Is Mercy Care Centre a nursing home or a residential care home?

Mercy Care Centre is registered as a residential care home. This means the home provides residential care without on-site nursing as its main service type. Source: CQC registration data (https://www.cqc.org.uk/location/1-1141632173).

Does Mercy Care Centre provide dementia care?

Mercy Care Centre specialises in dementia care. The home is CQC-registered for this specialism (https://www.cqc.org.uk/location/1-1141632173).

How do we score dementia-specialist homes differently?

We do not treat the phrase 'dementia care' on its own as proof of quality. On RightCareHome, dementia-specialist homes are checked more carefully for dementia-specific fit signals such as whether dementia care is registered, whether secure or wandering support is clearly published, whether nursing cover is available when needs are more complex, and whether inspection or family feedback supports that positioning. If wandering support is not clear in the public data, that becomes a follow-up question rather than a positive signal.

How many beds does Mercy Care Centre have?

Mercy Care Centre has 50 registered beds. The home provides residential care without nursing. Source: CQC registration data (https://www.cqc.org.uk/location/1-1141632173).

What do care home reviews say about Mercy Care Centre?

Mercy Care Centre has a 4.7 out of 5 rating based on 42 independent reviews.

Is Mercy Care Centre safe?

Mercy Care Centre is rated "Good" for Safety by the Care Quality Commission (CQC). No enforcement actions are currently recorded. Source: CQC inspection report (https://www.cqc.org.uk/location/1-1141632173).

Has Mercy Care Centre had enforcement actions?

There are no current enforcement actions recorded against Mercy Care Centre by the CQC. Source: CQC registration data (https://www.cqc.org.uk/location/1-1141632173).

Is Mercy Care Centre at risk of closure?

No public source can guarantee whether Mercy Care Centre will close, but families can still check for warning signs in the available records. No current enforcement actions are recorded. Closure risk should be judged alongside inspection history, fee pressure, and what the manager can explain on your visit.

Is Mercy Care Centre's CQC rating improving or declining?

Recent inspection history for Mercy Care Centre looks stable rather than clearly improving or declining. The most recent inspection we reference was on 7 October 2023.

What is Mercy Care Centre's food hygiene rating?

Mercy Care Centre currently has a Food Standards Agency hygiene rating of 5 out of 5. The latest published hygiene date is 10 March 2026. Source: local authority food hygiene records.

What questions should I ask when visiting Mercy Care Centre?

When visiting Mercy Care Centre, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, and ask how families are updated when needs change. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.

What does our visit checklist include for Mercy Care Centre?

Our visit checklist for Mercy Care Centre starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, financial and practical signals.

Residential Care Home in Derby

Mercy Care Centre

Our read: verify before deciding

Mercy Care Centre is a residential care home in Derby. It also offers dementia care. This care home page brings together the latest CQC rating, published reviews, weekly fees, funding information, and public risk signals so families can judge whether Mercy Care Centre is worth shortlisting.

Rated: GoodResidential Care Home · 50 beds

4.7Public review patterns across multiple sources

Inspection picture may be datedPositive public review patternDementia support

How far is this home from you?

Page refreshed July 2026 · inspection, finance, and review sources update on different schedules

See what still needs checking — £49

Compare with similar homes in Derby

Photos of the home

1 / 1

Photos help with first impressions, but not staffing, safety, or day-to-day care quality.

by Institute of Our Lady of MercyPart of -

Registered Jan 2014

More facility details

Local AuthorityDerby

Still comparing options? Start with a free 3-home comparison first.

Independent analysis. This page is built from public records and review sources. No paid placement, no broker ranking.

What public data shows so far

Mercy Care Centre shows a mixed public picture. This page highlights the visible signals, but not the full explanation behind them.

What looks reassuring

Good CQC rating
Strong public review score
Dementia support

What needs checking

Serious fall with delayed emergency response and safeguarding investigation
Inspection is over two years old
Clarify wandering support

What this page cannot confirm

Whether the latest public records still match day-to-day care
How the home feels in the evening and at weekends
How consistent staffing feels in person from shift to shift

CQC now

Rated Good · last inspected over two years ago

Fees now

See Costs & Funding section below

Funding accepted

Confirm which funding routes this home will accept before you rely on a shortlist place.

Visits & travel

Check travel time for regular visits

Vacancies now

Ask the home for live availability

Financial check

No company-backed public risk score is shown for this provider type. Use CQC history, reviews, staffing signals, and visit checks more heavily.

