The Hawthorns

Lincoln · LN3 5UD

Care type
Residential Care Home
Weekly fees
Fees not published
Inspection rating
OutstandingRating published Apr 2020
Capacity
9 beds
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RightCareHome analysisDecision snapshot

What the evidence shows

The Hawthorns is listed as a residential care home. The published inspection rating is Outstanding (Apr 2020). The overall family feedback rating is low. The available themes do not explain all the reasons behind it.

Confirm individual care needs, today’s fees and availability with the home. Positive findings do not guarantee a personal fit.

What stands out

  • Outstanding inspection rating
  • Learning disability support
  • Public funding routes appear accepted

Points to explore

  • Family feedback: serious dissatisfaction

Checks for any home

  • Whether the latest public records still match day-to-day care
  • How the home feels in the evening and at weekends
  • How consistent staffing feels in person from shift to shift
More facility details
Registered provider
Home from Home Care Limited
Provider group
-
Local authority
Lincolnshire
Purpose built
No

Provider network: 11 homes; 100% rated Good or better (8 Outstanding, 3 Good).

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Five general checklists and four follow-up emails over two weeks to help you research The Hawthorns. Keep this profile open as you use the checklists.

Five checklists · Four follow-up emails over two weeks

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The Hawthorns Inspection Rating & History

The published overall inspection rating is Outstanding. Review the dates and any findings below; a data review is not a new inspection.

→ Stable trend

Inspection Ratings by Category

Safe
Good
Effective
Good
Caring
Good
Responsive
Outstanding
Well-Led
Outstanding
Inspection record date
Inspection record review · Jul 2023

Routine inspection: Sept 2019

A data review is not a new inspection.

Registered Manager
Craig Anthony Robinson
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RightCareHome analysisCare fit

Published care capabilities

Listed support includes learning disability support, wheelchair access. Confirm the support and environment needed for the individual person.

  • Learning disability support
  • Wheelchair access
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Care services and supported conditionsExplore the published services, specialisms and supported conditions. Confirm individual care needs with the home.

Care Capabilities

Service Types

What type of care is provided

Residential Home

Specialisms

Specialist experience with

Learning disability

Additional Condition Support

Additional support for

Autism Spectrum

Staffing

RightCareHome analysisStaffing evidence

Available information about staffing arrangements. Family descriptions of staff appear in the family experiences section; they are not verified staffing levels.

Registered Manager
Craig Anthony Robinson

Medication Support

Full Medication Management

The Hawthorns: Weekly Fees & Funding Options

Fees are not published here. Ask the home for an assessed weekly quote, including care and extras.

Contact the home for a quote

How care at this home can be funded

Self-Funding

You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.

Local Authority

Your council contributes based on a financial assessment. You may still pay a contribution.

NHS Continuing Healthcare

The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.

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Family Reviews

Loading review patterns and visit prompts.

About this care homeProvider description, registration background and accreditations.

Background context

Home profile

Provider and registration context for The Hawthorns, useful once you have already reviewed the main decision sections above.

The Hawthorns is a specialist residential care home in Bardney, Lincoln, providing care for adults with learning disabilities, autism and complex needs. It is part of the Home from Home Care group and is rated Outstanding by the inspection.

Contact & location

Will regular visits and day-to-day logistics be practical?

Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.

Practical Information

Visitor Accessibility

  • Wheelchair accessible parking
  • Wheelchair accessible entrance
Explore the local areaMap, nearby health services, transport and neighbourhood context.

Location & Neighbourhood

RightCareHome analysisNeighbourhood

53 Station Road, Bardney, Lincoln, LN3 5UD

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Nearby Amenities

Bus Stops (500m)
2 stops

Daily Life

Will daily life feel comfortable and meaningful?

Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.

Dining & Nutrition

3 dining services listed

Key nutrition points first

Dining Services

Professional Chef On-Site
Freshly Cooked Meals
Choice of Menu
5/5
Food Hygiene Rating(inspected September 2019)
Food handling:Good
Premises condition:Good
Food safety management:Good
Explore daily life at this homeActivities and facilities available at this home.

Activities & Social Life

RightCareHome analysisDaily-life evidence

Social life, outings, and engagement programmes based on available information.

2 activities listed

Arts & Crafts
Gardening

Facilities & Features

4 feature groups available

Essential features shown first

Accessibility Features

Wheelchair Access
Lift

Rooms

Single Rooms
Own Furniture

Safety & Security

Nurse Call System
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Lifestyle & Amenities

Garden
WiFi
Parking
Minibus

Provider Records

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Suggest factual updates, photos or supporting information for RightCareHome review. Public-record checks and inspection information remain independent.

