Independent review of public evidence by RightCareHome

Belong Crewe Care Village

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Photos show the setting, not staffing, safety or care quality.

RightCareHome analysis Evidence view

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CQC record

Older inspection record

Provider public records

Latest accounts date not available in our record

Why it may still merit consideration: Outstanding CQC rating and Positive themes outweigh watchouts.

What the report adds

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CQC: Outstanding
Care type: Nursing Home
Capacity: 67 beds
Published fee: From £7,083/month

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RightCareHome analysis Decision snapshot

What the evidence shows

A structured view of what supports a shortlist place, what needs scrutiny, and what to verify directly for this nursing home.

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Decision summary

A plain-English view of what supports this option, what needs checking and what cannot be confirmed from public records.

Provider-record questions

Dated provider records, limitations and questions shown alongside staffing, inspection and review evidence.

Visit plan

15–28 questions tailored to the evidence and gaps found for this home.

Based on official and public evidence across 9 sections. Live fees, vacancies and anything only observable on a visit still need direct confirmation.

Evidence in favour

Outstanding CQC rating
Positive themes outweigh watchouts

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Dementia support

Outstanding CQC rating
Positive themes outweigh watchouts
Dementia support

Evidence to question

Older inspection record
Latest accounts date not available in our record

Show 1 more

2 feedback records mention occasional communication gaps via care app

Older inspection record
Latest accounts date not available in our record
2 feedback records mention occasional communication gaps via care app

Questions to verify directly

Whether the latest public records still match day-to-day care
How the home feels in the evening and at weekends

Show 1 more

How consistent staffing feels in person from shift to shift

Whether the latest public records still match day-to-day care
How the home feels in the evening and at weekends
How consistent staffing feels in person from shift to shift

Key facts in one place

Built from public and published information. Live fees, funding acceptance and vacancies can change, so confirm those directly with the home.

CQC now

Rated Outstanding · Latest CQC review Jul 2023

Official CQC record

Fees now

£7,083 - £7,696 / month (estimate)

Published weekly fee data · monthly figure estimated

Funding accepted

Currently shown as accepting self-funding, local authority-funded and NHS Continuing Healthcare residents.

Published acceptance information · confirm directly

Visits & travel

Check travel time for regular visits

Public location data

Vacancies now

Vacancies currently available

Published availability · confirm directly

Provider records

1 point worth clarifying

Linked company record · IP27346R

Recommended next step

Compare alternatives before treating this as a leading option

Use the detailed evidence below to understand the caution signals, then ask the home directly what has changed.

Read the detailed evidence See nursing homes in Crewe

More facility details

Registered provider: Belong Limited
Provider group: BRAND CLS Care Services Limited
Local authority: Cheshire East
Purpose built: Yes
Ensuite rooms: 99%
Opened: 2009
Nursing cover: Registered nurse shown 24/7
Vacancy information checked: Nov 2025

Provider network: 8 homes; 75% rated Good or better (3 Outstanding, 3 Good, 1 Requires Improvement).

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Safety & Quality

What do the latest CQC results for Belong Crewe Care Village show?

Use CQC ratings, enforcement context, and provider-record questions to spot what is reassuring and what needs checking.

Belong Crewe Care Village CQC Rating & Inspection History

Source: Official CQC record · Latest CQC review · Jul 2023

Current inspection ratings, inspection timing, and how this home compares with its previous assessments.

↑ Improving trend

Outstanding for 8 years

Inspection Ratings by Category

Safe— Are people protected from harm?

Good

Effective— Does care achieve good outcomes?

Outstanding

Caring— Are staff kind and respectful?

Outstanding

Responsive— Does care meet individual needs?

Outstanding

Well-Led— Is the home well managed?

Outstanding

Rating is over two years old— conditions may have changed since this inspection.What does an outdated rating mean? →

CQC record date

Latest CQC review · Jul 2023

Older inspection record

View official inspection report

Registered Manager

Caroline Anthony

How much confidence should you place in this inspection picture?