Use this page to shortlist and prepare questions.

If you need more confidence before you visit or involve family, Care Home Check interprets how these signals fit together and which ones should carry the most weight.

See residential care homes in Derby

Safety & Quality

What do the latest CQC results for Mercy Care Centre show?

Use CQC ratings, enforcement context, and stability signals to spot confidence or risk.

Mercy Care Centre CQC Rating & Inspection History

Source: Official inspections · Last inspected over two years ago

Current inspection ratings, inspection timing, and how this home compares with its previous assessments.

→ Stable trend

Good for 2 years

Inspection Ratings by Category

Safe— Are people protected from harm?

Good

Effective— Does care achieve good outcomes?

Good

Caring— Are staff kind and respectful?

Good

Responsive— Does care meet individual needs?

Good

Well-Led— Is the home well managed?

Good

Rating is over two years old— conditions may have changed since this inspection.What does an outdated rating mean? →

Last Inspection

Last inspected over two years ago

View official inspection report

Registered Manager

No manager registered

How much confidence should you place in this inspection picture?

This page shows the headline inspection signals. Care Home Check tells you how much weight they deserve, whether the evidence may be dated, and which questions should shape your visit.

See what still needs checking — £49

Is Mercy Care Centre Financially Stable?

Only on RightCareHome

Source: Public financial records

Companies House risk check not applicable

Financial Watchlist

Charity / Trust Provider

This home is operated by a charity or trust provider, so a standard company-based public financial record is not always available for this service.

Company status: Charity / trust provider

No company accounts filing applies at provider level for this registration.

Company trading history is not applicable to this provider type.

Area pricing context unavailable

What Care Home Check adds

The free page gives you a watchlist signal. The full report explains what sits behind it and what to ask before you commit.

•Who really owns and operates the home
•Whether debt, charges, or filings suggest pressure
•Whether leadership changes or review patterns raise concern
•Plain-English verdict and questions to take on your visit

Unlock the full Care Home Check

Financial Health

Loading the deeper financial checks for this home.

Costs & Funding

Mercy Care Centre: Weekly Fees & Funding Options

See weekly and monthly estimates first, then check which funding routes are realistic.

Costs & Funding

Source: Registration records

Estimated fees and funding options based on registration records and regional benchmarks.

Headline signal shown, deeper context available in the report

This page may show headline cost details, but the report is where you verify the wider cost context, funding fit, and whether anything needs clarifying before you visit.

Surface data can still miss the wider patternHow much confidence the signals deserve, what they may mean together, and what to ask next

Verify this home with Care Home Check — £49 Browse homes in Derby

Costs & Funding

Source: Registration records

Estimated fees and funding options based on registration records and regional benchmarks.

Headline signal shown, deeper context available in the report

This page may show headline cost details, but the report is where you verify the wider cost context, funding fit, and whether anything needs clarifying before you visit.

Surface data can still miss the wider patternHow much confidence the signals deserve, what they may mean together, and what to ask next

Verify this home with Care Home Check — £49 Browse homes in Derby

Care & Medical

Can this home safely meet your care needs?

Check supported conditions, specialist capability, and clinical coverage before taking this home further.

Care Capabilities

Service Types

What type of care is provided

Residential Home

Supported Living

Specialisms

Specialist experience with

Dementia

Mental Health

Physical Disability

Sight or hearing impairment

Adults 65+

Understanding dementia care: what to look for→

Care Fit at a Glance

Only on RightCareHome

How well this home matches common care needs — based on registration data and services offered.

Likely a good fit if you need

Dementia support

Important questions before deciding

1How do you support residents who wander or become distressed?
2Which funding routes do families most often use here?
3How do you tailor care plans in the first 2 weeks after move-in?

Family Reviews

Mercy Care Centre Care Home Reviews — What Families Say

Focus on repeated patterns that indicate strengths and the questions worth asking on your visit.

Mercy Care Centre Reviews: What Families Say

We read every public review families have left about this home — across Google, care directories, and independent platforms — to find the patterns a star rating cannot show.

Based on 42 verified family reviews.

4.7

Based on 42 verified family reviews

POSITIVE

Coverage: Standard

What Families Say About Mercy Care Centre

Current feedback shows useful patterns. It is worth confirming key routines during your visit.

