data.

What do public company records show about Laurel Dene's provider?

Laurel Dene's provider public-record check is: Records reviewed. No material provider-record points to clarify were found in the public records reviewed. The company accounts record is dated 31 December 2025. This is not a credit rating, solvency assessment or prediction about the home.

What continuity questions should families ask Laurel Dene?

Ask Laurel Dene how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.

What should I compare before choosing Laurel Dene?

Before choosing Laurel Dene, compare latest CQC overall, Safe, and Well-Led ratings, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in Hampton to find the best fit for your relative’s care needs, budget and visiting arrangements.

Is Laurel Dene's CQC rating improving or declining?

Recent inspection history for Laurel Dene looks stable rather than clearly improving or declining. The CQC report was published on 6 October 2022.

How do Laurel Dene's fees compare to the local average?

Based on current local pricing benchmarks, Laurel Dene's published weekly fees from £2,141 look above area average. Final weekly costs can still vary depending on the level of care required.

How do I know if I'm paying too much for Laurel Dene?

Start by comparing Laurel Dene's published weekly fees with the local care home benchmark. On this page, those fees look above area average. A higher price does not automatically mean overpaying, but you should expect clear reasons for the premium, such as stronger nursing cover, dementia support, facilities, or inspection evidence. The safest way to judge value is to compare price against care fit, inspection strength, and the unanswered questions you still have after reviewing the page.

What is Laurel Dene's food hygiene rating?

Laurel Dene currently has a Food Standards Agency hygiene rating of 5 out of 5. The food hygiene record is dated 4 March 2025. Source: local authority food hygiene records.

What questions should I ask when visiting Laurel Dene?

When visiting Laurel Dene, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, ask how families are updated when needs change, and ask who provides overnight clinical cover if nursing needs escalate. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.

What does our visit checklist include for Laurel Dene?

Our visit checklist for Laurel Dene starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.

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If Laurel Dene is already your leading option, Care Home Check is the relevant next step. Use Matching when you still need help finding which homes may fit.

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Sources and editorial process
Sources: Official inspections, hygiene records, aggregated public feedback, financial filings, public statisticsOur methodology

Independent analysis to support your shortlist and visit preparation. Our editorial standards