This page shows the headline inspection signals. Care Home Check tells you how much weight they deserve, whether the evidence may be dated, and which questions should shape your visit.

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Provider Records

Loading provider public-record checks for this home.

Are you the provider for Belong Crewe Care Village?

Suggest factual updates, photos or supporting information for RightCareHome review. Public-record checks and CQC information remain independent.

Reviewed before publicationProvider updates do not directly edit this page

Suggest an update

Care & Medical

Can this home safely meet your care needs?

Check supported conditions, specialist capability, and clinical coverage before taking this home further.

Care Capabilities

Service Types

What type of care is provided

Nursing Home

Specialisms

Specialist experience with

Dementia

Mental Health

Physical Disability

Sight or hearing impairment

Adults 65+

Conditions

Can support people living with

Alzheimer's

Vascular Dementia

Lewy Body Dementia

Frontotemporal Dementia

Parkinson's

Stroke

Palliative Care

Show 2 more capability sections

Behavioural Support Signals

Trained to help with

Wandering and leaving the building

Aggression or challenging behaviour

Agitation and restlessness

Additional Condition Support

Additional support for

Challenging Behaviour

Speech/Communication

End-of-Life Care

Behavioural Support Signals

Trained to help with

Wandering and leaving the building

Aggression or challenging behaviour

Agitation and restlessness

Additional Condition Support

Additional support for

Challenging Behaviour

Speech/Communication

End-of-Life Care

Understanding dementia care: what to look for→Nursing vs residential care: what's the difference→Parkinson's care in care homes→Understanding palliative and end-of-life care→

Care Fit at a Glance

RightCareHome analysis Care fit

How well this home matches common care needs — based on registration data and services offered.

Likely a good fit if you need

Dementia support
Nursing care
24/7 nurse cover
Wheelchair access
Secure garden/area
Palliative or end-of-life support

Important questions before deciding

1How do you support residents who wander or become distressed?
2How do you tailor care plans in the first 2 weeks after move-in?
3How often are families updated, and who is the main contact?

Staffing

RightCareHome analysis Staffing evidence

What public sources tell us about staffing levels and employee experience.

Staff-to-Resident Ratio

2-3 team members per household (max 12 residents)

✓Registered Nurse on Duty 24/7

Specialist Staff

Physiotherapist

Registered Manager

Caroline Anthony

Nursing Procedures

Catheter Care

Medication Support

Medication Administration

Costs & Funding

Belong Crewe Care Village: Weekly Fees & Funding Options

See weekly and monthly estimates first, then check which funding routes are realistic.

Costs & Funding

Source: Registration records

Estimated fees and funding options based on registration records and regional benchmarks.

Typical monthly cost (estimate)

≈ £7,083 - £7,696 per month

£1,629 - £1,770 per week

Estimate based on 52 weeks / 12 months.

You may pay less if council or NHS-funded care applies.

How this compares to the area benchmark

Band C·Market Rate

Council benchmark for this area: £1,241/wk

This home is priced £388/wk above the council rate — typical for self-funders in this area.

Respite

£235

per day

Nursing Care

£1,545 – £1,695

per week

Dementia Care

£1,545 – £1,695

per week

How care at this home can be funded

Self-Funding

You pay the full fee directly if assessable capital exceeds £23,250. Between £14,250 and £23,250, tariff income applies.

Local Authority

Your council contributes based on a financial assessment. You may still pay a contribution.

NHS Continuing Healthcare

The NHS pays the full cost if your primary need is health-related. Requires a formal assessment.

Family Top-Up

The council pays a set rate and your family pays the difference to cover a higher-cost home.

Not sure how you'd pay for care?

This home accepts council and NHS funding. Our Care Home Funding Report gives a screening indication for NHS-funded care, council support and Deferred Payment Agreements.

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What's Included

Weekly fees (permanent): £1,545 – £1,695. Respite: £1,645 – £1,795. Daily rate calculated from weekly.

Compare costs across all homes in Crewe.

