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Independent review of public evidence by RightCareHome

Hayes Cottage Care Centre

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Photos show the setting, not staffing, safety or care quality.

RightCareHome analysis

What to check before deciding

CQC rating: Good · Rating published Sept 2022

Aggregated public feedback

2 feedback records mention response times

Aggregated public feedback

Public feedback averages 3.7/5 across 72 reviews

Positive findings: Good CQC rating and Nursing care.

What the report adds

See whether the feedback pattern persists in more recent evidence and what to ask on your visit.

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RightCareHome analysisDecision snapshot

What the evidence shows

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Decision summary

A plain-English view of what supports this option, what needs checking and what cannot be confirmed from public records.

Provider-record questions

Dated provider records, limitations and questions shown alongside staffing, inspection and review evidence.

Visit plan

Personalised visit questions with explanations based on this home’s evidence.

Based on official and public evidence across 9 sections. Live fees, vacancies and anything only observable on a visit still need direct confirmation.

Evidence in favour

  • Good CQC rating
  • Nursing care
Show 1 more
  • Provider records reviewed

Evidence to question

  • 2 feedback records mention response times
  • Provider records incomplete
Show 1 more
  • Public feedback averages 3.7/5 across 72 reviews

Questions to verify directly

  • Whether the latest public records still match day-to-day care
  • How the home feels in the evening and at weekends
Show 1 more
  • How consistent staffing feels in person from shift to shift

Key facts in one place

Built from public and published information. Live fees, funding acceptance and vacancies can change, so confirm those directly with the home.

CQC now

Rated Good · CQC report published Sept 2022

Official CQC record

Fees now

From £6,392 / month (estimate)

Published weekly fee data · monthly figure estimated

Funding accepted

Currently shown as accepting self-funding, local authority-funded and NHS Continuing Healthcare residents.

Published acceptance information · confirm directly

Visits & travel

GP 1 km · Hospital 2.7 km

Public location data

Availability

Ask the home for live availability

Contact the home about rooms and waiting lists

Provider records

Records reviewed

Linked company record · 02464016

Recommended next step

Questions to clarify before a visit

Review the areas flagged below and compare at least one alternative before deciding whether to arrange a visit.

Read the detailed evidenceSee nursing homes in Hayes
More facility details
Registered provider
Hayes Cottage Nursing Home Limited
Provider group
-
Local authority
Hillingdon
Purpose built
No
Ensuite rooms
6%
Floors
2
Opened
1990
Nursing cover
Registered nurse shown 24/7
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Safety & Quality

What do the latest CQC results for Hayes Cottage Care Centre show?

Use CQC ratings, enforcement context, and provider-record questions to spot what is reassuring and what needs checking.

Hayes Cottage Care Centre CQC Rating & Inspection History

Source: Official CQC record · CQC report published · Sept 2022

Inspection ratings, dated reports, and how this home compares with its previous assessments.

→ Stable trend

Inspection Ratings by Category

Safe
Good
Effective
Good
Caring
Good
Responsive
Good
Well-Led
Good
CQC record date
CQC report published · Sept 2022
View official inspection report How to read inspection ratings
Registered Manager
Monica Sorina Rasura

How much confidence should you place in this inspection picture?

This page shows the headline inspection signals. Care Home Check tells you how much weight they deserve, whether the evidence may be dated, and which questions should shape your visit.

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Provider Records

Loading provider public-record checks for this home.

Are you the provider for Hayes Cottage Care Centre?

Suggest factual updates, photos or supporting information for RightCareHome review. Public-record checks and CQC information remain independent.

Reviewed before publicationProvider updates do not directly edit this page
Suggest an update

Care & Medical

Can this home safely meet your care needs?

Check supported conditions, specialist capability, and clinical coverage before taking this home further.

Care Capabilities

Service Types

What type of care is provided

Nursing Home

Specialisms

Specialist experience with

Physical Disability
Adults 65+

Conditions

Can support people living with

Alzheimer's
Vascular Dementia
Lewy Body Dementia
Frontotemporal Dementia
Stroke
Palliative Care
Show 1 more capability section

Additional Condition Support

Additional support for

Autism Spectrum
End-of-Life Care
Bereavement Support
Nursing vs residential care: what's the difference→Understanding palliative and end-of-life care→Care home funding: NHS, council, and self-funding explained→Understanding care home fees: council vs private rates→

Care Fit at a Glance

RightCareHome analysisCare fit

How well this home matches common care needs — based on registration data and services offered.

