Continuing Healthcare was refused. Here is what to do next.
If your family has had a negative CHC decision, the hardest part is usually not the rules. It is knowing what to challenge, what evidence matters, and how to move without losing weeks.
Best for families who already have a refusal, an uncertain CHC outcome, or a sense that the NHS or council has not looked at the full picture.
What families usually need after a CHC refusal
Not another general explainer. A practical path: what to gather, who to contact, what to send, and what to do if the first answer was wrong.
Understand the refusal
See which part of the decision needs challenging before you spend more time on the wrong route.
Gather the right evidence
Use a domain-by-domain checklist so you know what records are worth chasing first.
Send the right letters
Start from editable templates for your GP, ICB, and council instead of writing from scratch.
Follow a clear timeline
Know what to send, when to chase, and what to do if the NHS or council says no again.
Already had a refusal?
This is the direct-buy scenario Care Funding Action Pack is built for
If your family is already past the “what does CHC mean?” stage, the next need is usually practical: letters, evidence, and a sequence for what to do next. That is why this page points directly to Care Funding Action Pack rather than treating it as a generic add-on.
- You already have a negative CHC decision or checklist outcome
- You need to challenge the reasoning, not just understand the rules
- You want editable letters and evidence prompts instead of a general explainer
Understanding vs action after a refusal
If a CHC decision has already gone against your family, the Action Pack is the more direct next step.
| Funding Guide £69 | Care Funding Action Pack £199 |
|---|---|
| Understand your means test result | Letter to the council: formal statement of your position |
| Know if CHC might apply to your parent | CHC evidence checklist: what to record and how to present it |
| Understand DPA and 12-week disregard | 8-week action plan: what to do each week, in order |
| Know your options | Appeal templates: if the council or NHS says no |
| You understand your situation | You have documents ready to send |
The assessment still personalises the documents, but the destination here is practical action: letters, evidence prompts, and a follow-up plan.
Dedicated crisis path
Care Funding Action Pack is the practical next step for appeal-stage families
Funding Guide helps families understand their likely position. Care Funding Action Pack is for the more urgent moment after a refusal or challenge point: when you need editable letters, evidence prompts, and a clear order of operations.
- Editable template letters for family use
- Evidence checklist for each CHC care domain
- 8-week action plan with deadlines and follow-up points
- ICB area overview with local NHS context and contacts
- Retrospective review screening if someone may have paid when they should not have
Important
This is not a promise that an appeal will succeed
The goal is to help your family prepare more clearly and move faster. Statutory decisions still belong to the NHS and local authorities.
Important before you buy the Action Pack
The documents in this pack are AI-generated templates based on your answers and publicly available care funding guidance. They are not regulated financial or legal advice. Before submitting formal correspondence to a council or NHS body, we recommend reviewing documents with a SOLLA-accredited adviser or Solicitors for the Elderly (sfe.legal) member. We help you understand your position and prepare your paperwork. A professional helps you with regulated advice and representation.
How to use this route
Start the funding assessment
Get the free screening result first, so you can see whether the issue looks like CHC, council funding, property treatment, or retrospective review.
Choose the Action Pack if you need to act
If the situation looks worth pursuing, choose Care Funding Action Pack for the practical toolkit: letters, evidence prompts, and timeline.
Use the toolkit to move faster
Review the templates, gather records, and follow the week-by-week plan instead of starting from a blank page.