Prospect House Care Home

York · YO41 1JS

Care type: Residential Care Home
Weekly fees: Fees not published
Inspection rating: GoodRating published Mar 2023
Capacity: 13 beds

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RightCareHome analysisDecision snapshot

What to know before your visit

Prospect House Care Home is listed as a residential care home. The published inspection rating is Good (Mar 2023). The overall family feedback rating is low. The available themes do not explain all the reasons behind it.

Confirm individual care needs, today’s fees and availability with the home. Positive findings do not guarantee a personal fit.

What stands out

Good inspection rating

Checks for any home

Whether the latest public records still match day-to-day care
How the home feels in the evening and at weekends
How consistent staffing feels in person from shift to shift

More facility details

Registered provider: Debra Susan Boughen
Provider group: -
Local authority: North Yorkshire
Floors: 2

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Five general checklists and four follow-up emails over two weeks to help you research Prospect House Care Home. Keep this profile open as you use the checklists.

Five checklists · Four follow-up emails over two weeks

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Prospect House Care Home Inspection Rating & History

The published overall inspection rating is Good. Review the dates and any findings below; a data review is not a new inspection.

↑ Improving trend

Inspection Ratings by Category

Safe— Are people protected from harm?

Good

Effective— Does care achieve good outcomes?

Good

Caring— Are staff kind and respectful?

Good

Responsive— Does care meet individual needs?

Good

Well-Led— Is the home well managed?

Good

Inspection record date

Inspection report published · Mar 2023

Explore the Care Home Check after reading the profile

RightCareHome analysisCare fit

Published care capabilities

Published age groups: Adults aged 65+. Ask the home to assess the individual care needs.

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Care services and supported conditionsExplore the published services, specialisms and supported conditions. Confirm individual care needs with the home.

Care Capabilities

Service Types

What type of care is provided

Residential Home

Specialisms

Specialist experience with

Adults aged 65+

Medication Support

Medication Administration

Regular Medication Reviews

Prospect House Care Home: Weekly Fees & Funding Options

Fees are not published here. Ask the home for an assessed weekly quote, including care and extras.

Contact the home for a quote

Discuss fees with the home

Ask for a written quote covering the care required, what is included and any extras. Use the funding guidance to prepare for your conversation with the home.

RightCareHome only publishes conclusions the evidence supportsA home-specific decision summary and practical questions for your visit

Check fees and funding risks · £49 Browse homes in York

Prospect House Care Home: Weekly Fees & Funding Options

Fees are not published here. Ask the home for an assessed weekly quote, including care and extras.

Contact the home for a quote

Discuss fees with the home

Ask for a written quote covering the care required, what is included and any extras. Use the funding guidance to prepare for your conversation with the home.

RightCareHome only publishes conclusions the evidence supportsA home-specific decision summary and practical questions for your visit

Check fees and funding risks · £49 Browse homes in York

Family feedback for Prospect House Care Home

Read the recurring strengths and concerns below alongside inspection findings and individual care needs.

3.7

RightCareHome analysis of family feedback

Family feedback rating (out of 5)

The overall family feedback rating is low. The available themes do not explain all the reasons behind it.

Explore the detailed review evidenceAspect ratings, trends, feedback themes, family experiences and staff context.

Staff perspective

Family reviews tell you how care feels from the outside. But the people delivering that care have their own story — about workload, management, and whether they feel supported to do their job well.

The Care Home Check report considers available staffing information alongside family experiences. Coverage varies, and any gaps remain questions to confirm with the home.

Family experiences can help with visit planning. They do not verify current staffing levels or the care an individual will receive.

How RightCareHome analyses public feedback

The rating and family experiences can highlight different aspects of a home. Read both in context:

Recurring patterns. Review text is analysed for repeated strengths, concerns, contradictions and practical questions. Isolated comments are treated more cautiously than recurring themes.
Confidence thresholds. The strength of each conclusion depends on usable feedback, evidence breadth and consistency. We distinguish specific experiences from broader patterns.
Rating and semantic assessment. The combined rating summarises numerical scores. The semantic assessment explains what families repeatedly describe. Strong recurring concerns can therefore change the assessment even when the rating is high.
Evidence scope. Public feedback is one evidence layer, not a live measure of staffing, safety or daily care. RightCareHome therefore reads it alongside inspection findings and their dates and the questions to test on a visit.

Family Reviews

Loading review patterns and visit prompts.

About this care homeProvider description, registration background and accreditations.

Background context

Home profile

Provider and registration context for Prospect House Care Home, useful once you have already reviewed the main decision sections above.

Prospect House Care Home is a residential care home in York, Yorkshire and The Humber, operated by Debra Susan Boughen since 2010. The home has 13 beds and is an inspection rating of Good.

Contact & location

Will regular visits and day-to-day logistics be practical?

Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.

Practical Information

Visitor Accessibility

Wheelchair accessible parking
Wheelchair accessible entrance

Contact & Directions

01759373607 Get directions

Explore the local areaMap, nearby health services, transport and neighbourhood context.

Location & Neighbourhood

RightCareHome analysisNeighbourhood

Gate Helmsley, York, YO41 1JS

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Nearby Amenities

Nearest Hospital

3.7 km

Bus Stops (500m)

4 stops

Nearest Train Station

4.8 km

Daily Life

Will daily life feel comfortable and meaningful?

Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.

Dining & Nutrition

1 dining services listed

Key nutrition points first

Dining Services

Nutritional Assessment

5/5

Food Hygiene Rating(inspected September 2024)

Food handling:Very good

Premises condition:Very good

Food safety management:Very good

Explore daily life at this homeActivities and facilities available at this home.