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Show more guidance links

How much do care homes cost in 2026? →

Could funded care apply? →

Do I have to sell my parent's house? →

Family Reviews

Belong Crewe Care Village Care Home Reviews — What Families Say

Focus on repeated patterns that indicate strengths and the questions worth asking on your visit.

Family Reviews

Loading review patterns and visit prompts.

Care Home Check

Go deeper on the signals that matter

This page gives you the evidence summary. Care Home Check adds deeper interpretation: how much weight to place on each signal, whether the pattern should change your shortlist decision, and what to ask before you rely on it.

Questions this page cannot settle on its own

How the home feels in the evening and at weekends
How quickly call bells are answered in practice
Whether staffing continuity feels stable on the floor

The free profile has already surfaced 3 potential issues. The check tests how those signals fit together and what they mean for your shortlist.

What you receive

What do provider records show?
See record facts, limitations and questions without a single pass/fail label.
What do review patterns actually suggest?
See which patterns deserve weight, which do not, and how much confidence to place in them.
What should you ask on your visit?
Get the questions and the reason each one matters here.

How much confidence the signals deserve, what they may mean together, and what to ask next

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About this care homeProvider description, registration background and accreditations.

Background context

Home profile

Provider and registration context for Belong Crewe Care Village, useful once you have already reviewed the main decision sections above.

Situated in Cheshire, Belong Crewe offers exceptional residential, dementia and nursing care within a unique, community-centred environment. Renowned for its six extended households, residents benefit from 24-hour expert care and a variety of engaging activities. The facilities include a cosy communal lounge, bistro, gym, hair salon, and dementia-friendly gardens, providing ample opportunities for relaxation and socialisation. Residents can enjoy exercise classes, game nights, and more. Conveniently located near Crewe railway station and local attractions such as Bentley Motors and the Lyceum Theatre, Belong Crewe ensures an appealing and enriching living experience.

Description source: Official registration profile

Dementia Friendly

Location & Practical

Will regular visits and day-to-day logistics be practical?

Travel time, nearby GP services, and neighbourhood safety — so the whole family can visit comfortably.

Practical Information

Parking

Free street parking

Visitor Accessibility

Wheelchair accessible parking
Wheelchair accessible seating
Wheelchair accessible entrance
Wheelchair accessible restroom

Contact & Directions

+44 1270 561200 enquiries@belong.org.uk Facebook Get directions

Explore the local areaMap, nearby health services, transport and neighbourhood context.

Location & Neighbourhood

RightCareHome analysis Neighbourhood

Brookhouse Drive, Brookhouse Drive, Crewe, CW2 6NA

View on Google Maps

Nearby Amenities

Nearest Pharmacy

800m

Bus Stops (500m)

10 stops

Nearest Train Station

1.2 km

Neighbourhood

Overall Neighbourhood Score

79/100

Nearest green space

210m away

Transport access

8/10

Local amenities

10/10

Daily Life

Will daily life feel comfortable and meaningful?

Review activities, food quality, and facilities that most affect your relative's everyday wellbeing.

Explore daily life at this homeActivities, food and facilities available at this home.

Activities & Social Life

RightCareHome analysis Daily-life evidence

Social life, outings, and engagement programmes based on available information.

8 activities listed

Individual and group options available

Arts & Crafts

Music & Singing

Exercise Classes

Gardening

Games & Quizzes

Reminiscence

Show 2 more activities

Pet Therapy

Yoga & Relaxation

✓Organised group activities

Dining & Nutrition

3 dining services listed

Key nutrition points first

Dining Services

Professional Chef On-Site

Special Occasion Meals

Communal Dining Room

5/5

Food Hygiene Rating(inspected March 2026)

Hygiene:0/5

Structural:0/5

Management:0/5

Facilities & Features

5 feature groups available

Essential features shown first

Accessibility Features

Wheelchair Access

Lift

Stairlift

Hoists

Hospital Beds

Rooms

Ensuite

Single Rooms

Double Rooms

Couples Rooms

Own Furniture

Safety & Security

Secure Garden

Show 2 more feature groups

Lifestyle & Amenities

Garden

WiFi

TV Lounge

Library

Hairdresser

Cafe

Bar

Cinema

Parking

Minibus

Pets Allowed

Medical & Therapy

Physiotherapy Room

Sensory Room

Next Steps

Is Belong Crewe Care Village a good care home, and what should you do before deciding?