Staff Feedback

Positive

Staff mentioned in 4reviews — Families consistently praise the caring and attentive staff

How Families Rate This Home

Based on 132 detailed ratings across 11 aspects

Food & Drink

4.08

Food & Drink

4.08

Activities

4.08

Activities

4.08

Value for Money

4.25

Value for Money

4.25

Facilities

4.33

Facilities

4.33

Rooms

4.33

Rooms

4.33

Cleanliness

4.50

Cleanliness

4.50

Management

4.58

Management

4.58

Safety

4.58

Safety

4.58

Showing 8 of 11 rated aspects

Families value most

Most frequent family priorities:

Staff described as kind, compassionate and attentive to individual needs (High impact · 12 mentions)
Smooth, fast admissions during a crisis (e.g. dementia diagnosis, hospital discharge) (High impact · 3 mentions)
Management keeps families informed and calls doctors when concerns arise (Medium impact · 2 mentions)
Clean, well-maintained environment with pleasant grounds (Medium impact · 5 mentions)

Show more points

Management keeps families informed and calls doctors when concerns arise (Medium impact · 2 mentions)
Clean, well-maintained environment with pleasant grounds (Medium impact · 5 mentions)

What these reviews suggest you probe

Ask what the protocol is for a resident found on the floor after a fall, including who is called (111 vs 999) and expected response times.
Ask how staff record and verify personal care tasks like nail care so families can confirm they're being done.
Ask how staff communicate medical updates and concerns to families, and how quickly.

Show more points

Ask how staff communicate medical updates and concerns to families, and how quickly.

What these patterns may be pointing to

These patterns do not prove a problem on their own. They show where to probe in person before you rely on this review picture:

Serious fall with delayed emergency response and safeguarding investigation (1 mention)
High priority
Personal care task (toenail cutting) reportedly not done despite being told otherwise (1 mention)
Medium priority
Management does not appear to respond publicly to reviews (1 mention)
Lower priority

Show more points

Management does not appear to respond publicly to reviews (1 mention)
Lower priority

What Families Are Saying

“From admission to her death last month, we, as a family, have been treated with great sympathy, support, kindness and compassion.”

— Family member

“Paramedics reported she was left alone on the floor for at least 7 hours before they arrived.”

— Family member

Rating Trends Over Time

This home has 9 years of review data. See which aspects are improving, which need attention, and how recent ratings compare.

See full trends — £49

Who this home may suit

Families needing a fast placement following a sudden care crisis or hospital discharge
Residents whose families prioritise warm, personal relationships with care staff over facility extras
Families comfortable with a modest activities programme who prioritise dignity and daily comfort

Decision gaps before shortlisting

No detail on current staffing ratios or night cover following the reported fall incident
A serious unwitnessed fall with a long wait for help is a safety red flag that needs current reassurance, not just historical praise
Full analysis can cross-reference recent inspection reports and staffing trends to check if this was an isolated incident or a pattern.
Unclear how management responds to complaints or safeguarding concerns raised by families
The fall review describes a police investigation but no visible follow-up or management response is documented
Deeper review analysis can surface any follow-up mentions or resolution outcomes across the full 42-review set.
Limited recent reviews (most detailed accounts are from 2018-2022, only one from 2025)
Families need confidence that current standards match older glowing reviews
A trend view across all 42 reviews would clarify whether recent sentiment holds steady.

Most-mentioned positives

Common positive phrases seen across family feedback:

kind and caring staff · 10 mentions

spotless, hygienic accommodation · 5 mentions

varied activities and entertainment · 3 mentions

well maintained gardens · 2 mentions

quick admission in a crisis · 3 mentions

Show 1 more tags

quick admission in a crisis · 3 mentions

Repeated phrases worth checking in person

Use these recurring phrases as prompts while you are on the floor and speaking with staff or families:

serious fall with delayed emergency response and safeguarding investigation · 1 mention

personal care task (toenail cutting) reportedly not done despite being told otherwise · 1 mention

management does not appear to respond publicly to reviews · 1 mention

In families' own words

“From admission to her death last month, we, as a family, have been treated with great sympathy, support, kindness and compassion.”
Family review

“Paramedics reported she was left alone on the floor for at least 7 hours before they arrived.”
Family review

Staff perspective

Family reviews tell you how care feels from the outside. But the people delivering that care have their own story — about workload, management, and whether they feel supported to do their job well.

The Care Home Check report checks employee feedback from recruitment platforms to check whether staff satisfaction aligns with what families experience.

Ready to see how much weight these review patterns deserve?

Care Home Check combines family feedback with finance, staffing and inspection context, so you can judge whether these patterns should change your shortlist decision or just sharpen your visit questions.

