Eastbourne Gardens Care Home
Verified with regulatory, financial, and public review data · April 2026
More details
At a Glance
The key facts for shortlisting Eastbourne Gardens Care Home.
Quality
Rated Outstanding · no recent inspection on record
Costs
From £5,870 / month (estimate)
Availability
Vacancies currently available
Location
Check travel time for regular visits
Financial Stability
Medium financial risk — worth checking further
About Eastbourne Gardens Care Home
Eastbourne Gardens Care Home is a care home with nursing in Eastbourne, South East, operated by Willow Tower Opco 1 Limited since 2017. The home has 107 beds and is rated Outstanding by the national care regulator. The home specialises in dementia care, including support for Alzheimer's, vascular dementia, Lewy body dementia. Qualified nursing staff are on-site 24 hours.
Care & Medical
Can this home safely meet your care needs?
Check supported conditions, specialist capability, and clinical coverage before shortlisting.
Care Capabilities
Service Types
What type of care is provided
Officially Registered Services
Registered with the regulator for
Specialisms
Specialist experience with
Show 2 more capability sections
Conditions
Can support people living with
Additional Conditions & Support
Additional support for
Care Fit at a Glance
Only on RightCareHomeHow well this home matches common care needs — based on registration data and services offered.
Likely a good fit if you need
- Dementia support
- Nursing care
- Wheelchair access
- Palliative or end-of-life support
Important questions before deciding
- How do you support residents who wander or become distressed?
- Who provides overnight clinical cover when needs escalate?
- How do you tailor care plans in the first 2 weeks after move-in?
Staffing
Only on RightCareHomeWhat public sources tell us about staffing levels and employee experience.
Staffing data not yet available (N/A) — pending enrichment
Nursing Procedures
Nursing procedure data not yet available (N/A) — pending enrichment
Medication Support
Medication data not yet available (N/A) — pending enrichment
Daily Life
Will daily life feel comfortable and meaningful?
Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.
Activities & Social Life
Only on RightCareHomeSocial life, outings, and engagement programmes based on available information.
5 activities listed
Individual and group options availableShow activity programme details
Dining & Nutrition
2 dining services listed
Key nutrition points first
Dining Services
Facilities & Features
4 feature groups available
Essential features shown first
Accessibility
Rooms
Lifestyle & Amenities
Show 1 more feature group
Medical & Therapy
Safety & Quality
How safe and well-led is this home right now?
Use CQC ratings, enforcement context, and stability signals to spot confidence or risk.
Quality Snapshot
Current inspection ratings and how they compare to previous assessments.
Inspection Ratings by Category
This rating is based on an inspection over two years ago. The Care Home Check report tracks whether conditions have changed since then.
Financial Health
Only on RightCareHomeBased on accounts filed Dec 2024
Financial Stability
Corporate Details
Director Stability
2 resignations in the last 2 years
Secured Debt
Ownership
Red Flags (1)
- •
Costs & Funding
Can this option work for your budget now and long-term?
See weekly and monthly estimates first, then check which funding routes are realistic.
Costs & Funding
Estimated fees and funding options based on registration records and regional benchmarks.
Typical weekly care cost
From £1,350 per week
≈ £5,870 per month
Estimate based on 52 weeks / 12 months.
You may pay less if eligible for council or NHS-funded care.
How care at this home can be funded
You pay the full fee directly. Applies if savings and property exceed £23,250.
Your council contributes based on a financial assessment. You may still pay a contribution.
The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.
The council pays a set rate and your family pays the difference to cover a higher-cost home.
Not sure how you'd pay for care?
This home accepts council and NHS funding. Our Funding Guide checks whether you qualify — covering NHS-funded care, council support and Deferred Payment Agreements.
Check Funding Eligibility — £69Takes under 10 minutes · Included free with the Personalised Matching Report
What's Included
The cost of care starts from £1,350 per week. Prices will vary depending on the level of care required. All-inclusive: No. Accepts Local Authority + Topup funding.
Compare costs across all homes in Eastbourne.
Family Feedback
What do families consistently say?
Focus on repeated patterns that indicate strengths and the questions worth asking on your visit.
What Families Say
We read every public review families have left about this home — across Google, care directories, and independent platforms — to find the patterns a star rating cannot show.
Based on 37 verified family reviews.
What Families Say
Families consistently mention strong day-to-day support, with a few practical points worth checking on your visit.
Staff Feedback
Staff mentioned in 4 reviews — Families consistently praise the caring and attentive staff
How Families Rate This Home
Based on 1,356 detailed ratings across 11 aspects
Showing 8 of 11 rated aspects
Families value most
Most frequent family priorities:
- genuine kindness and compassion (Medium impact · 33 mentions)
- personalised attention and dignity (Medium impact · 27 mentions)
Show more points
- responsive and supportive management (Medium impact · 22 mentions)
- smooth transition and settling in (Medium impact · 18 mentions)
Questions to ask on your visit
- Ask about current staff turnover and use of agency staff.