Facilities & Features

Evidence scope for this section

A reliable facilities inventory is not present in the current public evidence. Confirm the facilities that matter directly with the home; Care Home Check adds the wider quality and risk context.

RightCareHome only publishes conclusions the evidence supportsA home-specific decision summary and practical questions for your visit

What public records show about this provider

RightCareHome analysisProvider records

A standard company check does not apply here

This provider type does not appear to use the standard company check shown for private operators. Discuss care quality, staffing and continuity directly with the provider.

What we know

A standard company-record check does not appear to apply to this provider type.

What public records do not tell us

This does not say anything negative about care quality or day-to-day continuity.

Ask the provider

Who is legally responsible for this service, and which current registration, staffing and continuity documents can you share?

No company-derived findings are shown because this provider type does not appear to use the standard company-record check.

Ask: What current care-quality, staffing and continuity information should we rely on instead?

Provider identity and record dates

A standard company-record check does not apply to this provider type. An account date is not available for this check.

Linked provider

Debra Susan Boughen

Company record

Not applicable

Match

Not applicable

We use public records to highlight useful questions. This is not a credit rating, solvency assessment, care-quality rating or prediction about this home.

Put these records in context — Care Home Check

Provider Records

Loading provider public-record checks for this home.

Are you the provider for Prospect House Care Home?

Suggest factual updates, photos or supporting information for RightCareHome review. Public-record checks and inspection information remain independent.

Reviewed before publicationProvider updates do not directly edit this page

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Next Steps

Is Prospect House Care Home a good care home, and what should you do before deciding?

Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.

Questions to Ask When Visiting Prospect House Care Home

Take this care home visit checklist with you when you call or visit.

What actions followed the inspection report, and can you show examples?
What are staffing levels on day and night shifts?
Ask whether these numbers include agency staff.
How are families updated when needs change?
How often is the care plan reviewed, and who is involved?
May we speak with a current resident family member?

Personalised follow-up questions in the Care Home Check

Common Questions About Prospect House Care Home

What does the inspection rating for Prospect House Care Home show?

The published overall inspection rating is Good. The inspection report was published on 8 March 2023.

Is Prospect House Care Home a good care home?

The published overall inspection rating is Good. The inspection report was published on 8 March 2023. The overall family feedback rating is low. The available themes do not explain all the reasons behind it. The combined public feedback rating is 3.7 out of 5. No current enforcement actions are recorded. The safest next step is to compare these signals with your visit questions and care needs.

Are Prospect House Care Home's care home fees published?

Ask Prospect House Care Home for a written weekly quote covering the care required, what is included and any extras. Compare the quote with local care home fees in York.

Is Prospect House Care Home a nursing home or a residential care home?

Prospect House Care Home is registered as a residential care home. Personal care is the listed service. Ask how visiting clinicians and overnight clinical needs are supported.

How many beds does Prospect House Care Home have?

Prospect House Care Home has 13 registered beds. Personal care is the listed service.

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What do care home reviews say about Prospect House Care Home?

The overall family feedback rating is low. The available themes do not explain all the reasons behind it. The combined public feedback rating is 3.7 out of 5.

Are Prospect House Care Home's reviews enough to make a decision?

Prospect House Care Home's public feedback assessment is useful, but it should not be the only reason to choose the home. Treat it as one evidence layer, then compare it with the inspection rating, safety and well-led domains, weekly fees, funding fit, and provider-record questions. Reviews are strongest when they confirm the same strengths or concerns that appear in inspection evidence and your visit questions.

Is Prospect House Care Home safe?

The published inspection Safety rating for Prospect House Care Home is "Good". No enforcement actions are currently recorded.

Has Prospect House Care Home had enforcement actions?

There are no current enforcement actions recorded against Prospect House Care Home in the inspection history.

What continuity questions should families ask Prospect House Care Home?

Ask Prospect House Care Home how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.

What should I compare before choosing Prospect House Care Home?

Before choosing Prospect House Care Home, compare published inspection overall, Safe, and Well-Led ratings with their inspection history, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in York to find the best fit for your relative’s care needs, budget and visiting arrangements.

Is Prospect House Care Home's inspection rating improving or declining?

The inspection history suggests Prospect House Care Home's inspection position is improving. The inspection report was published on 8 March 2023.

What is Prospect House Care Home's food hygiene rating?

Prospect House Care Home currently has a food hygiene hygiene rating of 5 out of 5. The food hygiene record is dated 18 September 2024.

What questions should I ask when visiting Prospect House Care Home?

When visiting Prospect House Care Home, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, and ask how families are updated when needs change. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.

What does our visit checklist include for Prospect House Care Home?

Our visit checklist for Prospect House Care Home starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.

Care Home Check

Turn the findings into a plan for your visit

Care Home Check brings the findings on Prospect House Care Home into a single decision summary, explains how they relate to your choice and gives you a practical plan for your visit.

Topics to take into your visit

How the home feels in the evening and at weekends
How quickly call bells are answered in practice
Whether staffing continuity feels stable on the floor

Use the report to discuss the evidence with your family and prepare for a more focused conversation with the home.

What you receive

What do provider records show?
Understand the provider behind the home and the questions its public records raise.
What do review patterns actually suggest?
Understand the themes in family feedback and how they fit with inspection findings.
What should you ask on your visit?
Get the questions and the reason each one matters here.

A home-specific decision summary and practical questions for your visit

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Browse all 57 care homes in York

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