Reviewed before publicationProvider updates do not directly edit this page
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Next Steps

Is The Hawthorns a good care home, and what should you do before deciding?

Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.

Questions to Ask When Visiting The Hawthorns

Take this care home visit checklist with you when you call or visit.

  1. Ask about recent improvements since 2017

  2. Request details on staff turnover and management changes

  3. Check how concerns are handled and resolved

Also ask about everyday care

  1. What actions followed the inspection report, and can you show examples?

  2. What are staffing levels on day and night shifts?

    Ask whether these numbers include agency staff.

  3. How are families updated when needs change?

  4. How often is the care plan reviewed, and who is involved?

  5. May we speak with a current resident family member?

Common Questions About The Hawthorns

What does the inspection rating for The Hawthorns show?

The published overall inspection rating is Outstanding. The inspection record was reviewed on 6 July 2023.

Is The Hawthorns a good care home?

The published overall inspection rating is Outstanding. The inspection record was reviewed on 6 July 2023. The overall family feedback rating is low. The available themes do not explain all the reasons behind it. The combined public feedback rating is 3.3 out of 5. No current enforcement actions are recorded. The safest next step is to compare these signals with your visit questions and care needs.

Are The Hawthorns's care home fees published?

Ask The Hawthorns for a written weekly quote covering the care required, what is included and any extras. Compare the quote with local care home fees in Lincoln.

Does The Hawthorns accept NHS or local authority funding?

The Hawthorns accepts self-funding, local authority funded, and NHS Continuing Healthcare residents. For NHS Continuing Healthcare eligibility, refer to NHS guidelines.

Is The Hawthorns a nursing home or a residential care home?

The Hawthorns is registered as a residential care home. Personal care is the listed service. Ask how visiting clinicians and overnight clinical needs are supported.

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How many beds does The Hawthorns have?

The Hawthorns has 9 registered beds. Personal care is the listed service.

What do care home reviews say about The Hawthorns?

The overall family feedback rating is low. The available themes do not explain all the reasons behind it. The combined public feedback rating is 3.3 out of 5.

Are The Hawthorns's reviews enough to make a decision?

The Hawthorns's public feedback assessment is useful, but it should not be the only reason to choose the home. Treat it as one evidence layer, then compare it with the inspection rating, safety and well-led domains, weekly fees, funding fit, and provider-record questions. Reviews are strongest when they confirm the same strengths or concerns that appear in inspection evidence and your visit questions.

Is The Hawthorns safe?

The published inspection Safety rating for The Hawthorns is "Good". No enforcement actions are currently recorded.

Who operates The Hawthorns?

The Hawthorns is operated by HOME FROM HOME CARE LIMITED (Company registration number: 05106283).

Has The Hawthorns had enforcement actions?

There are no current enforcement actions recorded against The Hawthorns in the inspection history.

What do public company records show about The Hawthorns's provider?

The Hawthorns's provider public-record check is: Records reviewed. No material provider-record points to clarify were found in the public records reviewed. The company accounts record is dated 31 March 2025. This is not a credit rating, solvency assessment or prediction about the home.

What continuity questions should families ask The Hawthorns?

Ask The Hawthorns how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.

What should I compare before choosing The Hawthorns?

Before choosing The Hawthorns, compare published inspection overall, Safe, and Well-Led ratings with their inspection history, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in Lincoln to find the best fit for your relative’s care needs, budget and visiting arrangements.

Is The Hawthorns's inspection rating improving or declining?

The inspection history for The Hawthorns looks stable rather than clearly improving or declining. The inspection record was reviewed on 6 July 2023.

What is The Hawthorns's food hygiene rating?

The Hawthorns currently has a food hygiene hygiene rating of 5 out of 5. The food hygiene record is dated 4 September 2019.

What questions should I ask when visiting The Hawthorns?

When visiting The Hawthorns, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, and ask how families are updated when needs change. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.

What does our visit checklist include for The Hawthorns?

Our visit checklist for The Hawthorns starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.

Care Home Check

Turn the findings into a plan for your visit

Care Home Check brings the findings on The Hawthorns into a single decision summary, explains how they relate to your choice and gives you a practical plan for your visit.

Topics to take into your visit

  • How the home feels in the evening and at weekends
  • How quickly call bells are answered in practice
  • Whether staffing continuity feels stable on the floor

Use the report to discuss the evidence with your family and prepare for a more focused conversation with the home.

What you receive

  • What do provider records show?

    Understand the provider behind the home and the questions its public records raise.

  • What do review patterns actually suggest?

    Understand the themes in family feedback and how they fit with inspection findings.

  • What should you ask on your visit?

    Get the questions and the reason each one matters here.

A home-specific decision summary and practical questions for your visit

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