Hillcrest Care Home

We do not treat the phrase 'dementia care' on its own as proof of quality. On RightCareHome, dementia-specialist homes are checked more carefully for dementia-specific fit signals such as whether dementia care is registered, whether secure or wandering support is clearly published, whether nursing cover is available when needs are more complex, and whether inspection or family feedback supports that positioning. If wandering support is not clear in the public data, that becomes a follow-up question rather than a positive signal.

Hillcrest Care Home has 34 registered beds. Personal care is the listed service.

Explore family feedback alongside the inspection findings and your visit questions. The combined public feedback rating is 5.0 out of 5.

Hillcrest Care Home's public feedback assessment is useful, but it should not be the only reason to choose the home. Treat it as one evidence layer, then compare it with the inspection rating, safety and well-led domains, weekly fees, funding fit, and provider-record questions. Reviews are strongest when they confirm the same strengths or concerns that appear in inspection evidence and your visit questions.

The published inspection Safety rating for Hillcrest Care Home is "Good". No enforcement actions are currently recorded.

Hillcrest Care Home is operated by SIRTIN LIMITED (Company registration number: 06858140). Ownership type: independent.

There are no current enforcement actions recorded against Hillcrest Care Home in the inspection history.

Hillcrest Care Home's provider public-record check is: Records reviewed. No material provider-record points to clarify were found in the public records reviewed. The company accounts record is dated 30 June 2024. This is not a credit rating, solvency assessment or prediction about the home.

Ask Hillcrest Care Home how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.

Before choosing Hillcrest Care Home, compare published inspection overall, Safe, and Well-Led ratings with their inspection history, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in Richmond to find the best fit for your relative’s care needs, budget and visiting arrangements.

The inspection history for Hillcrest Care Home looks stable rather than clearly improving or declining. The inspection report was published on 15 February 2022.

Hillcrest Care Home currently has a food hygiene hygiene rating of 5 out of 5. The food hygiene record is dated 20 February 2025.

When visiting Hillcrest Care Home, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, and ask how families are updated when needs change. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.

Our visit checklist for Hillcrest Care Home starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.