Use the visit checklist and FAQs to compare homes confidently and avoid costly mistakes.

Questions to Ask When Visiting Belong Crewe Care Village

Use this care home visit checklist at Belong Crewe Care Village to turn the public signals on this page into practical in-person checks before you decide.

What to test on your visit to Belong Crewe Care Village

1Are the same staff usually present in each household over time?
2What has changed since the last inspection, and what would look different if the home were inspected again now?
3How often do families receive updates about their loved one?
4Ask how staff continuity is maintained in each household

Short care home visit checklist

Start with these core checks even if you already plan to ask the personalised questions above.

Is the latest inspection report visible in reception?
Confirms transparency on current quality.
What are staffing levels on day and night shifts?
Shows whether support is consistent around the clock.
How are families updated when needs change?
Communication is usually a top concern for relatives.
Can we see an example care plan review timeline?
Helps confirm how quickly the team adapts care.
May we speak with a current resident family member?
Gives an independent perspective before deciding.

+27 personalised follow-up questions for Belong Crewe Care VillageIncluded in the Care Home Check, with the reason each one matters here

Common Questions About Belong Crewe Care Village

If you have not chosen a home yet

Start with care needs, not a list of homes

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If Belong Crewe Care Village is already your leading option, Care Home Check is the relevant next step. Use Matching when you still need help finding which homes may fit.

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What public records show about this provider

RightCareHome analysis Provider records

Source: Public provider records

We matched this home to BELONG LIMITED · Company no. IP27346R. A source date is not recorded for this check.

Provider public-record check

1 point worth clarifying

Useful before a visit

This public-record detail may be useful to discuss with the provider before you decide.

Method: Provider Public-Record Check v2.2

Linked provider

BELONG LIMITED

Company record

IP27346R

Match

Confirmed

What we know

We have not recorded a latest filed accounts date for the linked company.

What public records do not tell us

This is an information gap in the current profile, not a negative finding.

Ask the provider

Can you confirm the latest filed accounts date and whether more current management information is available?

Worth asking

Useful before a visit

Latest accounts date not available in our record

We have not recorded a latest filed accounts date for the linked company.

This is an information gap in the current profile, not a negative finding.

Ask: Can you confirm the latest filed accounts date and whether more current management information is available?

Information gap · RightCareHome record · provider-level record · source date date not recorded

See evidence and context

A family should know when the public company-record review cannot be dated.

Information limited

Useful before a visit

Profitability record not yet obtained

We have not yet obtained turnover or profit-and-loss figures for this provider review.

This is a RightCareHome retrieval gap. It does not mean that the provider failed to file information or that the figures are adverse.

Ask: Can the provider share recent turnover and profit-or-loss information, or explain which current continuity information is available?

Information gap · RightCareHome retrieval · provider-level record · source date date not recorded

See evidence and context

Current provider information can help a family ask about continuity arrangements without turning missing data into a negative conclusion.

Show records checked

Company shown as active

We use public records to highlight useful questions. This is not a credit rating, solvency assessment, care-quality rating or prediction about this home.

Put these records in context — Care Home Check

RightCareHome public feedback assessment for Belong Crewe Care Village

We analyse publicly available family feedback to identify recurring strengths, potential concerns, and questions worth checking during a visit.

Repeated family feedback highlights the strengths, checks, and visit questions worth prioritising.

4.9

RightCareHome public feedback assessment

Mixed

Combined public feedback rating

What Families Say About Belong Crewe Care Village

Families consistently mention strong day-to-day support, with a few practical points worth checking on your visit.