- Request examples of how care routines are monitored for consistency.
Show more points
- Discuss how management handles feedback and complaints.
Signals to review before deciding
Potential risk signals to validate during your visit:
- staff turnover and agency staff use (2 mentions)Medium priority
- occasional inconsistent care routines (2 mentions)Medium priority
Show more points
- invoicing and cost transparency issues post-takeover (2 mentions)Medium priority
- variable food quality (4 mentions)Lower priority
What Families Are Saying
“the standards quickly declined, likely because of the takeover Avery Healthcare - which has led to unhappy staff, a constant rotation of agency staff, and rude and unhelpful management.”
— Family member
“There were constant issues with consistency of care - it was common for him to be forgotten entirely in the mornings - and mistakes were often made in his care and med”
— Family member
Rating Trends Over Time
This home has 10 years of review data. See which aspects are improving, which need attention, and how recent ratings compare.
See full trends — £49Who this home may suit
- Families seeking a warm, welcoming environment with strong staff-resident relationships.
- Those valuing personalised care and dignity for residents with complex needs, including dementia.
- People needing short-notice respite or convalescent care with supportive transition.
Decision gaps before shortlisting
Current level of permanent staff versus agency staff
Staff consistency affects quality of care and resident wellbeing.
Request up-to-date staffing ratios and turnover rates during your visit.
Clarity on invoicing and cost structure post-takeover
Unexpected costs can cause stress and financial strain.
Ask for a detailed written breakdown of fees and any recent changes.
How individual care plans are reviewed and updated
Personalised care relies on regular assessment and communication.
Request to see anonymised examples of care plan reviews.
Most-mentioned positives
Common positive phrases seen across family feedback:
Signals to check on visit
Repeated concern phrases and risk checks:
In families' own words
“the standards quickly declined, likely because of the takeover Avery Healthcare - which has led to unhappy staff, a constant rotation of agency staff, and rude and unhelpful management.”
“There were constant issues with consistency of care - it was common for him to be forgotten entirely in the mornings - and mistakes were often made in his care and med”
Staff perspective
Family reviews tell you how care feels from the outside. But the people delivering that care have their own story — about workload, management, and whether they feel supported to do their job well.
The Care Home Check report checks employee feedback from recruitment platforms to check whether staff satisfaction aligns with what families experience.
Ready to verify what family feedback may be pointing to?
Care Home Check combines review patterns with finance, staffing and inspection context, then turns them into better visit questions before you decide.
Independent checks before you decide
Location & Practical
Will regular visits and day-to-day logistics be practical?
Assess travel convenience, nearby services, and neighbourhood context for family peace of mind.
Practical Information
Accessibility
- Wheelchair accessible parking
- Wheelchair accessible seating
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Location & Neighbourhood
Only on RightCareHome6 Upper Kings Drive, Eastbourne, BN20 9AN
View on Google MapsNearby Amenities
Neighbourhood
Nearest green space
1.0km away
Transport access
5/10
Local amenities
4/10
Next Steps
What should you do before making a final decision?
Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.
Common Questions About Eastbourne Gardens Care Home
Visit Checklist
Use this short checklist during your visit to Eastbourne Gardens Care Home and compare answers across homes.
Is the latest inspection report visible in reception?
Confirms transparency on current quality.
What are staffing levels on day and night shifts?
Shows whether support is consistent around the clock.
How are families updated when needs change?
Communication is usually a top concern for relatives.
Can we see an example care plan review timeline?
Helps confirm how quickly the team adapts care.
May we speak with a current resident family member?
Gives an independent perspective before deciding.
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Care Home Check
What this page cannot tell you
You have seen the public picture. The Care Home Check report checks the things families usually only discover after moving in — finances, staffing reality, and what to ask on your visit.
Public warning signs are already visible
We can already see early warning signals in public data. The full report checks whether they are isolated issues or part of a wider pattern.
Public signals already visible on this page
Is this home financially sound?
We check the company accounts, ownership changes, and director history — the things that show whether a home is stable for years to come.
Know before you commit, not after.
What do staff actually experience?
Employee reviews from recruitment platforms reveal whether staff feel supported and well-managed — which directly shapes the care your relative receives.
The inside view families rarely see.
What should you ask on your visit?
Based on everything we find — inspections, reviews, finances, staffing — we write questions specific to this home, so your visit leads to real answers.
Turn a guided tour into a proper conversation.
Independent checks before you decide