Likely a good fit if you need

  • Nursing care
  • 24/7 nurse cover
  • Palliative or end-of-life support

Important questions before deciding

  1. 1How do you tailor care plans in the first 2 weeks after move-in?
  2. 2How often are families updated, and who is the main contact?

Staffing

RightCareHome analysisStaffing evidence

What public sources tell us about staffing levels and employee experience.

✓Registered Nurse on Duty 24/7
Specialist Staff
Physiotherapist
Occupational Therapist
Registered Manager
Monica Sorina Rasura

Nursing Procedures

Catheter Care

Medication Support

Medication Administration
Regular Medication Reviews
Full Medication Management

Costs & Funding

Hayes Cottage Care Centre: Weekly Fees & Funding Options

See weekly and monthly estimates first, then check which funding routes are realistic.

Costs & Funding

Source: Published fees and funding details

Care fees, funding options and local pricing context.

Monthly cost (estimate)

≈ £6,392 per month

From £1,470 per week

Monthly estimate uses an average of 4.348 weeks per month.

You may pay less if council or NHS-funded care applies.

How this compares to the area benchmark

Band B·Good Value

Council benchmark for this area: £1,174/wk

This home is priced £296/wk above the published council benchmark.

Nursing Care
£1,600 – £1,800
per week
Dementia Care
£1,600 – £1,800
per week

How care at this home can be funded

Self-Funding

You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.

Local Authority

Your council contributes based on a financial assessment. You may still pay a contribution.

NHS Continuing Healthcare

The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.

Family Top-Up

The council pays a set rate and your family pays the difference to cover a higher-cost home.

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This home accepts council and NHS funding. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.

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What's Included

Fees based on Pre-Assessments and Care needs. Includes weekly GP visits, Occupational therapists, Physiotherapists, Social Workers, Dieticians, Opticians, and Chiropodists.

Compare costs across all homes in Hayes.

Show more guidance links

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Family Reviews

Hayes Cottage Care Centre Care Home Reviews — What Families Say

Focus on repeated patterns that indicate strengths and the questions worth asking on your visit.

Family Reviews

Loading review patterns and visit prompts.

Care Home Check

Go deeper on the signals that matter

This page gives you the evidence summary. Care Home Check adds deeper interpretation: how much weight to place on each signal, whether the pattern should change your shortlist decision, and what to ask before you rely on it.

Questions this page cannot settle on its own

  • How the home feels in the evening and at weekends
  • How quickly call bells are answered in practice
  • Whether staffing continuity feels stable on the floor

The free profile has already surfaced 1 potential issue. The check tests how those signals fit together and what they mean for your shortlist.

What you receive

  • What do provider records show?

    See record facts, limitations and questions without a single pass/fail label.

  • What do review patterns actually suggest?

    See which patterns deserve weight, which do not, and how much confidence to place in them.

  • What should you ask on your visit?

    Get the questions and the reason each one matters here.

How much confidence the signals deserve, what they may mean together, and what to ask next

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About this care homeProvider description, registration background and accreditations.

Background context

Home profile

Provider and registration context for Hayes Cottage Care Centre, useful once you have already reviewed the main decision sections above.

Hayes Cottage Care Centre is a care home with nursing in Hayes, London, operated by Hayes Cottage Nursing Home Limited since 2011. The home has 52 beds and is rated Good by the national care regulator. Qualified nursing staff are on-site 24 hours.

Location & Practical

Will regular visits and day-to-day logistics be practical?

Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.

Practical Information

Visitor Accessibility

  • Wheelchair accessible parking
  • Wheelchair accessible entrance

Contact & Directions

+44 20 8573 2052administrator@hayescottage.co.ukVisit websiteGet directions
Explore the local areaMap, nearby health services, transport and neighbourhood context.

Location & Neighbourhood

RightCareHome analysisNeighbourhood

Grange Road, Hayes, UB3 2RR

View on Google Maps

Nearby Amenities

Nearest Hospital
2.7 km
Nearest GP
1.0 km
Nearest Pharmacy
1.2 km
Bus Stops (500m)
10 stops
Nearest Train Station
2.1 km

Neighbourhood

Overall Neighbourhood Score
74/100

Nearest green space

136m away

Transport access

8/10

Local amenities

7/10

Daily Life

Will daily life feel comfortable and meaningful?

Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.

Explore daily life at this homeActivities, food and facilities available at this home.

Activities & Social Life

RightCareHome analysisDaily-life evidence

Social life, outings, and engagement programmes based on available information.

7 activities listed

Individual and group options available
Arts & Crafts
Music & Singing
Exercise Classes
Gardening
Games & Quizzes
Reminiscence
Show 1 more activities
Religious Services
Show activity programme details
✓One-to-one activity sessions
✓Organised group activities

Dining & Nutrition

7 dining services listed

Key nutrition points first

Dining Services

Professional Chef On-Site
Freshly Cooked Meals
Choice of Menu
Special Occasion Meals
Communal Dining Room
Hydration Monitoring
Nutritional Assessment

Dietary Options

Halal
Kosher
Pureed
Soft Diet
Thickened Fluids
Diabetic
Low Sodium
Low Fat
Renal Diet
Vegetarian
Vegan
Gluten-Free
Dairy-Free
Nut-Free
Fortified
5/5
Food Hygiene Rating(inspected September 2024)
Hygiene:0/5
Structural:5/5
Management:0/5

Facilities & Features

3 feature groups available

Essential features shown first

Rooms

Single Rooms
Own Furniture

Safety & Security

Emergency Lighting

Lifestyle & Amenities

Garden
Parking
Minibus

Next Steps

Is Hayes Cottage Care Centre a good care home, and what should you do before deciding?

Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.

Questions to Ask When Visiting Hayes Cottage Care Centre

Use this care home visit checklist at Hayes Cottage Care Centre to turn the public signals on this page into practical in-person checks before you decide.

What to test on your visit to Hayes Cottage Care Centre

  1. 1Can you show recent menus and explain how meal preferences are handled for all residents?
  2. 2Observe staff interaction with residents during your visit
  3. 3Ask how quickly staff respond to call bells, especially at night
  4. 4Request sample menus and ask about meal choices for those not in the dining room

Short care home visit checklist

Start with these core checks even if you already plan to ask the personalised questions above.

  • Is the latest inspection report visible in reception?

    Confirms transparency on current quality.

  • What are staffing levels on day and night shifts?

    Shows whether support is consistent around the clock.

  • How are families updated when needs change?

    Communication is usually a top concern for relatives.

  • Can we see an example care plan review timeline?

    Helps confirm how quickly the team adapts care.

  • May we speak with a current resident family member?

    Gives an independent perspective before deciding.

Personalised follow-up questions for Hayes Cottage Care CentreIncluded in the Care Home Check, with the reason each one matters here

Common Questions About Hayes Cottage Care Centre

What does the CQC rating for Hayes Cottage Care Centre show?

Hayes Cottage Care Centre is rated Good by the Care Quality Commission (CQC), England's independent regulator of health and social care. The CQC report was published on 24 September 2022. Source: CQC inspection report.

Is Hayes Cottage Care Centre a good care home?

Whether Hayes Cottage Care Centre looks like a good care home depends on its latest CQC results, review patterns, and any provider-record or enforcement questions. It is currently rated Good by the CQC. The CQC report was published on 24 September 2022. RightCareHome's public feedback assessment is mixed, with a combined rating of 3.7 out of 5. No current enforcement actions are recorded. Provider public-record check: Records reviewed. The safest next step is to compare these signals with your visit questions and care needs.

How much does Hayes Cottage Care Centre cost per week?

Weekly fees at Hayes Cottage Care Centre start from £1,470. Costs may vary depending on the level of care required.

Does Hayes Cottage Care Centre accept NHS or local authority funding?

Hayes Cottage Care Centre accepts self-funding, local authority funded, and NHS Continuing Healthcare residents. For NHS Continuing Healthcare eligibility, refer to NHS guidelines.

Is Hayes Cottage Care Centre a nursing home or a residential care home?

Hayes Cottage Care Centre is registered as a nursing home. This means the home provides nursing care alongside personal care support. Source: CQC registration data.

Show 15 more questions
How many beds does Hayes Cottage Care Centre have?