Staff Feedback

Positive

Staff mentioned in 2reviews — Families consistently praise the caring and attentive staff

Families value most

Most frequent family priorities:

consistent, caring staff (Medium impact · 36 mentions)
dignity and respect for residents (Medium impact · 22 mentions)
personalised support and attention (Medium impact · 18 mentions)
welcoming, family-like environment (Medium impact · 17 mentions)

Show more points

personalised support and attention (Medium impact · 18 mentions)
welcoming, family-like environment (Medium impact · 17 mentions)

Questions to ask on your visit

Ask how staff continuity is maintained in each household
Request examples of how care plans are personalised
Check how families are updated on health changes

Show more points

Check how families are updated on health changes

Watchouts to confirm

These patterns do not prove a problem on their own. They show where to probe in person before you rely on this review picture:

occasional communication gaps via care app (2 mentions)
Lower priority
isolated lapse in laundry and cleanliness (1 mention)
Medium priority

Explore the detailed review evidenceAspect ratings, trends, repeated phrases, family quotes and staff context.

How Families Rate This Home

Based on 1,339 detailed ratings across 11 aspects

Value for Money

4.57

Value for Money

4.5710 concerns

Activities

4.65

Activities

4.655 concerns

Facilities

4.72

Facilities

4.72

Food & Drink

4.73

Food & Drink

4.73

Rooms

4.76

Rooms

4.765 concerns

Cleanliness

4.79

Cleanliness

4.79

Management

4.81

Management

4.81

Safety

4.89

Safety

4.89

Showing 8 of 11 rated aspects

Trends over time

Directional changes detected in family feedback over the past 12–24 months:

staff consistency

Stable

Staff continuity and familiarity remain a strong point, with families consistently noting the same carers in each household.

Confidence: High

Ask on visit: Are the same staff usually present in each household over time?

Who this home may suit

People living with dementia seeking a supportive setting
Families wanting regular involvement and open visiting
Residents valuing a homely, small-household feel

Decision gaps before shortlisting

Details on handling of personal laundry and belongings
Impacts resident dignity and family confidence
Ask for written laundry protocols and recent satisfaction feedback
Clarity on communication during health incidents
Families need timely updates in emergencies
Request examples of recent urgent communications
Transparency on extra costs and value for money
Some mention value concerns; cost clarity helps budgeting
Ask for a full breakdown of fees and any additional charges

Most-mentioned positives

Common positive phrases seen across family feedback:

staff go above and beyond · 19 mentions

warm, homely atmosphere · 15 mentions

flexible visiting and family inclusion · 11 mentions

varied activities and engagement · 13 mentions

clean and modern environment · 10 mentions

Show 1 more tags

clean and modern environment · 10 mentions

Repeated phrases worth checking in person

Use these recurring phrases as prompts while you are on the floor and speaking with staff or families:

occasional communication gaps via care app · 2 mentions

isolated lapse in laundry and cleanliness · 1 mention

Staff perspective

Family reviews tell you how care feels from the outside. But the people delivering that care have their own story — about workload, management, and whether they feel supported to do their job well.

The Care Home Check report checks employee feedback from recruitment platforms to check whether staff satisfaction aligns with what families experience.

Analysis based on family reviews gathered from across the web to support your visit planning.

How RightCareHome analyses public feedback

We keep the numerical rating and the semantic assessment separate, then apply the following checks:

Duplicate handling. We remove matching review records when reviewer attribution, rating and review text indicate the same feedback. Similar but non-matching comments are kept.
Rating normalisation. Scores recorded on different scales are converted to a common five-point scale. Where more than one numerical score is available, each is weighted by the amount of feedback behind it.
Recurring patterns. Review text is analysed for repeated strengths, concerns, contradictions and practical questions. Isolated comments are treated more cautiously than recurring themes.
Confidence thresholds. Coverage depends on unique usable feedback, evidence breadth and consistency. When the threshold is not met, we mark the result Limited feedback coverage rather than infer a stronger conclusion.
Rating and semantic assessment. The combined rating summarises numerical scores. The semantic assessment explains what families repeatedly describe. Strong recurring concerns can therefore change the assessment even when the rating is high.
Evidence scope. Public feedback is one evidence layer, not a live measure of staffing, safety or daily care. RightCareHome therefore reads it alongside current inspection evidence and the questions to test on a visit.