How much confidence the signals deserve, what they may mean together, and what to ask next

See what still needs checking — £49 See how the full check clarifies this

Analysis based on family reviews gathered from across the web to support your visit planning.

Family Reviews

Loading review patterns and visit prompts.

Background context

Home profile

Provider and registration context for Mercy Care Centre, useful once you have already reviewed the main decision sections above.

Mercy Care Centre is a residential care home in Derby, East Midlands, operated by Institute of Our Lady of Mercy since 2014. The home has 50 beds and is rated Good by the national care regulator. The home specialises in dementia care.

Location & Practical

Will regular visits and day-to-day logistics be practical?

Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.

Practical Information

Accessibility

Wheelchair accessible parking
Wheelchair accessible entrance

Contact & Directions

+44 1332 553466 Get directions

Location & Neighbourhood

Only on RightCareHome

310 Highfields Park Drive, Derby, DE22 1JX

View on Google Maps

Nearby Amenities

Nearest Pharmacy

700m

Bus Stops (500m)

10 stops

Neighbourhood

Overall Neighbourhood Score

70/100

Nearest green space

0.7km away

Transport access

5/10

Local amenities

10/10

Daily Life

Will daily life feel comfortable and meaningful?

Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.

Dining & Nutrition

Nutrition details available

Key nutrition points first

5/5

Food Hygiene Rating(inspected March 2026)

Hygiene:5/5

Structural:0/5

Management:5/5

Facilities & Features

Headline signal shown, deeper context available in the report

Detailed facilities data for this home is still being verified. You can request a full facilities checklist in your shortlist report.

Surface data can still miss the wider patternHow much confidence the signals deserve, what they may mean together, and what to ask next

Verify this home with Care Home Check — £49

Next Steps

Is Mercy Care Centre a good care home, and what should you do before deciding?

Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.

Questions to Ask When Visiting Mercy Care Centre

Use this care home visit checklist at Mercy Care Centre to turn the public signals on this page into practical in-person checks before you decide.

What to test on your visit to Mercy Care Centre

1Ask what the protocol is for a resident found on the floor after a fall, including who is called (111 vs 999) and expected response times.
2What has changed since the last inspection, and what would look different if the home were inspected again now?
3How do you support residents who wander or become distressed in practice?
4Ask how staff record and verify personal care tasks like nail care so families can confirm they're being done.

Short care home visit checklist

Start with these core checks even if you already plan to ask the personalised questions above.

Is the latest inspection report visible in reception?
Confirms transparency on current quality.
What are staffing levels on day and night shifts?
Shows whether support is consistent around the clock.
How are families updated when needs change?
Communication is usually a top concern for relatives.
Can we see an example care plan review timeline?
Helps confirm how quickly the team adapts care.
May we speak with a current resident family member?
Gives an independent perspective before deciding.

+27 personalised follow-up questions for Mercy Care CentreIncluded in the Care Home Check, with the reason each one matters here

Care Home Check

Where the public picture stops

This page already helps you spot the visible signals. Care Home Check adds the missing layer: how much weight to place on them, whether they change your shortlist decision, and what you need to ask before you rely on them.

The visible warning signs are only the first layer

This page can flag the warning signs. The full check shows how serious they look together, whether they repeat across finances, reviews, and operations, and whether they should change how confident you feel about shortlisting this home.

What you can already use from this page

Current CQC status: Good
Public review pattern across available sources
Public financial risk signals from company records

What still affects decision confidence

Whether the inspection picture still reflects day-to-day reality
How the home feels in the evening and at weekends
How quickly call bells are answered in practice
Whether staffing continuity feels stable on the floor

Signals already visible on this page

Inspection

What Care Home Check makes clear

It does not repeat the headline signals on this page. It shows which ones matter most, how serious they look together, and whether they should change your shortlist decision.

Is this home financially sound?

We trace the operating company, accounts, and borrowing behind the home — the signals that can hint at pressure long before families feel it on the ground.

See whether the records point to low concern, watchlist pressure, or something more serious.

What do review patterns actually suggest?

We analyse family and staff feedback across platforms to surface repeated themes, contradictions, and concerns that a few snippets or star ratings will miss.

See which patterns deserve weight, which do not, and how much confidence to place in them.

What should you ask on your visit?

Based on everything we find — inspections, reviews, finances, staffing — we write questions specific to this home, so your visit leads to real answers.

Get the questions and the reason each one matters here.

How much confidence the signals deserve, what they may mean together, and what to ask next

See what still needs checking — £49

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