Hayes Cottage Care Centre has 52 registered beds. The home provides nursing care. Source: CQC registration data.

What do care home reviews say about Hayes Cottage Care Centre?

RightCareHome's public feedback assessment for Hayes Cottage Care Centre is mixed. The combined public feedback rating is 3.7 out of 5.

Are Hayes Cottage Care Centre's reviews enough to make a decision?

Hayes Cottage Care Centre's public feedback assessment is useful, but it should not be the only reason to choose the home. Treat it as one evidence layer, then compare it with the CQC rating, safety and well-led domains, weekly fees, funding fit, and provider-record questions. Reviews are strongest when they confirm the same strengths or concerns that appear in inspection evidence and your visit questions.

Is Hayes Cottage Care Centre safe?

Hayes Cottage Care Centre is rated "Good" for Safety by the Care Quality Commission (CQC). No enforcement actions are currently recorded. Source: CQC inspection report.

Who owns Hayes Cottage Care Centre?

Hayes Cottage Care Centre is operated by HAYES COTTAGE NURSING HOME LIMITED (Companies House number: 02464016).

Has Hayes Cottage Care Centre had enforcement actions?

There are no current enforcement actions recorded against Hayes Cottage Care Centre by the CQC. Source: CQC registration data.

What do public company records show about Hayes Cottage Care Centre's provider?

Hayes Cottage Care Centre's provider public-record check is: Records reviewed. No material provider-record points to clarify were found in the public records reviewed. This is not a credit rating, solvency assessment or prediction about the home.

What continuity questions should families ask Hayes Cottage Care Centre?

Ask Hayes Cottage Care Centre how care is kept consistent when staffing or residents' needs change, how families are informed about management changes, and what the contract says about notice periods and deposits. Discuss these points with the manager during your visit and ask for key commitments in writing.

What should I compare before choosing Hayes Cottage Care Centre?

Before choosing Hayes Cottage Care Centre, compare latest CQC overall, Safe, and Well-Led ratings, family review volume and repeated themes, published weekly fees and what is included, funding routes accepted by the home, and the operator’s public company records. Compare these points with other care homes in Hayes to find the best fit for your relative’s care needs, budget and visiting arrangements.

Is Hayes Cottage Care Centre's CQC rating improving or declining?

Recent inspection history for Hayes Cottage Care Centre looks stable rather than clearly improving or declining. The CQC report was published on 24 September 2022.

How do Hayes Cottage Care Centre's fees compare to the local average?

Based on current local pricing benchmarks, Hayes Cottage Care Centre's published weekly fees from £1,470 look below area average. Final weekly costs can still vary depending on the level of care required.

How do I know if I'm paying too much for Hayes Cottage Care Centre?

Start by comparing Hayes Cottage Care Centre's published weekly fees with the local care home benchmark. On this page, those fees look below area average. Lower pricing can be a good sign for affordability, but families should still check what is and is not included in the weekly rate. The safest way to judge value is to compare price against care fit, inspection strength, and the unanswered questions you still have after reviewing the page.

What is Hayes Cottage Care Centre's food hygiene rating?

Hayes Cottage Care Centre currently has a Food Standards Agency hygiene rating of 5 out of 5. The food hygiene record is dated 30 September 2024. Source: local authority food hygiene records.

What questions should I ask when visiting Hayes Cottage Care Centre?

When visiting Hayes Cottage Care Centre, start by asking the team to ask to see the latest inspection report and what has changed since it, ask how staffing levels work on day and night shifts, ask how families are updated when needs change, and ask who provides overnight clinical cover if nursing needs escalate. These questions help you test whether the public picture on this page still matches day-to-day reality inside the home.

What does our visit checklist include for Hayes Cottage Care Centre?

Our visit checklist for Hayes Cottage Care Centre starts with the basics families often miss: the latest inspection report, staffing levels across day and night shifts, how the team updates relatives when needs change, and how care plans are reviewed in practice. On RightCareHome, the page-level checklist is then extended with personalised follow-up questions based on the home’s inspection, review, provider-record and practical signals.

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Sources and editorial process
Sources: Official inspections, hygiene records, aggregated public feedback, financial filings, public statisticsOur methodology

Independent analysis to support your shortlist and visit preparation. Our editorial standards